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Error in StartJob: ExecuteScript: Timed out waiting for...

Everytime we submit a Max job (we are running 2014) to the farm (running latest RC1, but has been around for several previous beta versions) we get a couple of errors thrown up saying the following

Error in StartJob: ExecuteScript: Timed out waiting for the lightning 3dsmax plugin to acknowledge the ExecuteScript command.

But the job then picks up and renders fine. It only tends to happen on a couple of nodes, even if 10+ are assigned to the job. These are not the same nodes every time. Confused. Full error report below.

=======================================================
Error
=======================================================
Error in StartJob: ExecuteScript: Timed out waiting for the lightning 3dsmax plugin to acknowledge the ExecuteScript command.
2014/01/08 11:24:25 DBG: [02744] [02748] Starting network
2014/01/08 11:24:27 DBG: [02744] [02748] Calling NetRenderPreLoad
2014/01/08 11:24:27 DBG: [02744] [02748] in NetWorkerPreLoad. jobFile: ; jobname: C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\deadlineStartupMax2014.max
2014/01/08 11:24:27 DBG: [02744] [02748] in Init. jobFile: ; jobname: C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\deadlineStartupMax2014.max
2014/01/08 11:24:27 DBG: [02744] [02748] in Init. calling nrGetIface. jobToSend: C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\deadlineStartupMax2014.max
2014/01/08 11:24:27 DBG: [02744] [02748] in NetWorkerPreLoad. curJobname: C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\deadlineStartupMax2014.max; init: 0
2014/01/08 11:24:27 DBG: [02744] [02748] in NetWorkerPreLoad. calling PostInitMessageSystem()
2014/01/08 11:24:27 DBG: [02744] [02748] in NetWorkerPreLoad. srv_pid: 0
2014/01/08 11:24:27 DBG: [02744] [02748] leaving NetWorkerPreLoad. LoadLib()
2014/01/08 11:24:27 DBG: [02744] [02748] NetRenderPreLoad passed
2014/01/08 11:24:28 INF: [02744] [02748] [V-Ray] ============================================================
2014/01/08 11:24:28 INF: [02744] [02748] [V-Ray] Console created, V-Ray A for x64 from Jun  7 2013, 22:53:57
2014/01/08 11:24:28 INF: [02744] [02748] [V-Ray] ============================================================
2014/01/08 11:24:28 INF: [02744] [02748] [V-Ray] Compiled with Intel C++ compiler, version 12.1
2014/01/08 11:24:28 INF: [02744] [02748] [V-Ray] Host is 3dsmax, version 16
2014/01/08 11:24:28 INF: [02744] [02748] [V-Ray] V-Ray DLL version is 2.00.01
2014/01/08 11:24:32 DBG: [02744] [02748] Interface8::LoadFromFile(C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\deadlineStartupMax2014.max)
2014/01/08 11:24:32 INF: [02744] [02748] Starting to load file: C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\deadlineStartupMax2014.max
2014/01/08 11:24:33 INF: [02744] [02748] SYSTEM: Production renderer is changed to Default Scanline Renderer. Previous messages are cleared.
2014/01/08 11:24:34 INF: [02744] [02748] Done loading file:  C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\deadlineStartupMax2014.max 
2014/01/08 11:24:34 DBG: [02744] [02748] Interface8::LoadFromFile(C:/Users/RewindFX/AppData/Local/Thinkbox/Deadline6/slave/RENDER-D02/jobsData/52cd345b6a30da3858190517/RWD_DraftFCB_i10Parallax_v14_2D.max)
2014/01/08 11:24:34 INF: [02744] [02748] Starting to load file: C:/Users/RewindFX/AppData/Local/Thinkbox/Deadline6/slave/RENDER-D02/jobsData/52cd345b6a30da3858190517/RWD_DraftFCB_i10Parallax_v14_2D.max
2014/01/08 11:24:35 WRN: [02744] [02748] Missing dll:  Built-in  - AnchorHelperObject
2014/01/08 11:24:37 INF: [02744] [02748] Done loading file:  C:/Users/RewindFX/AppData/Local/Thinkbox/Deadline6/slave/RENDER-D02/jobsData/52cd345b6a30da3858190517/RWD_DraftFCB_i10Parallax_v14_2D.max 
2014/01/08 11:24:37 INF: [02744] [02748] SYSTEM: Production renderer is changed to V-Ray Adv 2.40.04. Previous messages are cleared.

   at Deadline.Plugins.ScriptPlugin.StartJob(Job job, String& outMessage, AbortLevel& abortLevel)

=======================================================
Type
=======================================================
RenderPluginException

=======================================================
Stack Trace
=======================================================
   at Deadline.Plugins.Plugin.StartJob(Job job)
   at Deadline.Slaves.SlaveRenderThread.RenderCurrentTask(TaskLogWriter tlw)

=======================================================
Full Log
=======================================================
0: Task timeout is disabled.
0: Loaded job: RWD_DraftFCB_i10Parallax_v14_2D  (52cd345b6a30da3858190517)
0: Successfully mapped S: to \\BILL\LiveProjects
0: Successfully mapped X: to \\BILL\ResourceLibrary
0: INFO: Executing plugin script C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\3dsmax.py
0: INFO: About: 3dsmax Plugin for Deadline
0: INFO: The current environment will be used for rendering
0: INFO: Start Job called - starting up 3dsmax plugin
0: INFO: Sys Env Var PATH: C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Common Files\Autodesk Shared\;C:\Program Files (x86)\Autodesk\Backburner\;C:\Program Files (x86)\QuickTime\QTSystem\
0: INFO: Sys Env Var PATH length: 233
0: INFO: Backburner Path(s) Found in PATH: 'C:\Program Files (x86)\Autodesk\Backburner\'
0: INFO: Backburner server.exe version: 2014.0.0.1635
0: INFO: Rendering with 3dsmax version: 2014
0: INFO: Not forcing a build of 3dsmax because version 2014 and later is 64 bit only
0: INFO: Rendering with executable: C:\Program Files\Autodesk\3ds Max 2014\3dsmax.exe
0: INFO: 3dsmax.exe version: 16.3.253.0
0: INFO: Checking registry for 3dsmax language code
0: INFO: Language code string: ENU
0: INFO: Language sub directory: en-US
0: INFO: Fail on existing 3dsmax process: 0
0: INFO: Load 3dsmax timeout: 1000 seconds
0: INFO: Start job timeout: 1000 seconds
0: INFO: Progress update timeout: 8000 seconds
0: INFO: Progress update timeout disabled: 0
0: INFO: Kill ADSK WSCommCntr*.exe process: True
0: INFO: Slave mode enabled: 1
0: INFO: Silent mode enabled: 0
0: INFO: Local rendering enabled: 1
0: INFO: Running render sanity check using 3dsmaxcmd.exe
0: INFO: 3dsmaxcmd.exe returned: 08/01/2014 11:23:39;  Error opening scene file: "C:\Program Files\Autodesk\3ds Max 2014\"
0: INFO: 3dsmax start up file: C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\deadlineStartupMax2014.max
0: INFO: Using user profiles: 1
0: INFO: 3dsmax user profile path: C:\Users\RewindFX\AppData\Local\Autodesk\3dsmax\2014 - 64bit\ENU
0: INFO: 3dsmax data path: C:\Users\RewindFX\AppData\Local\Autodesk\3dsMax\2014 - 64bit\ENU\
0: INFO: 3dsmax ini file: C:\Users\RewindFX\AppData\Local\Autodesk\3dsmax\2014 - 64bit\ENU\3dsmax.ini
0: INFO: Network log file: C:\Users\RewindFX\AppData\Local\Autodesk\3dsmax\2014 - 64bit\ENU\Network\Max.log
0: INFO: Plugin ini file: C:\Program Files\Autodesk\3ds Max 2014\en-US\plugin.ini
0: INFO: Including user profile plugin ini: C:\Users\RewindFX\AppData\Local\Autodesk\3dsMax\2014 - 64bit\ENU\Plugin.UserSettings.ini
0: INFO: Lightning connection plugin: C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\lightning64Max2014.dlx
0: INFO: 3dsmax socket connection port: 49187
0: INFO: Setting up startup environment
0: INFO: Copying C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\lightning64Max2014.dlx to C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\temp\lightning\lightning.dlx
0: INFO: Starting monitored managed process 3dsmaxProcess
0: INFO: Stdout Handling Enabled: True
0: INFO: Popup Handling Enabled: True
0: INFO: Using Process Tree: True
0: INFO: Hiding DOS Window: False
0: INFO: Creating New Console: False
0: INFO: Executable: "C:\Program Files\Autodesk\3ds Max 2014\3dsmax.exe"
0: INFO: Argument:  -p "C:\Users\RewindFX\AppData\Local\Temp\dl.ini" -q -s "C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\deadlineStartupMax2014.max"
0: INFO: Startup Directory: "C:\Program Files\Autodesk\3ds Max 2014"
0: INFO: Process Priority: BelowNormal
0: INFO: Process Affinity: default
0: INFO: Process is now running
0: INFO: Waiting for connection from 3dsmax
0: STDOUT: - 11:23:43.000 INFO: Begin setting up global configuration
0: STDOUT: - 11:23:43.078 INFO: Begin resolve assembly 'Autodesk.Max.Wrappers.XmlSerializers, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null- 11:23:43.078 INFO: Cannot resolve assembly
0: STDOUT: - 11:23:43.078 INFO: Begin resolve assembly 'Autodesk.Max.Wrappers.XmlSerializers- 11:23:43.078 INFO: Cannot resolve assembly
0: STDOUT: - 11:23:44.281 INFO: Begin resolve assembly 'Autodesk.Max.Wrappers, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null- 11:23:44.281 INFO: Resolving current assembly
0: STDOUT: - 11:23:44.296 INFO: End setting up global configuration
0: STDOUT: - 11:23:44.296 INFO: Begin initialize system watcher to detect file changes
0: STDOUT: - 11:23:44.296 INFO: End initialize system watcher to detect file changes
0: STDOUT: - 11:23:44.296 INFO: Begin loading assemblies
0: STDOUT: - 11:23:44.296 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2014\bin\assemblies\Autodesk.Max.StateSets.dll- 11:23:44.312 INFO: Begin loading assembly file
0: STDOUT: - 11:23:44.312 INFO: End loading assembly file
0: STDOUT: - 11:23:44.312 INFO: Begin discovering pluggable types in assembly
0: STDOUT: - 11:23:44.406 INFO: Retrieved a list of types, processing
0: STDOUT: - 11:23:44.406 INFO: Discovered IPlugin-derived type 'Plugin- 11:23:44.421 INFO: Begin resolve assembly 'Autodesk.Max.StateSets.XmlSerializers, Version=16.3.253.0, Culture=neutral, PublicKeyToken=null- 11:23:44.421 INFO: Cannot resolve assembly
0: STDOUT: - 11:23:44.421 INFO: Begin resolve assembly 'Autodesk.Max.StateSets.XmlSerializers- 11:23:44.421 INFO: Cannot resolve assembly
0: STDOUT: - 11:23:44.608 INFO: Begin resolve assembly 'Autodesk.Max.StateSets, Version=16.3.253.0, Culture=neutral, PublicKeyToken=null- 11:23:44.608 INFO: Cannot resolve assembly
0: STDOUT: - 11:23:44.123 INFO: Created instance of type
0: STDOUT: - 11:23:44.123 INFO: Adding as startup/static plugin
0: STDOUT: - 11:23:44.123 INFO: Discovered IPlugin-derived type 'Plugin- 11:23:44.123 INFO: Created instance of type
0: STDOUT: - 11:23:44.123 INFO: Adding as startup/static plugin
0: STDOUT: - 11:23:44.123 INFO: End discovering pluggable types in assembly
0: STDOUT: - 11:23:44.139 INFO: End loading assembly
0: STDOUT: - 11:23:44.139 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2014\bin\assemblies\Autodesk.Max.Wrappers.dll- 11:23:44.139 INFO: Begin loading assembly file
0: STDOUT: - 11:23:44.139 INFO: End loading assembly file
0: STDOUT: - 11:23:44.139 INFO: Begin discovering pluggable types in assembly
0: STDOUT: - 11:23:45.201 INFO: Retrieved a list of types, processing
0: STDOUT: - 11:23:45.264 INFO: End discovering pluggable types in assembly
0: STDOUT: - 11:23:45.264 INFO: End loading assembly
0: STDOUT: - 11:23:45.264 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2014\bin\assemblies\DaylightSimulation.dll- 11:23:45.264 INFO: Begin loading assembly file
0: STDOUT: - 11:23:45.264 INFO: End loading assembly file
0: STDOUT: - 11:23:45.264 INFO: Begin discovering pluggable types in assembly
0: STDOUT: - 11:23:45.279 INFO: Retrieved a list of types, processing
0: STDOUT: - 11:23:45.295 INFO: End discovering pluggable types in assembly
0: STDOUT: - 11:23:45.295 INFO: End loading assembly
0: STDOUT: - 11:23:45.295 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2014\bin\assemblies\FPMaxWpfContent.dll- 11:23:45.295 INFO: Begin loading assembly file
0: STDOUT: - 11:23:45.295 INFO: End loading assembly file
0: STDOUT: - 11:23:45.295 INFO: Begin discovering pluggable types in assembly
0: STDOUT: - 11:23:45.295 INFO: Retrieved a list of types, processing
0: STDOUT: - 11:23:45.295 INFO: End discovering pluggable types in assembly
0: STDOUT: - 11:23:45.295 INFO: End loading assembly
0: STDOUT: - 11:23:45.295 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2014\bin\assemblies\ManagedBootstrap.dll- 11:23:45.295 INFO: Begin loading assembly file
0: STDOUT: - 11:23:45.295 INFO: End loading assembly file
0: STDOUT: - 11:23:45.295 INFO: Begin discovering pluggable types in assembly
0: STDOUT: - 11:23:45.295 INFO: Retrieved a list of types, processing
0: STDOUT: - 11:23:45.295 INFO: End discovering pluggable types in assembly
0: STDOUT: - 11:23:45.295 INFO: End loading assembly
0: STDOUT: - 11:23:45.295 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2014\bin\assemblies\ManagedNetworkUtilities.dll- 11:23:45.295 INFO: Begin loading assembly file
0: STDOUT: - 11:23:45.295 INFO: End loading assembly file
0: STDOUT: - 11:23:45.295 INFO: Begin discovering pluggable types in assembly
0: STDOUT: - 11:23:45.295 INFO: Retrieved a list of types, processing
0: STDOUT: - 11:23:45.295 INFO: End discovering pluggable types in assembly
0: STDOUT: - 11:23:45.295 INFO: End loading assembly
0: STDOUT: - 11:23:45.295 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2014\bin\assemblies\MaterialExplorerView.dll- 11:23:45.295 INFO: Begin loading assembly file
0: STDOUT: - 11:23:45.295 INFO: End loading assembly file
0: STDOUT: - 11:23:45.295 INFO: Begin discovering pluggable types in assembly
0: STDOUT: - 11:23:45.295 INFO: Retrieved a list of types, processing
0: STDOUT: - 11:23:45.295 INFO: End discovering pluggable types in assembly
0: STDOUT: - 11:23:45.295 INFO: End loading assembly
0: STDOUT: - 11:23:45.295 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2014\bin\assemblies\MaxWpfContent.dll- 11:23:45.295 INFO: Begin loading assembly file
0: STDOUT: - 11:23:45.295 INFO: End loading assembly file
0: STDOUT: - 11:23:45.295 INFO: Begin discovering pluggable types in assembly
0: STDOUT: - 11:23:45.326 INFO: Retrieved a list of types, processing
0: STDOUT: - 11:23:45.342 INFO: End discovering pluggable types in assembly
0: STDOUT: - 11:23:45.342 INFO: End loading assembly
0: STDOUT: - 11:23:45.342 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2014\bin\assemblies\nunit.framework.dll- 11:23:45.342 INFO: Begin loading assembly file
0: STDOUT: - 11:23:45.342 INFO: End loading assembly file
0: STDOUT: - 11:23:45.342 INFO: Begin discovering pluggable types in assembly
0: STDOUT: - 11:23:45.342 INFO: Retrieved a list of types, processing
0: STDOUT: - 11:23:45.342 INFO: End discovering pluggable types in assembly
0: STDOUT: - 11:23:45.342 INFO: End loading assembly
0: STDOUT: - 11:23:45.342 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2014\bin\assemblies\SceneExplorerView.dll- 11:23:45.342 INFO: Begin loading assembly file
0: STDOUT: - 11:23:45.342 INFO: End loading assembly file
0: STDOUT: - 11:23:45.342 INFO: Begin discovering pluggable types in assembly
0: STDOUT: - 11:23:45.357 INFO: Retrieved a list of types, processing
0: STDOUT: - 11:23:45.357 INFO: End discovering pluggable types in assembly
0: STDOUT: - 11:23:45.357 INFO: End loading assembly
0: STDOUT: - 11:23:45.357 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2014\bin\assemblies\Sunlight.dll- 11:23:45.357 INFO: Begin loading assembly file
0: STDOUT: - 11:23:45.357 INFO: End loading assembly file
0: STDOUT: - 11:23:45.357 INFO: Begin discovering pluggable types in assembly
0: STDOUT: - 11:23:45.357 INFO: Retrieved a list of types, processing
0: STDOUT: - 11:23:45.357 INFO: End discovering pluggable types in assembly
0: STDOUT: - 11:23:45.357 INFO: End loading assembly
0: STDOUT: - 11:23:45.357 INFO: End loading assemblies
0: STDOUT: - 11:23:45.373 INFO: Begin registering loaded plugins
0: STDOUT: - 11:24:23.858 INFO: Begin resolve assembly 'ManagedMC3, Version=7.2.0.0, Culture=neutral, PublicKeyToken=99052d24520ebbb3- 11:24:23.858 INFO: Cannot resolve assembly
0: INFO: Connected to 3dsmax plugin version Lightning 6.1.0.54062 Dec 11 2013 08:28:03 R
0: INFO: Scene file to render: "C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\jobsData\52cd345b6a30da3858190517\RWD_DraftFCB_i10Parallax_v14_2D.max"
0: INFO: Camera: "Camera001"
0: INFO: Restarting renderer after each frame: 1
0: INFO: Showing frame buffer: 0
0: INFO: Overriding render output: "S:\DraftFCB\i10_Parallax_WebSite\Production\Renders\131122_draft_comp\2.5D_particles\RWD_i10_2half_particles_.exr"
0: INFO: Overriding save file option: True
0: INFO: Frame number base: 0
0: INFO: Remove padding from output filename: 0
0: INFO: Ignore missing external file errors: 1
0: INFO: Ignore missing UVW errors: 1
0: INFO: Ignore missing XREF errors: 1
0: INFO: Ignore missing DLL errors: 1
0: INFO: Disabling Multipass: 0
0: INFO: Loading 3dsmax scene file
0: INFO: Scene loaded successfully
0: INFO: Killed ADSK Communication Center process: WSCommCntr4
0: INFO: Executing script: C:\Users\RewindFX\AppData\Local\Thinkbox\Deadline6\slave\RENDER-D02\plugins\52cd345b6a30da3858190517\customize.ms


=======================================================
Details
=======================================================
Date: 01/08/2014 11:25:36
Frames: 3
Elapsed Time: 00:00:01:25
Job Submit Date: 01/08/2014 11:20:30
Job User: mvc
Average RAM Usage: 1961994624 (12%)
Peak RAM Usage: 2398314496 (14%)
Average CPU Usage: 13%
Peak CPU Usage: 93%

=======================================================
Slave Information
=======================================================
Slave Name: RENDER-D02
Version: v6.1.0.54062 R
Operating System: Windows 7 Professional
Machine User: RewindFX
IP Address: fe80::7895:e452:45bf:a91e%12
MAC Address: 00:15:17:9F:5A:24
CPU Architecture: x64
CPUs: 8
CPU Usage: 0%
Memory Usage: 2.2 GB / 16.0 GB (13%)
Free Disk Space: 862.854 GB 
Video Card: Standard VGA Graphics Adapter

Hi Matt,
In the “Customise Plugins…” section under repository options > “3dsmax”. At the bottom, can you try disabling “Kill ADSK Comms Cntr” by setting the drop-down to “False” and see if that helps at all? Your provided log report is from beta v13, which is now 2 versions behind the latest code. Could you update to RC1 and re-provide the log’s from a few example machines if this continues to happen? Also, it would be worth trying to set all these back to “0” to see if it’s a file specific issue (can be done in SMTD settings):

Ignore missing external file errors: 1 Ignore missing UVW errors: 1 Ignore missing XREF errors: 1 Ignore missing DLL errors: 1

Cheers,
Mike

I don’t think this is COMs related. We have the same thing. A couple slaves will often fail and then everything is peachy.

Hi,

I’ve got a similar issue, have done for a few beta issues, with the lighting dll. Running RC1 and happened again this morning. Mike, I’ve tried your suggestion, Ill report back if still happens.

Running 3dsmax 2012 64 bit, Vray 2.4, Deadline RC1.

Thanks,
Mark

thanks Mike. turning off the killing ADSK comms centre seems to have done the trick in the first couple of tests. will run for a while and make sure though.

Cool.
Your feedback would be much appreciated.

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