Hi,
For a while now I am trying to setup Deadline with “Remote Connection Server” to render off-premise with Clarisse/CNode and Maya/Arnold.
The problem I am struggling with is: That once everything is setup and seem to work and I create an Infrastructure - that after the Infrastructure is created - the “AWS Portal Link” goes from Online (green) to Offline (red). See images below …
When I examine the logs, I come across an IP address(es) that seem not to be reachable: 52.29.152.166 (or 18.198.114.13)
It seems the “AWS Portal Link Service” tries to reach these IP addresses and is unable to. Also ping nor tracert can reach these IP addresses. We tried from various networks in- and outside the company and from home. But they seem to be part of the AWS Cloud Services …
As a result, the Infrastructure was build but it is not possible to start a Fleet.
When I delete the Infrastructure the AWS Portal Link turns Online (green) again.
Currently we are double checking the Port(s) 22 to make sure it is nothing is blocking any traffic.
Questions:
- Where is Deadline getting the IP addresses from?
- Can I override them?
- Which IP addresses would be right?
Any other ideas that might help?
We are using: DeadlineClient-10.1.20.2
Infrastructure example: |aws-is-01|DELETE COMPLETE|eu-central-1|stack------|EU Central (Frankfurt)|
AWSPortalLinkService and AWSPortalAssetServer are running as a local admin user.
System:
|Edition|Windows 10 Pro|
|Version|21H1|
|Betriebssystembuild|19043.1466|
|Prozessor|Intel(R) Xeon(R) CPU E5-1650 0 @ 3.20GHz 3.20 GHz|
|Installierter RAM|32,0 GB|
|Systemtyp|64-Bit-Betriebssystem, x64-basierter Prozessor|
Log file: C:\ProgramData\Thinkbox\AWSPortalLink\AWSPortalLink-BVFX23-2022-01-25-0003.log
139516.354435 2022-01-25 20:38:36,354 [root] [8496] [MainThread] [INFO] .log.level:20
1643139516.354435 2022-01-25 20:38:36,354 [root] [8496] [MainThread] [INFO] .log.style:deadline
1643139516.354435 2022-01-25 20:38:36,354 [root] [8496] [MainThread] [INFO] .miscellaneous.status_reporting.enable:True
1643139516.355435 2022-01-25 20:38:36,355 [root] [8496] [MainThread] [INFO] .miscellaneous.status_reporting.port:4005
1643139516.355435 2022-01-25 20:38:36,355 [root] [8496] [MainThread] [INFO] .ssh.client:C:\Program Files (x86)\Thinkbox\AWSPortalLink\openssh
1643139516.360956 2022-01-25 20:38:36,360 [root] [8496] [MainThread] [INFO] .ssh.hostkeys_path:C:\Users\dfmadmin\AppData\Local\Thinkbox\AWSPortalLink
1643139516.360956 2022-01-25 20:38:36,360 [root] [8496] [MainThread] [INFO] using INSTALL_LOCATION - ‘C:\Program Files (x86)\Thinkbox\AWSPortalLink’
1643139516.361962 2022-01-25 20:38:36,361 [root] [8496] [MainThread] [INFO] Using ssh private key: C:\Program Files (x86)\Thinkbox\AWSPortalLink\DashKey
1643139516.361962 2022-01-25 20:38:36,361 [root] [8496] [MainThread] [INFO] [AWSPortalLinkService] Starting AWS Portal Link service …
1643139516.369043 2022-01-25 20:38:36,369 [root] [8496] [Dummy-1] [INFO] [AWSPortalLinkService] has initialized
1643139516.370038 2022-01-25 20:38:36,370 [root] [8496] [Dummy-1] [INFO] [AWSPortalLinkService] try to start…
1643139517.013602 2022-01-25 20:38:37,013 [root] [8496] [Dummy-1] [INFO] [StatusListener] Listening on 0.0.0.0:4005
1643139517.014601 2022-01-25 20:38:37,014 [root] [8496] [Dummy-1] [INFO] [StatusListener] Listening on [::]:4005
1643139517.014601 2022-01-25 20:38:37,014 [root] [8496] [Dummy-1] [INFO] [SSHTunnelManager] Has been told to start.
1643142236.671366 2022-01-25 21:23:56,671 [root] [8496] [Dummy-1] [ERROR] [SSHTunnelManager] Access denied connecting to remote host 52.29.152.166. Please see our troubleshooting docs, or contact support, for assistance.
1643142249.496258 2022-01-25 21:24:09,496 [root] [8496] [Dummy-1] [ERROR] [SSHTunnelManager] Access denied connecting to remote host 52.29.152.166. Please see our troubleshooting docs, or contact support, for assistance.
1643142262.346955 2022-01-25 21:24:22,346 [root] [8496] [Dummy-1] [ERROR] [SSHTunnelManager] Access denied connecting to remote host 52.29.152.166. Please see our troubleshooting docs, or contact support, for assistance.
1643142275.184983 2022-01-25 21:24:35,184 [root] [8496] [Dummy-1] [ERROR] [SSHTunnelManager] Access denied connecting to remote host 52.29.152.166. Please see our troubleshooting docs, or contact support, for assistance.
1643142287.980609 2022-01-25 21:24:47,980 [root] [8496] [Dummy-1] [ERROR] [SSHTunnelManager] Access denied connecting to remote host 52.29.152.166. Please see our troubleshooting docs, or contact support, for assistance.
Help is much appreciated.
Thank you
Kay
