Error Issue Max 2021 and Deadline 10

Hello all

I’m new here and i would need a little of your wisdom.
I keep getting the following error. I scrub the blog but i couldn’t find a solution
Any ideas would be very helpful

Thanks a lot

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Error

Error: FailRenderException : 3dsmax: Failed to load max file: “C:/ProgramData/Thinkbox/Deadline10/workers/threadripper/jobsData/5fb014e3905ce01cb4115b8b/manthos.max”

2020/11/14 20:27:22 DBG: [15224] [19900] Starting network

2020/11/14 20:27:22 INF: [15224] [19900] Application started with secure mode state ‘OFF’

2020/11/14 20:27:22 INF: [15224] [19900] Python version: 3

2020/11/14 20:27:22 INF: [15224] [19900] Product version: 3ds Max 2021.2 Update (23.2.0.2215)

2020/11/14 20:27:22 DBG: [15224] [19900] ADP Initialize: Done

2020/11/14 20:27:22 INF: [15224] [19900] Data collection and use is ‘ON’. Change your participation anytime in the Help menu of 3ds Max.

2020/11/14 20:27:22 DBG: [15224] [19900] Could not find the specified file in DefaultSettingsParser::parse()

2020/11/14 20:27:25 INF: [12396] [12896] CORONA: Corona is up and running. Corona version: 6 (Hotfix 1), netrender mode: off, slave mode: off, quiet mode: off, Max gamma (display/input/output): 2.2000000476837158/2.2000000476837158/2.2000000476837158

2020/11/14 20:27:25 INF: [12396] [12896] Initializing Python version: 3.7.6

2020/11/14 20:27:26 DBG: [15224] [19900] Graphics driver requested by the user : Nitrous

2020/11/14 20:27:26 DBG: [15224] [19900] Graphics driver actually created in the viewports : null driver

2020/11/14 20:27:28 INF: [12396] [12896] [V-Ray] ============================================================

2020/11/14 20:27:28 INF: [12396] [12896] [V-Ray] Console created, V-Ray 4.30.02 for x64 from Mar 25 2020, 01:39:32

2020/11/14 20:27:28 INF: [12396] [12896] [V-Ray] ============================================================

2020/11/14 20:27:28 INF: [12396] [12896] [V-Ray] Compiled with Microsoft Visual C++ compiler, version 19,12

2020/11/14 20:27:28 INF: [12396] [12896] [V-Ray] Host is 3ds Max, version 23

2020/11/14 20:27:28 INF: [12396] [12896] [V-Ray] V-Ray DLL version is 4.30.02

2020/11/14 20:27:29 INF: [15224] [19900] Autodesk 3ds Max Security Tools is active via configuration settings

2020/11/14 20:27:29 INF: [15224] [19900] ALC Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2021\applicationplugins\securitytools\contents\scripts\ALC_SecurityTool.ms)

2020/11/14 20:27:29 INF: [15224] [19900] ALC2 Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2021\applicationplugins\securitytools\contents\scripts\ALC2_SecurityTool.ms)

2020/11/14 20:27:29 INF: [15224] [19900] CRP Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2021\applicationplugins\securitytools\contents\scripts\CRP_SecurityTool.ms)

2020/11/14 20:27:29 INF: [15224] [19900] ADSL Security Tool 1.0 loaded. (c:\program files\autodesk\3ds max 2021\applicationplugins\securitytools\contents\scripts\ADSL_SecurityTool.ms)

2020/11/14 20:27:34 DBG: [15224] [19900] Starting network

2020/11/14 20:27:36 DBG: [15224] [19900] Calling NetRenderPreLoad

2020/11/14 20:27:36 DBG: [15224] [19900] in NetWorkerPreLoad. jobFile: ; jobname: C:\ProgramData\Thinkbox\Deadline10\workers\threadripper\jobsData\5fb014e3905ce01cb4115b8b\maxStartup\0\deadlineStartupMax2021.max

2020/11/14 20:27:36 DBG: [15224] [19900] in Init. jobFile: ; jobname: C:\ProgramData\Thinkbox\Deadline10\workers\threadripper\jobsData\5fb014e3905ce01cb4115b8b\maxStartup\0\deadlineStartupMax2021.max

2020/11/14 20:27:36 DBG: [15224] [19900] in Init. calling nrGetIface. jobToSend: C:\ProgramData\Thinkbox\Deadline10\workers\threadripper\jobsData\5fb014e3905ce01cb4115b8b\maxStartup\0\deadlineStartupMax2021.max

2020/11/14 20:27:36 DBG: [15224] [19900] in NetWorkerPreLoad. curJobname: C:\ProgramData\Thinkbox\Deadline10\workers\threadripper\jobsData\5fb014e3905ce01cb4115b8b\maxStartup\0\deadlineStartupMax2021.max; init: 0

2020/11/14 20:27:36 DBG: [15224] [19900] in NetWorkerPreLoad. calling PostInitMessageSystem()

2020/11/14 20:27:36 DBG: [15224] [19900] in NetWorkerPreLoad. srv_pid: 0

2020/11/14 20:27:36 DBG: [15224] [19900] leaving NetWorkerPreLoad. LoadLib()

2020/11/14 20:27:36 DBG: [15224] [19900] NetRenderPreLoad passed

2020/11/14 20:27:36 DBG: [15224] [19900] Graphics driver requested by the user : Nitrous

2020/11/14 20:27:36 DBG: [15224] [19900] Graphics driver actually created in the viewports : null driver

2020/11/14 20:27:36 DBG: [15224] [19900] Graphics driver requested by the user : Nitrous

2020/11/14 20:27:36 DBG: [15224] [19900] Graphics driver actually created in the viewports : null driver

2020/11/14 20:27:36 DBG: [15224] [19900] Graphics driver requested by the user : Nitrous

2020/11/14 20:27:36 DBG: [15224] [19900] Graphics driver actually created in the viewports : null driver

2020/11/14 20:27:42 INF: [15224] [19900] CORONA: Corona is up and running. Corona version: 6 (Hotfix 1), netrender mode: on, slave mode: off, quiet mode: on, Max gamma (display/input/output): 2.2000000476837158/2.2000000476837158/2.2000000476837158

2020/11/14 20:27:42 INF: [15224] [19900] SYSTEM: Production renderer is changed to Corona 6 (Hotfix 1). Previous messages are cleared.

2020/11/14 20:27:42 INF: [15224] [19900] Initializing Python version: 3.7.6

2020/11/14 20:27:44 DBG: [15224] [19900] Interface8::LoadFromFile(C:\ProgramData\Thinkbox\Deadline10\workers\threadripper\jobsData\5fb014e3905ce01cb4115b8b\maxStartup\0\deadlineStartupMax2021.max)

2020/11/14 20:27:44 INF: [15224] [19900] Starting to load file: C:\ProgramData\Thinkbox\Deadline10\workers\threadripper\jobsData\5fb014e3905ce01cb4115b8b\maxStartup\0\deadlineStartupMax2021.max

2020/11/14 20:27:45 DBG: [15224] [19900] WARNING: The Populate data is missing on your system.

2020/11/14 20:27:45 INF: [15224] [19900] Done loading file: C:\ProgramData\Thinkbox\Deadline10\workers\threadripper\jobsData\5fb014e3905ce01cb4115b8b\maxStartup\0\deadlineStartupMax2021.max

2020/11/14 20:27:45 INF: [15224] [19900] SYSTEM: Production renderer is changed to Arnold. Previous messages are cleared.

2020/11/14 20:27:45 DBG: [15224] [19900] Interface8::LoadFromFile(C:/ProgramData/Thinkbox/Deadline10/workers/threadripper/jobsData/5fb014e3905ce01cb4115b8b/manthos.max)

2020/11/14 20:27:45 INF: [15224] [19900] Starting to load file: C:/ProgramData/Thinkbox/Deadline10/workers/threadripper/jobsData/5fb014e3905ce01cb4115b8b/manthos.max

2020/11/14 20:27:45 WRN: [15224] [19900] Missing dll: mrmaterialattribs.gup - mental ray: material custom attribute

2020/11/14 20:27:45 WRN: [15224] [19900] Missing dll: mrmaterialattribs.gup - mental ray: Displacement Custom Attributes

2020/11/14 20:27:45 WRN: [15224] [19900] Missing dll: mrMaterialAttribs.gup - mental ray: Indirect Illumination custom attribute

2020/11/14 20:27:45 WRN: [15224] [19900] Missing dll: mrMaterialAttribs.gup - mental ray: light shader custom attribute

2020/11/14 20:27:45 ERR: [15224] [19900] Error loading file C:/ProgramData/Thinkbox/Deadline10/workers/threadripper/jobsData/5fb014e3905ce01cb4115b8b/manthos.max

at Deadline.Plugins.DeadlinePlugin.FailRender(String message) (Python.Runtime.PythonException)

File “C:\ProgramData\Thinkbox\Deadline10\workers\threadripper\plugins\5fb014e3905ce01cb4115b8b\3dsmax.py”, line 166, in StartJob

self.MyMaxController.StartMaxJob()

File “C:\ProgramData\Thinkbox\Deadline10\workers\threadripper\plugins\5fb014e3905ce01cb4115b8b\3dsmax.py”, line 1528, in StartMaxJob

self.LoadMaxFile()

File “C:\ProgramData\Thinkbox\Deadline10\workers\threadripper\plugins\5fb014e3905ce01cb4115b8b\3dsmax.py”, line 2238, in LoadMaxFile

self.Plugin.FailRender( “3dsmax: %s\n%s” % (response[7:], self.NetworkLogGet()) )

at Python.Runtime.Dispatcher.Dispatch(ArrayList args)

at __FranticX_GenericDelegate0Dispatcher.Invoke()

at Deadline.Plugins.DeadlinePlugin.StartJob()

at Deadline.Plugins.DeadlinePlugin.DoStartJob()

at Deadline.Plugins.PluginWrapper.StartJob(String& outMessage, AbortLevel& abortLevel)

at Deadline.Plugins.PluginWrapper.StartJob(String& outMessage, AbortLevel& abortLevel)

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Type

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RenderPluginException

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Stack Trace

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at Deadline.Plugins.SandboxedPlugin.d(DeadlineMessage brn, CancellationToken bro)

at Deadline.Plugins.SandboxedPlugin.StartJob(Job job, CancellationToken cancellationToken)

at Deadline.Slaves.SlaveRenderThread.c(TaskLogWriter aiw, CancellationToken aix)

It appears that there are several missing DLLs in the scene related to Mental Ray. If the option to ignore missing DLLs is set to False in the Job parameters (which is the default), then the scene will fail to load if any component is missing. This is to ensure you don’t get partially correct render results when a plugin is not installed. You must switch the option to True to ignore missing plugins.

To see if this is the actual issue, try this:

  • Double-click the job in the Monitor to open the Job Properties.
  • Select the “3dsmax Settings” section.
  • Switch the option “Ignore Missing DLL Files” to True.
  • Requeue the job and see if it renders.

If this solves the problem, you can avoid this in the future by switching this option in the actual submitter.

  • From the Deadline menu in 3ds Max, open the Submit Max To Deadline (SMTD) dialog.
  • Switch to the “Render” tab.
  • Expand the “3ds Max Startup” rollout.
  • Check the checkbox “Ignore Missing DLL Errors”.
    • This option is sticky between sessions by default, so any future new job submissions should remember the new state.
    • However, since the state of settings is being stored in the MAX scene files, loading a previously submitted scene might remember a previous value of False, and you will have to modify it to True before or after the submission.
    • It is possible to disable the loading of the scene value of this property to make the DLL option sticky for both new and old scenes, but that would go too deep into the features of SMTD - let me know if you want to learn more…

Thanks a lot for your immediate response, and also for solving my problem

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