Network error or deadline bug?

cadpeople · December 2, 2011, 9:36am

On all of our old windows xp pro 64bit slaves I get the following error:

But all of our windows 7 pro 64 bit slaves there is no errors
The repository is running on a Windows Server 2008 R2 Enterprise (64 bit)
I haven’t been able to find difference is the server/network setup that should make a difference between xp vs. 7, so could it be deadline?

rrussell · December 2, 2011, 2:22pm

Do you get this error a lot (to the point where the slaves appear as Stalled in the Monitor), or are they more of a random occurrence? If it’s the latter, then it’s safe to ignore these errors.

All Deadline is doing is writing to a temp slave info file in the repository, in the same folder as the original. When it finishes writing the file, it copies it over the original. Nothing fancy, and this process is exactly the same on all versions of Windows, so that’s really odd that you would only see this on your XP machines.

Cheers,

Ryan

cadpeople · December 3, 2011, 2:28pm

The slaves don’t appear as stalled, but I don’t think it is random, or?

Info Thread - Using process affinity of 8 CPUs
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Checking repository integrity
---- December 03 2011 – 02:03 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Purging trash
---- December 03 2011 – 02:05 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:06 PM ----
Purging repository temp files
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:07 PM ----
Info Thread - Using process affinity of 8 CPUs
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:08 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:09 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:10 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:11 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:13 PM ----
Info Thread - Using process affinity of 8 CPUs
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:14 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Purging repository temp files
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:15 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:16 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:17 PM ----
Purging old job reports
Purging trash
---- December 03 2011 – 02:18 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Info Thread - Using process affinity of 8 CPUs
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:19 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:20 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:21 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:22 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:24 PM ----
Info Thread - Using process affinity of 8 CPUs
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:25 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:26 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:27 PM ----
Purging trash
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:28 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:29 PM ----
Info Thread - Using process affinity of 8 CPUs
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:30 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:31 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:32 PM ----
Cleaning up orphaned tasks
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:33 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:34 PM ----
Info Thread - Using process affinity of 8 CPUs
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:35 PM ----
Purging repository temp files
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:36 PM ----
Purging trash
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Purging old job auxiliary files
---- December 03 2011 – 02:37 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:38 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:39 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Info Thread - Using process affinity of 8 CPUs
---- December 03 2011 – 02:40 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:41 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:42 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:44 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:45 PM ----
Info Thread - Using process affinity of 8 CPUs
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:46 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:47 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:48 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:49 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Checking repository integrity
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:50 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Info Thread - Using process affinity of 8 CPUs
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:51 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:52 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:53 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:54 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:55 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:56 PM ----
Info Thread - Using process affinity of 8 CPUs
---- December 03 2011 – 02:57 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 02:58 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 02:59 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:00 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:01 PM ----
Info Thread - Using process affinity of 8 CPUs
Purging trash
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 03:02 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:03 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:04 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:05 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 03:06 PM ----
Info Thread - Using process affinity of 8 CPUs
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:07 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:08 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 03:09 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:10 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:11 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Info Thread - Using process affinity of 8 CPUs
Purging old statistics
Purging slave statistics that are older than Nov 03/11 15:11:46
Purging repository statistics that are older than Nov 03/11 15:11:46
---- December 03 2011 – 03:12 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 03:13 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:14 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 03:15 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 03 2011 – 03:17 PM ----
Info Thread - Using process affinity of 8 CPUs
Purging repository temp files
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:18 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:20 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:21 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:22 PM ----
Info Thread - Using process affinity of 8 CPUs
---- December 03 2011 – 03:23 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:24 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 03 2011 – 03:25 PM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Cleaning up orphaned tasks

rrussell · December 5, 2011, 2:13pm

Wow! It’s definitely happening more times than not. Pick one of your XP machines and close the Slave running on it. Then go to \your\repository\slaves[SLAVENAME] and delete all files except for [SLAVENAME].slaveSettings. Then restart the Slave application on that machine. It should recreate its slaveInfo file, but I’m curious to see if it starts printing out that error immediately afterwards.

cadpeople · December 6, 2011, 8:23am

Stopped the slave, then delete the “Slavename.slaveInfo” file, and started the slave again.
I could see that there is created a file in the folder, but the .info file is not updated/overwritten regular.

The file was updated at time 09.16 and again at 9.21, which fits with the info from the slave.
All the security settings and sharing options should be ok, any more good ideas?

Info Thread - Using process affinity of 8 CPUs
Checking repository integrity
---- December 06 2011 – 09:15 AM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 06 2011 – 09:17 AM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 06 2011 – 09:18 AM ----
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
---- December 06 2011 – 09:19 AM ----
Info Thread - Using process affinity of 8 CPUs
Slave - Exception: Failed to update slaveInfo: The process cannot access the file because it is being used by another process.
Slave - No slave update error notification address specified in Repository Options - cannot send notification
---- December 06 2011 – 09:20 AM ----
Purging obsolete slaves
Slave - Exception: Failed to update slaveInfo: The network path was not found.
Slave - No slave update error notification address specified in Repository Options - cannot send notification

rrussell · December 6, 2011, 1:25pm

That’s good that at least a few get through, and as long as your slaves aren’t showing up as stalled, it’s nothing major to worry about.

However, it would be nice to figure out why the slaves are having this problem. Which version of Deadline are you using?

cadpeople · December 7, 2011, 2:37pm

We are running

It turned out that it was the antivirus program “CA Total Defense” on the server that was the problem, strange
We have now turned it off, and everything is good, no more errors

Nick_Weeden · December 20, 2011, 5:01pm

We’re getting this exact same issue, although I’m not sure if it’s on all our XP Slaves. The ones that error aren’t stalling but we’re not getting any Task/render/startup times for completed tasks which is a bit frustrating. Any suggestions on what might cause this? This has only been an issue since we upgraded to 5.1

Nick

rrussell · December 20, 2011, 6:24pm

Hey Nick,

Do you have any antivirus software running on your repository server? Just wondering if you’re hitting the same issue that cadpeople did.

Cheers,

Ryan

Nick_Weeden · January 11, 2012, 9:21am

Hi Ryan,

We don’t have virus software installed on the repository server. But I am looking into a separate issue with the server not releasing file handles so I don’t know if that’s going to be causing the problem.

Nick

rrussell · January 12, 2012, 1:15pm

That could definitely be the cause of the problem. The “The process cannot access the file because it is being used by another process.” error would be caused if the file is locked because the handle isn’t released.

Cheers,

Ryan