Cannot Locate Output Folders error?

Deadline
1

Hi,

what is this error and why does it keep popping up every now and then?

output_folders_error.jpg
output_folders_error.jpg807×648 88.3 KB

Thank you.

2

Hi,
I don’t remember ever seeing this error message myself. If it randomly pops up, is it possible it is a custom message from say, an event plugin that you have written yourself?
Could we see the Deadline Monitor/Launcher logs from the machine which is displaying this message as they should show what if any event/script might be executing and causing this pop-up to appear?
Mike

3

I don’t have any event plugins. This is almost a Vanilla install of Deadline, I’m only begining to customize it, starting with the JobPreLoad.py and then moving on. So, this has to do with the Monitor, the jobs or something and I’m not really sure what with.

Which log are you interested in? I can’t find this pop up being mentioned anywhere, though.

4

Hi,
OK, I crawled all the code and found one instance of this error message in a python script we ship:

“…/[DeadlineRepo]/scripts/Jobs/CleanupAltFrames.py”

However, this script is only executed if you right-click on a job and execute the script. So, there must be something executing this script elsewhere? I’m confused!

You could disable this line (line: #29) to prove this is the source of your pop-up message:

#scriptDialog.ShowMessageBox( "Cannot locate the Output Folder(s) for the selected job(s)!", "No Output Folders Specified" )
5

Hmm, that’s only treating the problem, not the cause of it. What could possibly be triggering this script? I mainly work over Remote Desktop running the Monitor remotely on my workstation at the studio, so there might be something triggering this message.

6

Just updated to Deadline 6.2.0.32 and this error message started popping up again. What could be causing this error?

7

Nothing has changed in v6.2 with regard this script, so can you please disable the line of code as previously advised. This will prove it is this script which is causing the issue.
If this fixes the issue, then we can go look into why it is being executed. It’s the only place this exact message is used in Deadline. So, if we eliminate this line, then we can narrow down what is happening here. As nobody else has ever reported this issue, I’m inclined to think it must be something specific to your setup, so we might need a remote debug session to get to the bottom of this issue.

Is it possible, that you are getting some monitor UI refresh latency/lag over your remote connection and when you right-click one of your jobs and you think you are pressing one of the menu options, your remote machine is in fact executing the “scripts” > “CleanupAltFrames” script instead? Perhaps you have setup a keyboard shortcut for this script?

8

I’m not sure this could be the case. There are no lags in the remote session, luckily.

Disabling that exact line of code helps as before, that’s what I did, I just wanted to report the problem still being there.

Well, it’s nothing major, really, just a minor annoyance, hopefully nothing else is broken.