Issues with 3ds Max 2010 on Server 2008

Deadline
1

We have a couple render servers running Windows Server 2008 x64, and I’m seeing an issue on them with Deadline rendering 3ds Max Design 2010 as a service. The job returns errors that “An unexpected exception has occurred in the network renderer and it is terminating.” The same job renders fine on the slave when running Deadline Slave as an application, and I’ve verified that the service is running with admin credentials. The Max log doesn’t provide any additional info. I’ve included the full slave log below.

Watching the processes on the slave, I see the render job start as the 3dsmax.exe process launches; but a couple seconds later, it shuts down, then restarts again. I thought it might be an issue with V-Ray and uninstalled it, but the problem persists.

Thanks for the help.

Eric

–
Error Message
An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
2009/07/09 10:02:57 ERR: An unexpected exception has occurred in the network renderer and it is terminating.
(Deadline.Plugins.ScriptPlugin+FailRenderException)

Slave Log
sages.*" by pressing “OK”
0: INFO: Handling popup windows with titles matching regex “.glu3D.” by pressing “OK”
0: INFO: Handling popup windows with titles matching regex “.glu3D Warning!.” by pressing “OK”
0: INFO: Handling popup windows with titles matching regex “.Bitmap Filter Error.” by pressing “OK”
0: INFO: Handling popup windows with titles matching regex “.Maxwell Plug-in Update Notification.” by pressing “Don’t notify me about this version automatically;Close”
0: INFO: Handling popup windows with titles matching regex “.RealFlow Plug-in Update Notification.” by pressing “Don’t notify me about this version automatically;Close”
0: INFO: Handling popup windows with titles matching regex “.Learning Movies.” by pressing “Show this dialog at startup;Close”
0: INFO: Handling popup windows with titles matching regex “.Obsolete File.” by pressing “Don’t display this message.;OK”
0: INFO: Stdout Handling Enabled: False
0: INFO: Popup Handling Enabled: True
0: INFO: Using Process Tree: True
0: INFO: Hiding DOS Window: False
0: INFO: Creating New Console: False
0: INFO: Render Executable: “C:\Program Files\Autodesk\3ds Max Design 2010\3dsmax.exe”
0: INFO: Render Argument: -p “dl.ini” -q -s “C:\Users\ek23\AppData\Local\Frantic Films\Deadline\slave\plugins\deadlineStartupMax2010.max”
0: INFO: Startup Directory: “C:\Program Files\Autodesk\3ds Max Design 2010”
0: INFO: Process Priority: BelowNormal
0: INFO: Process is now running
0: INFO: Waiting for connection from 3dsmax
0: WARNING: Monitored managed process 3dsmaxProcess is no longer running
Scheduler Thread - Render Thread 0 threw an error:
Scheduler Thread - An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
2009/07/09 10:02:57 ERR: An unexpected exception has occurred in the network renderer and it is terminating.

(Deadline.Plugins.ScriptPlugin+FailRenderException)

Error Type
RenderPluginException

Error Stack Trace
at Deadline.Plugins.ScriptPlugin.StartJob(Job job)
at Deadline.Plugins.Plugin.StartJob(Job job)
at Deadline.Slaves.SlaveRenderThread.RenderCurrentTask()

2

Hi Eric,

This error is occurring within 3dsmax. This is the last thing that 3dsmax writes to its log:

So it’s hard to say if this problem is specific to Deadline or not. Have you ever had success rendering with 3dsmax 2010 in service mode (ie: on different Windows operating systems)? Just trying to narrow down what the cause could be.

Cheers,

  • Ryan
3

Hey Ryan,

It looks like the issue is indeed with 3ds Max. Specifically, with 3dsmaxcmd, which doesn’t seem to launch properly in Server 2008. I’m talking with Autodesk support about it.

Cheers,

Eric