Render farm Max 2012 submission issues

anon31579498 · May 18, 2011, 6:04pm

We are in the final stages of upgrading our render farm to Max2012 and Deadline 5.0. We are getting the following errors when we try to submit a job:
failed to find the file [regionManipulator.ms] in deadline repository. (error code: 1040)
failed to find the file [TileManipulator.ms] in deadline repository. (error code: 1042)
failed to find the file [submitMaxToDeadline_functions.ms] in deadline repository. (error code: 1004)
– runtime error: FileStream cannon creat: C\program Files\Thinkbox\deadline\bin\temp_TempDate.txt
– runtime error: FileStream cannon creat: C\program Files\Thinkbox\deadline\bin\logs\submitmaxtodeadline

We have checked the installed repository and it looks good. We have also made sure the permissions are set correctly on the repository folder. Any advice would be appreciated, thanks.

Jared

Bobo · May 18, 2011, 6:32pm

Hi Jared,

Out of curiosity, have you applied the Max 2012 Hot Fix before running with Deadline 5? There were some severe bugs in the original Max 2012 (specifically MAXScript) that made it impossible to support until the Hot Fix release last week…

Looking at the code, the error messages you are seeing would indicate that the script file was actually not found in the Repository. There is a more general error message worded “Failed To Load the file…” which would appear if an actual error happened within a try()catch() block expression. So it sounds like the Network path was not resolved correctly, but I could be wrong. If you ARE running Max 2012 with Hot Fix applied, I would like to help you debug the issue if you have time. This might require minor tweaks to the Deadline-SubmitMaxToDeadline.mcr script in order to print out the results of the Network Path resolution function to make sure SMTD is actually looking in the right folders.

Also, can you tell me what Operating System you are running?

anon31579498 · May 18, 2011, 7:04pm

We do not have the hot fix installed. The OS is win 7 on the slaves and Win Server 2008 for the repository. I think we will start there and see if that resolves the issue. Thanks for your quick response.

anon22484953 · May 30, 2011, 3:24am

the same question,can anybody solve this problem??? please…max2009,the same error…on win7 64bit…deadline4.1
help…

rrussell · May 30, 2011, 3:12pm

Hmm, the file locking issue should only affect Max 2012, so this must be a different issue…

Can you open a command prompt on your machine and run this command:

deadlinecommand.exe -getrepositoryroot

If you get an error that deadlinecommand.exe isn’t recognized, try reinstalling the Deadline Client software. If it prints out nothing, then use the Deadline Launcher to choose the shared path to your Deadline Repository root. If all of this is already set up properly, let us know and we’ll go from there.

Cheers,

Ryan

anon22484953 · May 31, 2011, 3:43am

rrussell:

Hmm, the file locking issue should only affect Max 2012, so this must be a different issue…

Can you open a command prompt on your machine and run this command:
deadlinecommand.exe -getrepositoryroot
If you get an error that deadlinecommand.exe isn’t recognized, try reinstalling the Deadline Client software. If it prints out nothing, then use the Deadline Launcher to choose the shared path to your Deadline Repository root. If all of this is already set up properly, let us know and we’ll go from there.

Cheers,

Ryan

thanks for help, but we have tried this script and he returned the result below, still error…maybe it’s the problem of win7 ?

anon22484953 · May 31, 2011, 3:48am

still error when we run the submission script in max

Bobo · May 31, 2011, 5:53am

I looked through the source code of the script and what you should be trying to run from the command line to check what is going on is:

deadlinecommand.exe -GetCurrentUserHomeDirectory

It appears that the result of this call on your machine is empty string “” and this produces an incomplete path “temp_tempDate.txt” which of course cannot be created because it does not exist relatively to the current directory.

Please run the above and tell us whether it returns a valid path or not.
On my Win7 machine, I get

C:\Users\Borislav>deadlinecommand.exe -GetCurrentUserHomeDirectory C:\Users\Borislav\AppData\Local\Thinkbox\Deadline

anon22484953 · May 31, 2011, 6:51am

On my Win7 , I get

We work in the Active Directory ,All PC have the same problems

help~~plsease~~

Bobo · May 31, 2011, 7:33am

Don’t worry, we are all trying to help

Can you please copy the following code into a New MAXScript editor tab and press Ctrl+E to Evaluate?

[code] (
local result = -2

	local submitOutputFile = sysInfo.tempdir + "submitOutput.txt"
	local submitExitCodeFile = sysInfo.tempdir + "submitExitCode.txt"
	
	deleteFile submitOutputFile
	deleteFile submitExitCodeFile
			
	local commandArguments = "-outputfiles \"" + submitOutputFile + "\" \"" + submitExitCodeFile + "\" -GetCurrentUserHomeDirectory"
	ShellLaunch "deadlinecommandbg.exe" commandArguments
			
	local startTimeStamp = timestamp()
	local ready = false
	while not ready do
	(
		sleep 0.15
		if doesFileExist submitExitCodeFile do
		(
			local theFile = openFile submitExitCodeFile
			try(result = readValue theFile)catch(result = -2)
			try(close theFile)catch()
			ready = true
		)	
		if timestamp() - startTimeStamp > 10000 then 
		(
			result = -3
			ready = true
		)	
	)
	format "Result = %\n" result
	if( result == 0 ) then
	(
		local resultFile = OpenFile submitOutputFile
		local resultMsg = ""
		if (resultFile != undefined) do
		(
			try(resultMsg = readLine resultFile)catch()
			try(close resultFile)catch()
		)
		
		resultMsg + "\\"
	)
)[/code]

Then please post the content of the MAXScript Listener.

anon22484953 · May 31, 2011, 7:53am

we run your script ,and got this result:

Result = -3
undefined
OK

and then we change this line "if timestamp() - startTimeStamp > 10000 then " to "if timestamp() - startTimeStamp > 1000000 then ",and got this :

Result = 0
"C:\Users\fx03\AppData\Local\Prime Focus\Deadline"
OK

by the way, when the error occured, we find this in max script Listener

Resolving Network Path: 10367ms
SMTD_AutoLoadSuccessful = true
Loading RegionManipulator.ms: 74ms
Loading TileManipulator.ms: 7ms
Loading SubmitMaxToDeadline_Functions.ms: 6ms
Loading SubmitMaxToDeadline.ms: 5ms
Loading SubmitMaxToDeadline_SanityCheck_General.ms: 6ms
Loading SubmitMaxToDeadline_SanityCheck_Private.ms: 7ms
Loading SubmitMaxToDeadline_SanityCheck.ms: 5ms
Total SMTD Launcher Time: 10486ms
– Error occurred in SMTD_JobScheduling.open(); filename: C:\Users\fx03\AppData\Local\Autodesk\3dsmax\2009 - 64bit\enu\scripts\SubmitMaxToDeadline.ms; position: 53811
– Frame:
– theFS: #()
– theIndex: 1
– theFile: undefined
– theDate: undefined
– tempFile: “temp_TempDate.txt”

MAXScript Rollout Handler Exception: – Runtime error: FileStream cannot create: temp_TempDate.txt <<

rrussell · May 31, 2011, 1:59pm

When you ran the “deadlinecommand.exe -getrepositoryroot” and “deadlinecommand.exe -GetCurrentUserHomeDirectory” commands, how long did they take to run? They should only take 1-2 seconds each, so if they are taking significantly longer than that, that could explain the problem.

A few people have run into this “slowness” problem in the past, and each time the solution was to ensure that their Windows installation was fully updated.

Cheers,

Ryan

anon22484953 · June 1, 2011, 1:39am

thank you for help… i’ll try it, and wish we can solve this … god bless me…

anon22484953 · June 1, 2011, 8:38am

Max Still have questions !

There any other way?

help

rrussell · June 1, 2011, 8:00pm

Just to confirm, was running “deadlinecommand.exe -getrepositoryroot” and “deadlinecommand.exe -GetCurrentUserHomeDirectory” pretty fast, or did they take more than 10 seconds each to finish? I just want to confirm if that’s the problem or not before thinking of other things to try.

Thanks!

Ryan

anon22484953 · June 2, 2011, 3:18am

We run “deadlinecommand.exe -getrepositoryroot” and "deadlinecommand.exe -GetCurrentUserHomeDirectory"Response time More than ten seconds.
What is the problem or have a solution?

thanks

rrussell · June 2, 2011, 3:23pm

Thanks for confirming. Now we know what to focus on.

So your Windows 7 installation has all Windows updates applied, correct? If so, the only other thing I can think of is to try running the .NET 2.0 SP2 installer:
microsoft.com/downloads/en/d … laylang=en

Cheers,

Ryan

anon22484953 · June 3, 2011, 6:51am

thanks!
I’ll try that

anon22484953 · June 7, 2011, 6:36am

I used the above method,Still not!

There are other methods?

I’m going to give up!

Please!

rrussell · June 7, 2011, 2:28pm

I really can’t think of what else to try. This issue has always been solved in the past by either upgrading .NET 2.0 or by applying all windows updates. Since you’ve tried both of those without any success, I’m not sure what else to do.

I guess we could start by gathering more info. Does this problem occur on all of your machines, or is it just one or two? I’m asking because if you have a “working” machine, perhaps you can use that to re-image the machine you’re having problems with. Sometimes that’s easier than trying to figure out what the actual problem is.

Cheers,

Ryan