Deadline slave startup error

Deadline
1

Hello
I intalled deadline on a new machine , but i have a slave statup error.

I am able to connect to the repository through the monitor.

Have you any idea ?

Here the log :

2019-02-21 16:50:40: BEGIN - BLO-PC\user
2019-02-21 16:50:40: Operating System: Windows 7 Ultimate (SP1)
2019-02-21 16:50:40: CPU Architecture: x64
2019-02-21 16:50:40: CPUs: 12
2019-02-21 16:50:40: Video Card: NVIDIA GeForce GTX 660
2019-02-21 16:50:40: Deadline Slave 10.0 [v10.0.23.4 Release (e0d42871d)]
2019-02-21 16:50:40: Auto Configuration: No auto configuration for Repository Path could be detected, using local configuration
2019-02-21 16:50:41: Info Thread - Created.
2019-02-21 16:51:06: Traceback (most recent call last):
2019-02-21 16:51:06: File “UI/Forms/MainWindowSlaveStartup.py”, line 180, in Startup
2019-02-21 16:51:06: File “UI/Forms/MainWindowSlaveStartup.py”, line 239, in ConnectToRepository
2019-02-21 16:51:06: DllNotFoundException: Unable to load DLL ‘PluginManager.dll’: The specified module could not be found. (Exception from HRESULT: 0x8007007E)
2019-02-21 16:51:06: at Deadline.Configuration.Plugins.VersionTracker.b.a(String bzm, String bzn)
2019-02-21 16:51:06: at Deadline.Configuration.Plugins.VersionTracker…ctor(VersionType versionType)
2019-02-21 16:51:06: at Deadline.Configuration.Plugins.PluginManager.c(LicenseMode cah)
2019-02-21 16:51:06: at Deadline.Configuration.Plugins.PluginManager.ConfirmPlugin(Boolean timerStart)
2019-02-21 16:51:06: at Deadline.Configuration.Plugins.PluginManager…ctor()
2019-02-21 16:51:06: at Deadline.Configuration.Plugins.PluginManager.GetInstance()
2019-02-21 16:51:06: at Deadline.Slaves.SlaveManager.Connect(RepositoryConnectionSettings connectionSettings, Boolean updateScriptManager)
2019-02-21 16:51:06: at Deadline.Applications.DeadlineApplicationManager.Connect(Boolean updateScriptManager)
2019-02-21 16:51:06: at Deadline.Applications.DeadlineApplicationManager.Connect()
2019-02-21 16:51:06: Error occurred when checking sandbox stdout: Cannot check if stdout is available for a process that has not been launched.
2019-02-21 16:51:38: Slave - Final cleanup
2019-02-21 16:51:38: Slave - Error setting slave offline: Object reference not set to an instance of an object. (System.NullReferenceException)
2019-02-21 16:51:38: at DeadlineSlave.DeadlineSlaveApp.b()
2019-02-21 16:51:38: at DeadlineSlave.DeadlineSlaveApp.c(Int32 a, String b, Boolean c)
2019-02-21 16:51:38: Slave - Shutdown complete

2

Looks like the slave is failing to load a dll. Does it exists at this path?

"C:\Program Files\Thinkbox\Deadline10\bin\PluginManager.dll"

If not, you need to re-install the Deadline Client. Make sure that all Deadline processes are killed before running the installer.

3

Hello,
The .dll file is present in the correct folder.
I have uninstall and re-install. (without any deadline process running…)
It still does not work.
I have even replace the dll from an other machine without success.

4

Im facing the same error, any updates?
Many thanks.

5

Do you have any anti-virus software that might be automatically blocking anything here?

6

Nope. I haved ready test it . It does not work

7

OK. I would get in touch with Thinkbox official support with your details.
https://support.thinkboxsoftware.com/

8

I’m wondering if a few libraries might be missing. Do you folks have all of the packages defined in the docs installed?

9

For me it worked after re-installing the Microsoft Visual C++ Redistributable.