Sophos and Deadline last week

Deadline
1

Hi ,

Has anyone else been having issues with deadline slaves stalling within an hour of starting since Friday last week? Sophos had a cock up with their virus def’s and I think it might have screwed up Deadline somehow. Same on all OS machines, stalls, and does not respond, without going locally and killing the process.

Re-installing the repository now, but dont hold out much hope! Will have to start re-installing the slaves next.

Thanks,
Mark

2

Hey Mark,

If the reinstall doesn’t work, can you send us a log from a few different slaves after it hangs like this? You can find the log folder from the Slave application by selecting Help -> Explore Log Folder, or you can do the same from the Launcher’s right-click menu. I’m curious to see if the slaves get stuck in the same place, or if there is a common error message printed at some point before they hang.

Cheers,

  • Ryan
3

Thanks, I shall get a couple together. But which of the log files will you like? There are a few, mainly just saying performing remote admin check.

There is the launcher, monitor, slave .log files.

And shall I send them to your email, not over here?

I have reinstalled two slaves and so far no crashed! That might be the fix.

Thanks,
Mark

4

We would just need the slave log from the session where the slave hung.

You can either upload the log here as an attachment, or email them to support@thinkboxsoftware.com.

Fingers crossed! :slight_smile:

5

Ok, Ill try re-installing some now, and see first thing tomorrow if they have made it through the night, then send the latest logs.

It’s a shame I cant install 6.0 now, as I’m sure it will be realised soon, and then Ill have to install them all again!! Any dates yet?

Mark

6

I dont think the re-install has worked on the xp machines. Stupid Sophos!!

The windows crash error for the slave, said somwthing about Kernal32.dll being the cause.

The windows 7 machines are up for over an hour now ok, so maybe Sophos has done something to windows xp. I’m surprised none of your other deadline users use Sophos, its a widely used one.

7

… And as I press submit, the win 7 machine crashes too!!

I’m taking this off the forums, Ill send you the two logs from that machine right now, as well as the windows 7 crash report, its the Kernalbase.dll that has failed.

Mark

8

Thanks for the log! Go to \your\repository\temp and try manually removing everything in that folder. We have seen cases where the temporary time check files we create in this folder aren’t cleaned up, and eventually the folder fills up with files to the point where it crashes the slaves when they try to purge them.

We have taking steps in the 5.2 beta release we uploaded last week to try and make the cleanup process more robust. If you have access to the Deadline beta boards, you can upgrade and see if the problem occurs again over time.

Cheers,

  • Ryan
9

Yes 184,500 temp files! Trying to delete them now, but taking a while!!

Fingers crossed this works, and yes, love to be on the beta, who shall I email?

M

10

That definitely sounds like the problem I was thinking of, so deleting those files should fix things.

You can email deadline-sales@thinkboxsoftware.com to join the beta.

Cheers,

  • Ryan