I am getting the following error and cannot figure out why it isn’t working. UBL, using the same machine config, was working prior. We only did a simple update of the repository and clients to the latest version. This is from the log of a local render node. We have credit in the account and the license forwarder is showing as online within the monitor.
2018-11-26 15:19:16: Licensing Error: Not enough credit for deadline-redshift
2018-11-26 15:19:16: [1,7de,9,0[75000001,7,300101b5]] General data transfer failure. Couldn’t connect to server , Not enough credit for deadline-redshift,
2018-11-26 15:19:16: Could not checkout UBL credits for limit "redshift ubl render".
"General data transfer failure. Couldn’t connect to server " is the real error here. The others are complaining that the virtual “bucket” it tried to fill is now empty.
I dug into the error in our ticket system and historically, it’s been an upstream problem. I’ll raise this internally here and see what’s happening. Can you call us at +1-866-419-0283 ext 2 and we’ll try and figure this out?
These are the steps I do to troubleshoot third party UBL
#1 - Are the UBL Settings for the Repository setup, Tools > Configure Repository Options > Usage Based Licensing? Web Forwarding should be disabled by default, only enable if you are specifically trying to use the Web Forwarding functionality.
