Errors after 5.1 upgrade

Deadline
1

Hi,

I recently upgraded to 5.1 at our studio. Now about 1/2 of the render machines are erroring on renders.
I haven’t seen this type of error before and am not sure what to do about it.

[code]=======================================================
Error Message

3dsmax: Trapped SEH Exception in LoadFromFile(): Access Violation
Process: C:\Program Files\Autodesk\3ds Max 2011\3dsmax.exe
Module: C:\Program Files\Autodesk\3ds Max 2011\core.dll
Date Modified: 07/29/2010
Exception Code: C0000005
Read Address: FFFFFFFF
Instruction: 41 FF 91 30 03 00 00 81 4F 24 00 00 00 10 48 8B
Call Stack:
54A40000 C:\Program Files\Autodesk\3ds Max 2011\core.dll
+002F88BE Exception Offset
2012/01/19 10:03:23 INF: Loaded C:/Users/render/AppData/Local/Thinkbox/Deadline/slave/Rend012/jobsData/Toyota_SSG_Shot_01_V03.max
2012/01/19 10:03:23 WRN: Gamma Correction is Being Enabled

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<SNIP<<<<<<<<<<<<<<<<<<<<<<<<<

0: INFO: Using Process Tree: True
0: INFO: Hiding DOS Window: False
0: INFO: Creating New Console: False
0: INFO: Render Executable: “C:\Program Files\Autodesk\3ds Max 2011\3dsmax.exe”
0: INFO: Render Argument: -p “dl.ini” -q -s “C:\Users\render\AppData\Local\Thinkbox\Deadline\slave\Rend012\plugins\deadlineStartupMax2011.max”
0: INFO: Startup Directory: “C:\Program Files\Autodesk\3ds Max 2011”
0: INFO: Process Priority: BelowNormal
0: INFO: Process is now running
0: INFO: Waiting for connection from 3dsmax
0: INFO: Connected to 3dsmax plugin version Lightning 5.1.0.46114 Dec 13 2011 10:27:31 R
0: INFO: Scene file to render: “C:\Users\render\AppData\Local\Thinkbox\Deadline\slave\Rend012\jobsData\Toyota_SSG_Shot_01_V03.max”
0: INFO: Camera: “Camera_1”
0: INFO: Restarting renderer after each frame: 1
0: INFO: Showing frame buffer: 0
0: INFO: Overriding render output: “\squid\jobs\Toyota\Toyota_SSG\Shot_01\renders\3D\Toyota_SSG_V001\Toyota_SSG_V001…exr”
0: INFO: Overriding save file option: True
0: INFO: Frame number base: 0
0: INFO: Remove padding from output filename: 0
0: INFO: Ignore missing external file errors: 1
0: INFO: Ignore missing UVW errors: 1
0: INFO: Ignore missing XREF errors: 1
0: INFO: Ignore missing DLL errors: 1
0: INFO: Disabling Multipass: 0
0: INFO: Loading 3dsmax scene file

=======================================================
Error Type

FailRenderException

=======================================================
Error Stack Trace

at Deadline.Plugins.ScriptPlugin.FailRender(String message)
at CallSite.Target(Closure , CallSite , CodeContext , Object , Object )
at System.Dynamic.UpdateDelegates.UpdateAndExecute3[T0,T1,T2,TRet](CallSite site, T0 arg0, T1 arg1, T2 arg2)
at LoadMaxFile$11393(Closure , PythonFunction , Object )
at IronPython.Compiler.PythonCallTargets.OriginalCallTarget1(PythonFunction function, Object arg0)
at IronPython.Runtime.PythonFunction.FunctionCaller1.Call1(CallSite site, CodeContext context, Object func, T0 arg0) at CallSite.Target(Closure , CallSite , CodeContext , Object ) at System.Dynamic.UpdateDelegates.UpdateAndExecute2[T0,T1,TRet](CallSite site, T0 arg0, T1 arg1) at StartMaxJob$11392(Closure , PythonFunction , Object ) at IronPython.Compiler.PythonCallTargets.OriginalCallTarget1(PythonFunction function, Object arg0) at IronPython.Runtime.PythonFunction.FunctionCaller1.Call1(CallSite site, CodeContext context, Object func, T0 arg0)
at CallSite.Target(Closure , CallSite , CodeContext , Object )
at System.Dynamic.UpdateDelegates.UpdateAndExecute2[T0,T1,TRet](CallSite site, T0 arg0, T1 arg1)
at StartJob$11371(Closure , PythonFunction , Object )
at IronPython.Compiler.PythonCallTargets.OriginalCallTarget1(PythonFunction function, Object arg0)
at IronPython.Runtime.PythonFunction.FunctionCaller`1.Call1(CallSite site, CodeContext context, Object func, T0 arg0)
at CallSite.Target(Closure , CallSite , CodeContext , Object )
at IronPython.NewTypes.Deadline.Plugins.DeadlinePlugin_1$1.StartJob()
at Deadline.Plugins.ScriptPlugin.StartJob(Job job)[/code]

Any ideas?

Thanks,

Rhys.

2

Hi Rhys,

This error shows that Max is crashing when loading the scene file (likely due to corrupted memory). This error has come up before, so it’s not something specific to 5.1.

Were these scenes that worked with 5.0, or are these brand new scenes? Do the scenes that are crashing have things in common (ie: plugins, caches, etc)? Are you able to launch Max on the render nodes and load these scenes that crash?

Cheers,

  • Ryan
3

Thanks for the help.

I haven’t been able to solve it yet.

Some things I have found:

The frames render fine when set off manually on the machines.
They only crash when using slave mode.

Problem is, we don’t have enough max licenses to render the frames in workstation mode.

R

4

I took another look at the error log, and noticed that you have all the “Ignore Missing…” options enabled:

Maybe there is something the slaves are unable to load, but the error isn’t obvious because everything is being ignored. I would first try disabling the missing DLL option first and submit again. Assuming you get another error, please post and we’ll take a look. You can then disable all the “Missing …” options and submit again. Post that error as well.

Finally, can you try rendering with 3dsmaxcmd.exe on the slaves? If that also results in an error, then at least we know it’s not something specifically related to Deadline.

Cheers,

  • Ryan