D6 error: Incorrect or out of date install of 3dsmax

Deadline
1

We are getting this error while trying to set up our new renderfarm. We are installing Max 2013 and Product Update 6. I appologize if this has been covered before, I did a quick search and came up empty. Let me know, thanks.

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Error

Error in StartJob: There was an error running 3dsmaxcmd.exe. This may be caused by an incorrect or out of date install of 3dsmax. Try updating 3dsmax on this machine and try again.
at Deadline.Plugins.ScriptPlugin.StartJob(Job job, String& outMessage, AbortLevel& abortLevel)

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Type

RenderPluginException

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Stack Trace

at Deadline.Plugins.Plugin.StartJob(Job job)
at Deadline.Slaves.SlaveRenderThread.a(TaskLogWriter A_0)

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Full Log

0: Task timeout is disabled.
0: Loaded job: test test test POW (51f14b18d4488c0ad4bf2bbc)
0: INFO: Executing plugin script C:\Users\1069676-adm\AppData\Local\Thinkbox\Deadline6\slave\EHUN-3D03\plugins\3dsmax.py
0: INFO: About: 3dsmax Plugin for Deadline
0: INFO: The current environment will be used for rendering
0: INFO: Start Job called - starting up 3dsmax plugin
0: INFO: Rendering with 3dsmax version: 2013
0: INFO: Build of 3dsmax to force: 64bit
0: INFO: Rendering with executable: C:\Program Files\Autodesk\3ds Max 2013\3dsmax.exe
0: INFO: Checking registry for 3dsmax language code
0: INFO: Language code string: ENU
0: INFO: Language sub directory: en-US
0: INFO: Fail on existing 3dsmax process: 0
0: INFO: Load 3dsmax timeout: 1000 seconds
0: INFO: Start job timeout: 1000 seconds
0: INFO: Progress update timeout: 8000 seconds
0: INFO: Progress update timout disabled: 0
0: INFO: Slave mode enabled: 1
0: INFO: Silent mode enabled: 0
0: INFO: Local rendering enabled: 1
0: INFO: Running render sanity check using 3dsmaxcmd.exe
0: INFO: 3dsmaxcmd.exe returned:

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Details

Date: 07/25/2013 08:58:41
Frames: 0
Elapsed Time: 00:00:00:03
Job Submit Date: 07/25/2013 08:58:16
Job User: z1105733
Average RAM Usage: 5098676224 (8%)
Peak RAM Usage: 5098676224 (8%)
Average CPU Usage: 2%
Peak CPU Usage: 2%
Slave Name: EHUN-3D03
Slave Version: v6.0.0.51561 R

2

Best guess here is that BackBurner may not as up to date as Max itself.

Easiest way to troubleshoot this is to run a render from the “3ds Command” submitter within the Monitor. This will create a Max job that does not use Lightening, so you can see what command line application and arguments Deadline used to run the same job. They will be labelled sometihng similar to:
0: Info: Render Executable: “c:…”
0: Info: Render Arguments: …

Using those, you should be able to run the same render from the command line. That’s the easiest way to troubleshoot this issue if it is or is not an up-to-date BB install.