No Response from Sales

Deadline
1

Sorry folks. I know this thread should really be in off topic but it seems that we don't have other choice to get attention from the sales department!!!

We were trying to get an updated quote for 50-node license on Jan. 21st as the original one was in last October, we sent e-mails to the sales department, no one responded. We called Frantic Films in mid February, and left a message, again no response.  We called twice last week, Wednesday and Thursday, still no response. 

Again on last Friday, we talked to the secretary and she said that the sales guy was out. We had requested for another sales person and she informed us that xxx is the person we would need to talk to when it came to Deadline.

Today we called again, and the phone just rang, rang, rang, no one was response. Sent e-mails, no response.

I know for sure the tech support here is pretty quick and helpful, but we just don't understand why it has been so difficult to get a person to deal with the purchasing. At lease someone should response with e-mail or something.

Ryan, please please help us with this issue. Thanks.

Gavin Chen

gavinc(AT)aareas.com 

2

Hi Gavin,



I sincerely apologize for this inconvenience. I’ll talk to someone from

the sales department as soon as they get in and see what we can do to

get this ball rolling ASAP.



In the meantime, if you want to email deadline-support (at) franticfilms

(dot) com with the following info, we should be able to get you a

temporary license that you can use until the sales process goes through.

  1. Your current license
  2. The number of additional licenses you plan on purchasing



    Thanks, and again, I apologize for this inconvenience.
3

Hi Gavin,



I talked with the sales department, and after checking their records,

they had no record (emails, voice mails, etc) of your company recently

contacting them prior to yesterday. They have confirmed though that they

did receive a voice mail yesterday from one of your associates, and that

the process is now underway.



In the future, if you need to contact our sales department, the contact

information can be found here:

http://www.franticfilms.com/software/products/deadline/contact/



Cheers,