An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Dialog popup detected: Title “Autodesk Customer Involvement Program”, Message "Join the Autodesk Customer Involvement Program (CIP) and reap the benefits. The system and usage data you provide allows Autodesk to both improve your products and build tools that can help optimize your software use. Data collected is used in accordance with:
how do i stop this?
Error Message
An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Dialog popup detected: Title “Autodesk Customer Involvement Program”, Message “Join the Autodesk Customer Involvement Program (CIP) and reap the benefits. The system and usage data you provide allows Autodesk to both improve your products and build tools that can help optimize your software use. Data collected is used in accordance with:”
Slave Log
0: INFO: Stdout Handling Enabled: False
0: INFO: Popup Handling Enabled: True
0: INFO: Using Process Tree: True
0: INFO: Hiding DOS Window: False
0: INFO: Creating New Console: False
0: INFO: Render Executable: “C:\Program Files\Autodesk\3ds Max 2011\3dsmax.exe”
0: INFO: Render Argument: -p “dl.ini” -q “C:\Documents and Settings\RENDER.PICASSOPICTURES\Local Settings\Application Data\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2011.max”
0: INFO: Startup Directory: “C:\Program Files\Autodesk\3ds Max 2011”
0: INFO: Process Priority: BelowNormal
0: INFO: Process is now running
0: INFO: Waiting for connection from 3dsmax
---- April 07 2011 – 04:05 PM ----
0: WARNING: Detected popup dialog “Autodesk Customer Involvement Program”.
0: WARNING: ---- dump of dialog ----
0: WARNING: Static:
0: WARNING: Button:
0: WARNING: Button:
0: WARNING: Static: Yes, I would like to participate.
0: WARNING: Static: No, thanks.
0: WARNING: Static: Email Address (Optional)
0: WARNING: Edit:
0: WARNING: Button: OK
0: WARNING: Static: Privacy Policy
0: WARNING: Static: Preview My CIP Data
0: WARNING: Static: Improve Your Product Experience
0: WARNING: Static: Join the Autodesk Customer Involvement Program (CIP) and reap the benefits. The system and usage data you provide allows Autodesk to both improve your products and build tools that can help optimize your software use. Data collected is used in accordance with:
0: WARNING: ---- end dump of dialog ----
Scheduler Thread - Render Thread 0 threw an error:
Scheduler Thread - An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Dialog popup detected: Title “Autodesk Customer Involvement Program”, Message “Join the Autodesk Customer Involvement Program (CIP) and reap the benefits. The system and usage data you provide allows Autodesk to both improve your products and build tools that can help optimize your software use. Data collected is used in accordance with:”
Error Type
RenderPluginException
Error Stack Trace
at Deadline.Plugins.ScriptPlugin.StartJob(Job job)
at Deadline.Plugins.Plugin.StartJob(Job job)
at Deadline.Slaves.SlaveRenderThread.RenderCurrentTask()
Add this to your 3dsmax.py plugin file (after backing it up first):
At the bottom of the py file, look for this class/def:
class MaxProcess (ManagedProcess):
def InitializeProcess( self ):
then add the following 2 lines:
# Handle Autodesk Customer Involvement Program dialog
self.AddPopupHandler( ".*Customer Involvement Program.*", "OK" )
Restart the Max2011 job on the farm for the new plugin settings to be sent to your slaves.
Mike
this is only when using the new HAIRFARM plugin we’ve purchased… not sure if that makes a difference
i think that’s fixed it!
THANK YOU!
The “Autodesk Customer Involvement Program” dialog only appears at certain time intervals after installation of 3dsMax ~30days?
It is completely unrelated to Hairfarm. It’s probably more a case that you installed Max2011 on a number of your machines at the same time and hence, they are all hitting the same ~30day period or whatever it is at the same time.
Mike
Glad to hear it fixed it. This popup will be automatically handled in the next release of Deadline as well.
Cheers,