Hey we are getting a weird error when launching slaves. It says “The desired vendor daemon is down”. Not sure what happened, but we started getting this error shortly after a server restart. The server and repository are definitely running and can be accessed through windows explorer.
Any ideas what could be going wrong? Im not really sure what a daemon is…
thanks
-scott
Hi Scott,
This sounds like a licensing error. Did your license server go offline too? If so, it might be the case where you just have to start the license server again. If the license server is running, can you send us a screen shot of the error you’re seeing?
For more information about licensing (including troubleshooting), check out our online manual:
software.primefocusworld.com/sof … ensing.php
Cheers,
afer a lot of tinkering yesterday i found this log
Our IT guy was messing with the switch just before the issue came up, and someone suggested the mac address could have changed… Does this line confirm that?
16:28:56 (frantic) SERVER line says 00151745eef8, hostid is 001b21558b0a
I tried pasting the new address over the old one in the license file but that did not work.
The license server is also on.
That explains the problem. Our license files are locked to a specific MAC address, so if that changes, a new license file needs to be generated. Please contact our sales department via email to request a new license, and include the new license server info (host name and MAC address) so that we can update our records before sending you the new license.
The email address for sales can be found here:
software.primefocusworld.com/sof … e/contact/
Cheers,
Thanks for the help, Ive got one more question for you. We have a temporary license for now, and for some reason the render farm slaves are able to see the license files fine, but the work stations give this error when launching the slaves.
Based on the error message, the workstations are unable to connect to the license server application running on CEREBRO.
Double check the license configuration on the workstations. Press the Set License button, and make sure you have the Specify License Sever option enabled. Then make sure you’ve specified “@CEREBRO” for the license server (see attached image for an example). If this is correct, and still doesn’t work, try substituting the machine’s IP address for the host name. For example, "@192.168.0.10". If this still doesn’t work, check to make sure that there is no firewall or antivirus software running on your license server machine that would prevent your workstations from communicating with it.
If none of the above helps, then we suggest checking out our troubleshooting section:
software.primefocusworld.com/sof … leshooting
Hope this helps!
We restarted the server and it sorted itself out. Thanks for all the help rrussell!