When our artists try to use Krakatoa they get an error that it is unable to obtain a license. Our license file has all our Thinkbox products rolled into one. Deadline and Frost are both working fine. When I check the log file on the license server I see the following message: 17:32:06 (frantic) UNSUPPORTED: “krakatoa-max” (PORT_AT_HOST_PLUS ) vaa2244@ZTURA049270 (License server system does not support this feature. (-18,327:10054 “”))
What do we need to do in order to get Krakatoa running? Thanks for your help.
Hi Jared,
With Krakatoa MX 2.0, we changed our license server vendor name from “frantic” to “thinkbox”. This means that the Krakatoa MX 2.0 license is not directly compatible with 1.6 and earlier versions.
To work around this, we provide a special build of Krakatoa 1.6.2 which is identical to 1.6.1, but compatible with the new license:
thinkboxsoftware.com/krakato … uilds-old/
The error message shows your Krakatoa is looking for the “frantic” vendor, but the license file does not serve that anymore (your 1.6 “frantic” license expired end of January). Your new permanent “krakatoa-max” license uses the “thinkbox” vendor (also used by Frost 1.2 and Deadline 5.1), so you should either update your Krakatoa to 1.6.2 (if you want to stay compatible during a project which was started with that version), or to Krakatoa MX 2.0.2 (which is awesome and much more powerful!) to solve your problem.
If this does not solve your issue, please let me know!
Cheers,
Bobo
Bobo,
We installed Krakatoa MX 2.0.2 and it seems to work. However we now get an error when Max is started. How do we correct this? Thanks again for all your help.
For whatever reason there is a plugin.ini entry missing for one of the support plugins Krakatoa requires.
Inside the plugin.ini file for 3ds Max, you can enter the path manually under the [Directories] category:
Helium=C:\Program Files (x86)\Thinkbox\Krakatoa\3dsMax2010\x64\HeliumThat fixed it, many thanks.