Error help

Deadline
1

here is my error report
this renders fine on a local machine with much less power than the render node that is throwing the error.

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Error Message

Exception during render: An error occurred in RenderTasks(): RenderTask: Unexpected exception (Monitored managed process “3dsmaxProcess” has exited or been terminated.
2011/01/19 07:54:13 INF: Loaded C:/Documents and Settings/1069676-adm/Local Settings/Application Data/Prime Focus/Deadline/slave/jobsData/USS_Sterett_DDG_104_Arleigh_Burke_Class.max
2011/01/19 07:54:14 INF: Job: C:/Documents and Settings/1069676-adm/Local Settings/Application Data/Prime Focus/Deadline/slave/jobsData/USS_Sterett_DDG_104_Arleigh_Burke_Class.max
2011/01/19 07:54:29 ERR: An unexpected exception has occurred in the network renderer and it is terminating.
)
at Deadline.Plugins.ScriptPlugin.RenderTasks(Int32 startFrame, Int32 endFrame, String& outMessage)

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Slave Log

ther Points
0: INFO: 12.2% Computing Final Gather Points
0: INFO: 12.4% Computing Final Gather Points
0: INFO: 12.9% Computing Final Gather Points
0: INFO: 13.3% Computing Final Gather Points
0: INFO: 13.4% Computing Final Gather Points
0: INFO: 13.5% Computing Final Gather Points
0: INFO: 13.6% Computing Final Gather Points
0: INFO: 14.4% Computing Final Gather Points
0: INFO: 14.5% Computing Final Gather Points
0: INFO: 14.6% Computing Final Gather Points
0: INFO: 14.7% Computing Final Gather Points
0: INFO: 14.9% Computing Final Gather Points
0: INFO: 15.0% Computing Final Gather Points
0: INFO: 15.1% Computing Final Gather Points
0: INFO: 15.2% Computing Final Gather Points
0: INFO: 15.7% Computing Final Gather Points
0: INFO: 15.8% Computing Final Gather Points
0: INFO: 15.9% Computing Final Gather Points
0: INFO: 16.1% Computing Final Gather Points
0: INFO: 16.2% Computing Final Gather Points
0: INFO: 16.3% Computing Final Gather Points
0: INFO: 16.4% Computing Final Gather Points
0: INFO: 16.5% Computing Final Gather Points
0: WARNING: Monitored managed process 3dsmaxProcess is no longer running
Scheduler Thread - Render Thread 0 threw an error:
Scheduler Thread - Exception during render: An error occurred in RenderTasks(): RenderTask: Unexpected exception (Monitored managed process “3dsmaxProcess” has exited or been terminated.
2011/01/19 07:54:13 INF: Loaded C:/Documents and Settings/1069676-adm/Local Settings/Application Data/Prime Focus/Deadline/slave/jobsData/USS_Sterett_DDG_104_Arleigh_Burke_Class.max

2011/01/19 07:54:14 INF: Job: C:/Documents and Settings/1069676-adm/Local Settings/Application Data/Prime Focus/Deadline/slave/jobsData/USS_Sterett_DDG_104_Arleigh_Burke_Class.max

2011/01/19 07:54:29 ERR: An unexpected exception has occurred in the network renderer and it is terminating.

)

at Deadline.Plugins.ScriptPlugin.RenderTasks(Int32 startFrame, Int32 endFrame, String& outMessage)

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Error Type

RenderPluginException

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Error Stack Trace

at Deadline.Plugins.Plugin.RenderTask(Int32 startFrame, Int32 endFrame)
at Deadline.Slaves.SlaveRenderThread.RenderCurrentTask()

2

The “An unexpected exception has occurred in the network renderer and it is terminating.” error message is 3dsmax’s way of saying that it crashed. This could be due to any number of reasons, but it usually is memory related (either the render ran out of memory, or memory became corrupt).

Is the scene a particularly heavy one? Are there things you can try stripping back to see if that helps? Once you have a working base, you can look at what you stripped out to try and narrow down the problem.

Also, you could try launching 3dsmax in interactive mode on one of the render nodes and see if you can do a local render that way. If 3dsmax crashes, maybe it might be able to give you more information.

Cheers,

  • Ryan
3

it renders on a computer with 16 gb of memory and dual amd 2.2 opteron

it fails on a computer with 48gb of memory and dual xeon 5670 2.93 ghz procs

if it were memory related why does it render on the crappier computer and fail on the super powerful one?
are there page file settings that could help with this?

how do i run max in interactive node when it isnt licensed? its just installed to use as a render client and the 30 trial has long ago expired.

4

The amount of memory doesn’t matter if memory is corrupt. Something in the max scene could be corrupting max’s memory during the render, which results in a crash. Also, Max can behave differently in slave mode than interactive mode, so it can potentially be using memory differently. Since you can’t launch max in interactive mode on your nodes, have you tried rendering with Deadline on your local machine? It would be interesting to know if it’s an issue with max in slave mode.

Cheers,

  • Ryan
5

I ran it on my local machine as a deadline slave and it created the same error.

6

Thanks for testing that. This indicates that it’s a problem with the render that only occurs when Max is in slave mode. The next thing we could do is try taking Deadline completely out of the equation. On your local machine, open a command prompt, and change directories so that you’re inside the Max install folder. For example:

cd "c:\Program Files\Autodesk\3ds Max 2011"

Then run a command line this:

3dsmaxcmd.exe -v:5 -start:1 -end:1 "MYSCENE.max"

Of course, replace MYSCENE.max with the full path to the scene file you’re trying to render. This will render frame 1 with verbosity set to 5. I’m curious to see if using 3dsmax’s command line renderer reports the same problem.

Cheers,

  • Ryan
7

OK i did this, I get the same error “an unexpected exception has occurred in the network renderer and it is terminating”

also I have submitted a link to this thread to autodesk for support… fingers crossed

8

At least we can rule out Deadline as the problem here. Hopefully Autodesk is able to think of something.

Cheers,

  • Ryan