Hi all,
Set up a new deadline server and moved everything over to it, from the old machine.
Everything else is fine, set up almost identically.
But notifications after job have completed/failed etc are not popping up on any users machine.
We have never used the email notifications.
Launcher running on all of these machines, ports open on all for deadline.
Machine names are correct for all users, notifications turned on.
Any ideas what im doing wrong?
Thanks,
Liam.
Hello!
Can you check if the launcher is configured to run as a service? As the pop-up notification won’t work in the service context.
The issue with notification pop-ups could be caused by blocked network communication. Either the lookup of the user’s machine name (DNS), or things like a firewall blocking communication.
Confirm the user’s workstation host name is accurate
Confirm the user’s workstation is pingable (confirms DNS and networking are alright)
If telnet is installed try connecting to an affected user’s workstation with telnet <ip address> 17000. Alternatively, in PowerShell use Test-NetConnection -ComputerName <ip address> -Port 17000.
The Launcher log to see if the message was received (unlikely)
The application log (likely Worker) to see if and where the message may have gone.
If the above didn’t help, we would need to investigate the launcher and the Monitor logs
You can also open a support ticket with us here with the logs attached, if it has some sensitive data.