AWS Thinkbox Discussion Forums

Error getting connection from 3dsmax

Hello,

for some reason submitting my renders from 3dsmax2020 and 2022 will not work:

May anybody have an idea.

i have searched and done already:

  • fix python version in “SubmitMaxToDeadline_Functions”
  • IPv6 deactivation
  • reinstall drivers for graphics etc.

here is the log:

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Error

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Error: FailRenderException : 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.

2023/01/12 22:47:17 DBG: [04712] [01528] Starting network

2023/01/12 22:47:17 INF: [04712] [01528] Application started with secure mode state ‘OFF’

2023/01/12 22:47:17 INF: [04712] [01528] Product version: 3ds Max 2020.3.7 Security Fix (22.3.7.3672)

2023/01/12 22:47:17 DBG: [04712] [01528] ADP Initialize: Done

2023/01/12 22:47:17 INF: [04712] [01528] Data collection and use is ‘ON’. Change your participation anytime in the Help menu of 3ds Max.

2023/01/12 22:47:26 DBG: [04712] [01528] Graphics driver requested by the user : Nitrous

2023/01/12 22:47:26 DBG: [04712] [01528] Graphics driver actually created in the viewports : null driver

2023/01/12 22:47:31 INF: [04712] [01528] SYSTEM: Production renderer is changed to Scanline Renderer. Previous messages are cleared.

2023/01/12 22:47:36 INF: [04712] [01528] Autodesk 3ds Max Security Tools is active via configuration settings

2023/01/12 22:47:36 INF: [04712] [01528] ALC Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2020\applicationplugins\securitytools\contents\scripts\ALC_SecurityTool.ms)

2023/01/12 22:47:36 INF: [04712] [01528] CRP Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2020\applicationplugins\securitytools\contents\scripts\CRP_SecurityTool.ms)

2023/01/12 22:47:36 INF: [04712] [01528] ADSL Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2020\applicationplugins\securitytools\contents\scripts\ADSL_SecurityTool.ms)

2023/01/12 22:47:45 DBG: [04712] [01528] Starting network

2023/01/12 22:47:46 DBG: [04712] [01528] Calling NetRenderPreLoad

2023/01/12 22:47:46 DBG: [04712] [01528] in NetWorkerPreLoad. jobFile: ; jobname: C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\deadlineStartupMax2020.max

2023/01/12 22:47:46 DBG: [04712] [01528] in Init. jobFile: ; jobname: C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\deadlineStartupMax2020.max

2023/01/12 22:47:46 DBG: [04712] [01528] in Init. calling nrGetIface. jobToSend: C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\deadlineStartupMax2020.max

2023/01/12 22:47:46 DBG: [04712] [01528] in NetWorkerPreLoad. curJobname: C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\deadlineStartupMax2020.max; init: 0

2023/01/12 22:47:46 DBG: [04712] [01528] in NetWorkerPreLoad. calling PostInitMessageSystem()

2023/01/12 22:47:46 DBG: [04712] [01528] in NetWorkerPreLoad. srv_pid: 0

2023/01/12 22:47:46 DBG: [04712] [01528] leaving NetWorkerPreLoad. LoadLib()

2023/01/12 22:47:46 DBG: [04712] [01528] NetRenderPreLoad passed

2023/01/12 22:47:46 DBG: [04712] [01528] Graphics driver requested by the user : Nitrous

2023/01/12 22:47:46 DBG: [04712] [01528] Graphics driver actually created in the viewports : null driver

2023/01/12 22:47:46 DBG: [04712] [01528] Graphics driver requested by the user : Nitrous

2023/01/12 22:47:46 DBG: [04712] [01528] Graphics driver actually created in the viewports : null driver

2023/01/12 22:47:46 DBG: [04712] [01528] Graphics driver requested by the user : Nitrous

2023/01/12 22:47:46 DBG: [04712] [01528] Graphics driver actually created in the viewports : null driver

2023/01/12 22:47:17 DBG: [04712] [01528] Starting network

2023/01/12 22:47:17 INF: [04712] [01528] Application started with secure mode state ‘OFF’

2023/01/12 22:47:17 INF: [04712] [01528] Product version: 3ds Max 2020.3.7 Security Fix (22.3.7.3672)

2023/01/12 22:47:17 DBG: [04712] [01528] ADP Initialize: Done

2023/01/12 22:47:17 INF: [04712] [01528] Data collection and use is ‘ON’. Change your participation anytime in the Help menu of 3ds Max.

2023/01/12 22:47:26 DBG: [04712] [01528] Graphics driver requested by the user : Nitrous

2023/01/12 22:47:26 DBG: [04712] [01528] Graphics driver actually created in the viewports : null driver

2023/01/12 22:47:31 INF: [04712] [01528] SYSTEM: Production renderer is changed to Scanline Renderer. Previous messages are cleared.

2023/01/12 22:47:36 INF: [04712] [01528] Autodesk 3ds Max Security Tools is active via configuration settings

2023/01/12 22:47:36 INF: [04712] [01528] ALC Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2020\applicationplugins\securitytools\contents\scripts\ALC_SecurityTool.ms)

2023/01/12 22:47:36 INF: [04712] [01528] CRP Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2020\applicationplugins\securitytools\contents\scripts\CRP_SecurityTool.ms)

2023/01/12 22:47:36 INF: [04712] [01528] ADSL Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2020\applicationplugins\securitytools\contents\scripts\ADSL_SecurityTool.ms)

2023/01/12 22:47:45 DBG: [04712] [01528] Starting network

2023/01/12 22:47:46 DBG: [04712] [01528] Calling NetRenderPreLoad

2023/01/12 22:47:46 DBG: [04712] [01528] in NetWorkerPreLoad. jobFile: ; jobname: C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\deadlineStartupMax2020.max

2023/01/12 22:47:46 DBG: [04712] [01528] in Init. jobFile: ; jobname: C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\deadlineStartupMax2020.max

2023/01/12 22:47:46 DBG: [04712] [01528] in Init. calling nrGetIface. jobToSend: C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\deadlineStartupMax2020.max

2023/01/12 22:47:46 DBG: [04712] [01528] in NetWorkerPreLoad. curJobname: C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\deadlineStartupMax2020.max; init: 0

2023/01/12 22:47:46 DBG: [04712] [01528] in NetWorkerPreLoad. calling PostInitMessageSystem()

2023/01/12 22:47:46 DBG: [04712] [01528] in NetWorkerPreLoad. srv_pid: 0

2023/01/12 22:47:46 DBG: [04712] [01528] leaving NetWorkerPreLoad. LoadLib()

2023/01/12 22:47:46 DBG: [04712] [01528] NetRenderPreLoad passed

2023/01/12 22:47:46 DBG: [04712] [01528] Graphics driver requested by the user : Nitrous

2023/01/12 22:47:46 DBG: [04712] [01528] Graphics driver actually created in the viewports : null driver

2023/01/12 22:47:46 DBG: [04712] [01528] Graphics driver requested by the user : Nitrous

2023/01/12 22:47:46 DBG: [04712] [01528] Graphics driver actually created in the viewports : null driver

2023/01/12 22:47:46 DBG: [04712] [01528] Graphics driver requested by the user : Nitrous

2023/01/12 22:47:46 DBG: [04712] [01528] Graphics driver actually created in the viewports : null driver

at Deadline.Plugins.DeadlinePlugin.FailRender(String message) (Python.Runtime.PythonException)

File “C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\plugins\63c07af288565b1dd44f88f6\3dsmax.py”, line 170, in StartJob

self.MyMaxController.StartMax()

File “C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\plugins\63c07af288565b1dd44f88f6\3dsmax.py”, line 1277, in StartMax

self.WaitForConnection(“3dsmax startup”)

File “C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\plugins\63c07af288565b1dd44f88f6\3dsmax.py”, line 2190, in WaitForConnection

errorMessageOperation, e.Message, self.NetworkLogGet()))

at Python.Runtime.Dispatcher.Dispatch(ArrayList args)

at __FranticX_GenericDelegate0Dispatcher.Invoke()

at Deadline.Plugins.DeadlinePlugin.StartJob()

at Deadline.Plugins.DeadlinePlugin.DoStartJob()

at Deadline.Plugins.PluginWrapper.StartJob(String& outMessage, AbortLevel& abortLevel)

at Deadline.Plugins.PluginWrapper.StartJob(String& outMessage, AbortLevel& abortLevel)

=======================================================

Type

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RenderPluginException

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Stack Trace

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at Deadline.Plugins.SandboxedPlugin.d(DeadlineMessage bgo, CancellationToken bgp)

at Deadline.Plugins.SandboxedPlugin.StartJob(Job job, CancellationToken cancellationToken)

at Deadline.Slaves.SlaveRenderThread.c(TaskLogWriter ajt, CancellationToken aju)

=======================================================

Log

=======================================================

2023-01-12 22:47:14: 0: Loading Job’s Plugin timeout is Disabled

2023-01-12 22:47:14: 0: SandboxedPlugin: Render Job As User disabled, running as current user ‘4183RTO-Work’

2023-01-12 22:47:16: 0: Executing plugin command of type ‘Initialize Plugin’

2023-01-12 22:47:16: 0: INFO: Executing plugin script ‘C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\plugins\63c07af288565b1dd44f88f6\3dsmax.py’

2023-01-12 22:47:16: 0: INFO: Plugin execution sandbox using Python version 3

2023-01-12 22:47:16: 0: INFO: 3dsmax Plugin Initializing…

2023-01-12 22:47:16: 0: INFO: Worker Running as Service: False

2023-01-12 22:47:16: 0: INFO: About: 3dsmax Plugin for Deadline

2023-01-12 22:47:16: 0: INFO: The job’s environment will be merged with the current environment before rendering

2023-01-12 22:47:16: 0: Done executing plugin command of type ‘Initialize Plugin’

2023-01-12 22:47:16: 0: Start Job timeout is disabled.

2023-01-12 22:47:16: 0: Task timeout is disabled.

2023-01-12 22:47:16: 0: Loaded job: [Render] 2020_Temp_Asset_MoniTest_Master_Geo_v001.max (63c07af288565b1dd44f88f6)

2023-01-12 22:47:16: 0: Executing plugin command of type ‘Start Job’

2023-01-12 22:47:16: 0: DEBUG: S3BackedCache Client is not installed.

2023-01-12 22:47:16: 0: INFO: Executing global asset transfer preload script ‘C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\plugins\63c07af288565b1dd44f88f6\GlobalAssetTransferPreLoad.py’

2023-01-12 22:47:16: 0: INFO: Looking for legacy (pre-10.0.26) AWS Portal File Transfer…

2023-01-12 22:47:16: 0: INFO: Looking for legacy (pre-10.0.26) File Transfer controller in C:/Program Files/Thinkbox/S3BackedCache/bin/task.py…

2023-01-12 22:47:16: 0: INFO: Could not find legacy (pre-10.0.26) AWS Portal File Transfer.

2023-01-12 22:47:16: 0: INFO: Legacy (pre-10.0.26) AWS Portal File Transfer is not installed on the system.

2023-01-12 22:47:16: 0: INFO: Start Job called - starting up 3dsmax plugin

2023-01-12 22:47:16: 0: INFO: Rendering with 3ds Max Version: 2020

2023-01-12 22:47:16: 0: INFO: Not forcing a build of 3ds Max because version 2014 and later is 64 bit only

2023-01-12 22:47:16: 0: INFO: Rendering with executable: C:\Program Files\Autodesk\3ds Max 2020\3dsmax.exe

2023-01-12 22:47:16: 0: INFO: Worker 3ds Max Version: 22.3.7.3672

2023-01-12 22:47:16: 0: INFO: Submitted from 3ds Max Version: 22.3.7.3672

2023-01-12 22:47:16: 0: INFO: Submitted using Renderer Name: V_Ray_Next__update_3_2:V_Ray_Next__update_3_2

2023-01-12 22:47:16: 0: INFO: Submitted using Renderer Class Id: #(1941615238L, 2012806412L)

2023-01-12 22:47:16: 0: INFO: Checking registry for 3ds Max language code

2023-01-12 22:47:16: 0: INFO: Language code string: ENU

2023-01-12 22:47:16: 0: INFO: Language sub directory: en-US

2023-01-12 22:47:16: 0: INFO: Fail on existing 3dsmax process: 0

2023-01-12 22:47:16: 0: INFO: Run render sanity check timeout: 60 seconds

2023-01-12 22:47:16: 0: INFO: Load 3dsmax timeout: 1000 seconds

2023-01-12 22:47:16: 0: INFO: Start 3dsmax job timeout: 1000 seconds

2023-01-12 22:47:16: 0: INFO: Execute customize.ms script timeout: 1000 seconds

2023-01-12 22:47:16: 0: INFO: Progress update timeout: 8000 seconds

2023-01-12 22:47:16: 0: INFO: Progress update timeout disabled: True

2023-01-12 22:47:16: 0: INFO: Worker mode enabled: True

2023-01-12 22:47:16: 0: INFO: Silent mode enabled: False

2023-01-12 22:47:16: 0: INFO: Secure mode enabled: False

2023-01-12 22:47:16: 0: INFO: Local rendering enabled: False

2023-01-12 22:47:16: 0: INFO: 3dsmax start up file: C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\deadlineStartupMax2020.max

2023-01-12 22:47:16: 0: INFO: Using user profiles: 1

2023-01-12 22:47:16: 0: INFO: 3dsmax user profile path: C:\Users\4183RTO-Work\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU

2023-01-12 22:47:16: 0: INFO: 3dsmax plugcfg directory: C:\Users\4183RTO-Work\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\en-US\plugcfg

2023-01-12 22:47:16: 0: INFO: 3dsmax network directory: C:\Users\4183RTO-Work\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\Network

2023-01-12 22:47:16: 0: INFO: 3dsmax usermacros directory: C:\Users\4183RTO-Work\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\usermacros

2023-01-12 22:47:16: 0: INFO: Scripts Startup Directory: C:\Users\4183RTO-Work\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\scripts\startup

2023-01-12 22:47:16: 0: INFO: Kill ADSK WSCommCntr*.exe process: False

2023-01-12 22:47:16: 0: INFO: Workspace Directory: C:\Users\4183RTO-Work\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\en-US\UI\Workspaces

2023-01-12 22:47:16: 0: INFO: Workspace ini file: C:\Users\4183RTO-Work\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\en-US\UI\Workspaces\Workspace1.se.ini [Scene Explorer] set to [Visible=False]

2023-01-12 22:47:16: 0: INFO: 3dsmax data path: C:\Users\4183RTO-Work\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU

2023-01-12 22:47:16: 0: INFO: 3dsmax ini file: C:\Users\4183RTO-Work\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\3dsmax.ini

2023-01-12 22:47:16: 0: INFO: Network log file: C:\Users\4183RTO-Work\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\Network\Max.log

2023-01-12 22:47:16: 0: INFO: Creating output directories if necessary…

2023-01-12 22:47:16: 0: INFO: Plugin ini file: C:\Program Files\Autodesk\3ds Max 2020\en-US\plugin.ini

2023-01-12 22:47:16: 0: INFO: Including user profile plugin ini: C:\Users\4183RTO-Work\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\Plugin.UserSettings.ini

2023-01-12 22:47:16: 0: INFO: Lightning connection plugin: C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\lightning64Max2020.dlx

2023-01-12 22:47:16: 0: INFO: Temp folder: C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\0_tempJIQJs0

2023-01-12 22:47:16: 0: INFO: 3dsmax socket connection port: 52698

2023-01-12 22:47:16: 0: INFO: Setting up startup environment

2023-01-12 22:47:16: 0: INFO: Setting Process Environment Variable DEADLINE_MAX_PORT to 52698

2023-01-12 22:47:16: 0: INFO: Setting Process Environment Variable DEADLINE_MAX_TOKEN to 820368250383

2023-01-12 22:47:16: 0: INFO: Setting NW_ROOT_PATH to ‘C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\0_tempJIQJs0’ for this session

2023-01-12 22:47:16: 0: INFO: Setting Process Environment Variable NW_ROOT_PATH to C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\0_tempJIQJs0

2023-01-12 22:47:16: 0: INFO: Setting DEADLINE_JOB_TEMP_FOLDER to ‘C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\0_tempJIQJs0’ for this session

2023-01-12 22:47:16: 0: INFO: Setting Process Environment Variable DEADLINE_JOB_TEMP_FOLDER to C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\0_tempJIQJs0

2023-01-12 22:47:16: 0: INFO: Copying C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\lightning64Max2020.dlx to C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\0_tempJIQJs0\lightning\lightning.dlx

2023-01-12 22:47:16: 0: INFO: Created temporary plugin ini file: C:\Users\4183RT~1\AppData\Local\Temp\dl_820368250383.ini

2023-01-12 22:47:16: 0: INFO: Temporary plugin ini contains:

2023-01-12 22:47:16: 0: [Include]

2023-01-12 22:47:16: 0: Original=C:\Program Files\Autodesk\3ds Max 2020\en-US\plugin.ini

2023-01-12 22:47:16: 0: UserProfile=C:\Users\4183RTO-Work\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\Plugin.UserSettings.ini

2023-01-12 22:47:16: 0: Deadline Lightning=C:\Users\4183RTO-Work\AppData\Local\Temp\lightningplugin_820368250383.ini

2023-01-12 22:47:16: 0: INFO: Setting Process Environment Variable ABORT_ON_ARNOLD_LICENSE_FAIL to Always Fail

2023-01-12 22:47:16: 0: INFO: Starting monitored managed process 3dsmaxProcess

2023-01-12 22:47:16: 0: INFO: Stdout Redirection Enabled: True

2023-01-12 22:47:16: 0: INFO: Stdout Handling Enabled: True

2023-01-12 22:47:16: 0: INFO: Popup Handling Enabled: True

2023-01-12 22:47:16: 0: INFO: QT Popup Handling Enabled: True

2023-01-12 22:47:16: 0: INFO: WindowsForms10.Window.8.app.* Popup Handling Enabled: True

2023-01-12 22:47:16: 0: INFO: Using Process Tree: True

2023-01-12 22:47:16: 0: INFO: Hiding DOS Window: True

2023-01-12 22:47:16: 0: INFO: Creating New Console: False

2023-01-12 22:47:16: 0: INFO: Running as user: 4183RTO-Work

2023-01-12 22:47:16: 0: INFO: Executable: “C:\Program Files\Autodesk\3ds Max 2020\3dsmax.exe”

2023-01-12 22:47:16: 0: INFO: Argument: -p “C:\Users\4183RT~1\AppData\Local\Temp\dl_820368250383.ini” -q -s “C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\deadlineStartupMax2020.max”

2023-01-12 22:47:16: 0: INFO: Full Command: “C:\Program Files\Autodesk\3ds Max 2020\3dsmax.exe” -p “C:\Users\4183RT~1\AppData\Local\Temp\dl_820368250383.ini” -q -s “C:\ProgramData\Thinkbox\Deadline10\workers\4183RT0\jobsData\63c07af288565b1dd44f88f6\maxStartup\0\deadlineStartupMax2020.max”

2023-01-12 22:47:16: 0: INFO: Startup Directory: “C:\Program Files\Autodesk\3ds Max 2020”

2023-01-12 22:47:16: 0: INFO: Process Priority: BelowNormal

2023-01-12 22:47:16: 0: INFO: Process Affinity: default

2023-01-12 22:47:16: 0: INFO: Process is now running

2023-01-12 22:47:16: 0: INFO: Waiting for connection from 3dsmax

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.000 INFO: Begin setting up global configuration

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.031 INFO: Begin resolve assembly 'Autodesk.Max.Wrappers.XmlSerializers, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null- 22:47:22.031 INFO: Cannot resolve assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.031 INFO: Begin resolve assembly 'Autodesk.Max.Wrappers.XmlSerializers- 22:47:22.031 INFO: Cannot resolve assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.031 INFO: End setting up global configuration

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.031 INFO: Begin initialize system watcher to detect file changes

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.031 INFO: End initialize system watcher to detect file changes

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.031 INFO: Begin loading assemblies

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.047 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\Autodesk.Max.SlateSdkWrapper.dll- 22:47:22.047 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.047 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.047 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.047 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.047 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.047 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.047 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\Autodesk.Max.StateSets.dll- 22:47:22.047 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.047 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:22.047 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.093 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.093 INFO: Discovered IPlugin-derived type 'Plugin- 22:47:23.109 INFO: Created instance of type

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.109 INFO: Adding as startup/static plugin

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.109 INFO: Discovered IPlugin-derived type 'Plugin- 22:47:23.109 INFO: Created instance of type

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.109 INFO: Adding as startup/static plugin

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.109 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.109 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.109 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\Autodesk.Max.Wrappers.dll- 22:47:23.109 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.109 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.109 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.140 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\BooleanExplorerView.dll- 22:47:23.156 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\CreaseExplorerView.dll- 22:47:23.156 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\DaylightSimulation.dll- 22:47:23.156 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\FPMaxWpfContent.dll- 22:47:23.156 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\ManagedBootstrap.dll- 22:47:23.156 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\ManagedNetworkUtilities.dll- 22:47:23.156 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\MaterialExplorerView.dll- 22:47:23.156 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\MaxWpfContent.dll- 22:47:23.156 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.156 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\ProceduralContentActions.dll- 22:47:23.172 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\SceneExplorerView.dll- 22:47:23.172 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2020\bin\assemblies\Sunlight.dll- 22:47:23.172 INFO: Begin loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: End loading assembly file

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: Begin discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: Retrieved a list of types, processing

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: End discovering pluggable types in assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: End loading assembly

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: End loading assemblies

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.172 INFO: Begin registering loaded plugins

2023-01-12 22:47:23: 0: STDOUT: - 22:47:23.297 INFO: End registering loaded plugins

2023-01-12 22:47:24: 0: STDOUT: - 22:47:24.547 INFO: Begin resolve assembly 'ProceduralContentActions.resources, Version=22.3.7.3672, Culture=en-US, PublicKeyToken=null- 22:47:24.547 INFO: Cannot resolve assembly

2023-01-12 22:47:24: 0: STDOUT: - 22:47:24.547 INFO: Begin resolve assembly 'ProceduralContentActions.resources, Version=22.3.7.3672, Culture=en-US, PublicKeyToken=null- 22:47:24.547 INFO: Cannot resolve assembly

2023-01-12 22:47:24: 0: STDOUT: - 22:47:24.547 INFO: Begin resolve assembly 'ProceduralContentActions.resources, Version=22.3.7.3672, Culture=en, PublicKeyToken=null- 22:47:24.547 INFO: Cannot resolve assembly

2023-01-12 22:47:24: 0: STDOUT: - 22:47:24.547 INFO: Begin resolve assembly 'ProceduralContentActions.resources, Version=22.3.7.3672, Culture=en, PublicKeyToken=null- 22:47:24.547 INFO: Cannot resolve assembly

2023-01-12 22:47:27: 0: INFO: Ignoring popup “MAXScript Debugger”

2023-01-12 22:47:27: 0: INFO: Ignoring popup “MAXScript Listener”

2023-01-12 22:47:45: 0: STDOUT: - 22:47:44.000 INFO: Begin resolve assembly 'Microsoft.Expression.Interactions, Version=4.5.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35- 22:47:44.000 INFO: Cannot resolve assembly

2023-01-12 22:47:58: 0: WARNING: Monitored managed process 3dsmaxProcess is no longer running

2023-01-12 22:47:58: 0: Done executing plugin command of type ‘Start Job’

=======================================================

Details

=======================================================

Date: 01/12/2023 22:48:01

Frames: 0

Elapsed Time: 00:00:00:48

Job Submit Date: 01/12/2023 22:26:09

Job User: 4183rto-work

Average RAM Usage: 10862784512 (32%)

Peak RAM Usage: 11769171968 (35%)

Average CPU Usage: 18%

Peak CPU Usage: 66%

Used CPU Clocks (x10^6 cycles): 253933

Total CPU Clocks (x10^6 cycles): 1410738

… submitting the basic testfile (a sphere using vray next to render) via SMTD in Max, using the option “Force Workstation Mode”, it is rendering fine! May someone understand?

It looks like Max is crashing on us, this message:

Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.

means that the 3dsMax process we started has exited without us telling it to. The problem is that since we’re running Max though a socket as a part of 3dsMax batch mode when it crashes we don’t get the last message back. So to troubleshoot if you submit your job with the 3dsCMD submitter instead we’ll run 3dsMax directly from a command line, which should keep all the failure messages.

Basically this is the beginning of the troubleshooting guide to figure out if this is an issue with the scene or how the context Deadline is running it within.

So give that a shot and we should get a better error back. This might be related to how workstation mode is working for you.

Hello Justin,

thank you for support. I rund “deadline” on my workstation which is also the “worker”.
Using no plugins and Scanline i figured, that when i try to render via 3dsmaxcmd.exe ist errors also:

C:\Program Files\Autodesk\3ds Max 2020>3dsmaxcmd “D:\Jobs\2020_Temp\shots\Asset_MoniTest\Master\Geo\2020_Temp_Asset_MoniTest_Master_Geo_v002.max”
13.01.2023 17:39:47; Max install location: C:\Program Files\Autodesk\3ds Max 2020
13.01.2023 17:39:47; Max executable: 3dsmax.exe
13.01.2023 17:39:47; Max file being rendered: D:\Jobs\2020_Temp\shots\Asset_MoniTest\Master\Geo\2020_Temp_Asset_MoniTest_Master_Geo_v002.max
13.01.2023 17:39:47; Renderer: Scanline Renderer
13.01.2023 17:39:48; Product version: 3ds Max 2020.3.7 Security Fix (22.3.7.3672)
13.01.2023 17:39:48; Data collection and use is ‘ON’. Change your participation anytime in the Help menu of 3ds Max.
13.01.2023 17:40:19; Max is down
13.01.2023 17:40:19; Error occured while rendering job.

but if i just open the Maxfile and press render, it´s all rendering fine. In the Max.log i always find this:

2023/01/13 17:35:21 DBG: [21116] [20084] Starting network
2023/01/13 17:35:22 DBG: [21116] [20084] Calling NetRenderPreLoad
2023/01/13 17:35:22 DBG: [21116] [20084] in NetWorkerPreLoad. jobFile: C:\Users\4183RT~1\AppData\Local\Temp\2020_Temp_Asset_MoniTest_Master_Geo_v002__8260_5719562.xml; jobname: D:\Jobs\2020_Temp\shots\Asset_MoniTest\Master\Geo\2020_Temp_Asset_MoniTest_Master_Geo_v002.max
2023/01/13 17:35:22 DBG: [21116] [20084] in Init. jobFile: C:\Users\4183RT~1\AppData\Local\Temp\2020_Temp_Asset_MoniTest_Master_Geo_v002__8260_5719562.xml; jobname: D:\Jobs\2020_Temp\shots\Asset_MoniTest\Master\Geo\2020_Temp_Asset_MoniTest_Master_Geo_v002.max
2023/01/13 17:35:22 DBG: [21116] [20084] in Init. calling nrGetIface. jobToSend: D:\Jobs\2020_Temp\shots\Asset_MoniTest\Master\Geo\2020_Temp_Asset_MoniTest_Master_Geo_v002.max job:C:\Users\4183RT~1\AppData\Local\Temp\2020_Temp_Asset_MoniTest_Master_Geo_v002__8260_5719562.xml
2023/01/13 17:35:22 DBG: [21116] [20084] in NetWorkerPreLoad. curJobname: D:\Jobs\2020_Temp\shots\Asset_MoniTest\Master\Geo\2020_Temp_Asset_MoniTest_Master_Geo_v002.max; init: 0
2023/01/13 17:35:22 DBG: [21116] [20084] in NetWorkerPreLoad. calling PostInitMessageSystem()
2023/01/13 17:35:22 DBG: [21116] [20084] in NetWorkerPreLoad. srv_pid: 8260
2023/01/13 17:35:22 DBG: [21116] [20084] leaving NetWorkerPreLoad. LoadLib()
2023/01/13 17:35:22 DBG: [21116] [20084] NetRenderPreLoad passed
2023/01/13 17:35:22 DBG: [21116] [20084] Graphics driver requested by the user : Nitrous
2023/01/13 17:35:22 DBG: [21116] [20084] Graphics driver actually created in the viewports : null driver
2023/01/13 17:35:22 DBG: [21116] [20084] Graphics driver requested by the user : Nitrous
2023/01/13 17:35:22 DBG: [21116] [20084] Graphics driver actually created in the viewports : null driver
2023/01/13 17:35:22 DBG: [21116] [20084] Graphics driver requested by the user : Nitrous
2023/01/13 17:35:22 DBG: [21116] [20084] Graphics driver actually created in the viewports : null driver

may this help anybody for ideas, what my problem is?

greets, rené

For the working test, this is this being run on the 4183RT0 computer, and that’s from Max 2020 or 2022?

If it is the same computer and the same installation of Max, do you see this all your scenefiles or just this one? You mentioned Max 2022 in your first message, are you seeing different behaviour between the versions, or all all Max jobs no matter the Max version failing on the 4183RT0 computer?

i get this error for all kinds of files and in all versions of max. i have submitted via max 2020 and 2022 using deadlines “smtd” in max and using my own custom submitter scripts. submitted via deadlinecomand also. i have also tested turning of all firewalls. nothing changed. it seems i can only render inside max. i also looked into the “dmp” file which didnt really give me an answer. i work more as a designer than a td even though i have some td skills. locally i use deadline all the time. thx for your help.

I fixed it! Autodesk Support gave me the hint. Thx.

Finally we found the Bug. The Problem was not in any Thinkbox Software.
I did also update my Wacom Driver (Intuos Pro M) before the problem came up.
That was killing Max to Render via 3dsmaxcmd and via submission.
If you have the Problem. This will help:

Thanks for support here also.

Greets, René

1 Like

… also Wacom is on track with this issue. Since i use my Intuos Pro like a mouse, there is no way i use 3d-software without it. here is the old driver they gave me to fix this problem:

Trennen Sie das Tablet

Entfernen Sie bitte den installierten Treiber nach Anleitung: https://support.wacom.com/hc/de/articles/1500011495022-Wie-kann-ich-den-Wacom-Treiber-unter-Windows-für-ein-Pen-Tablet-Pen-Display-oder-Pen-Computer-manuell-deinstallieren-und-neu-installieren-

Stellen Sie sicher, dass Sie alle Windows-Updates durchgeführt haben.

Installieren Sie bitte nun folgenden Treiber: https://cdn.wacom.com/u/productsupport/drivers/win/professional/WacomTablet_6.3.45-1.exe

thanks and happy rendering,

rené

1 Like
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