Since we upgraded to v5.1.0.46697, our versions do not get passed on to shotgun anymore.
We can still connect, choose the tasks, etc…but after the job has finished they don´t show up in SG like they used to.
Any ideas?
Timor
P.S.: Also our draft jobs don´t get uploaded anymore. This is not new, we have this problem since a couple of weeks…
Could you guys please look into this…it fucks up our entire pipeline…
Thanks!
I’m looking into this now. I haven’t been able to replicate it so far, but I’ll keep poking around. What submitters are you using to create new SG versions? I assume they’re all broken (it sounds like that’s the case)?
Cheers,
I still can’t reproduce this on our end – everything seems to be working for me (version creation on submission, creation on completion, updating versions, Draft/thumbnail uploads).
Could you zip up a copy of a job file (from the job’s repo directory) that had a Shotgun task tied to it, but didn’t create a version? Uploading a zipped copy of your events/Shotgun/Shotgun.dlinit file from your repo would be useful too (you might want to strip out the connection info first, though, for security reasons).
Another thing that might be useful to check are the logs the Shotgun Event plugin creates. These should be part of the log reports of any Job tied to Shotgun, and should be listed as separate entries from the Shotgun plugin. If there are no entries from the Shotgun plugin in the Log Reports, that likely means the code isn’t getting run for some reason; normally, this would be because the Event Plugin is disabled, but the SG browser should be yelling at you if that’s the case.
Do you guys have any custom scripts that use the ExtraInfo fields of the jobs? Either the regular one, or the KeyValuePairs ones? I’m asking because if there’s any overlap it might make things weird… For example, if a custom script is creating a KeyValuePair with a key named “Mode”, it would completely cripple the SG event plugin.
It’s weird that this has stopped working for you guys all of a sudden; we haven’t changed anything significant about the SG integration since December. The only thing I’ve changed since then is allowing people to tie stuff to disabled SG users, which should only really impact the initial choosing of the user. Short of the event plugin settings getting wiped by the upgrade (which doesn’t sound like it happened, since it seems to be connecting fine), I’m not sure what upgrading Deadline would have changed. Did you guys make any changes to Shotgun itself around the same time that could’ve impacted this?
Cheers,