Remote Control not working from remote location

Hello,
We currently have a new test installation of Deadline which can be summarized as follows:

  • Machine 1 - Worker & Render nodes.
  • Machine 2 - Repo/DB, Pulse & RCS.

The 2 machines are on the same subnet. From the Monitor app running on Machine 2 , i have full remote control over Machine 1 through an RCS or direct connection.
However, when accessing the Monitor app from a remote location through an RCS connection, the remote control commands are all failing with the following message:

“A connection attempt failed because the connected party did not properly respond after a period of time,or established connection because connected host failed to respond.”

FYI, i can submit jobs from the remote location through the Monitor app and they are successfully rendered. I have also configured the local router to forward port 4433 to Machine 2.

I await your feedback.

Thxs in advance,

Sanjay