Updated workstations to Windows 10 with latest Deadline, getting render errors

Hey all,

Been having some issues, any help would be greatly appreciated.

So we have 11 workstations that are primarily using Redshift and Deadline 10.0.18.1 with Windows 7. Everything is working fine with this configuration.

We’ve taken 2 of these 11 workstations and have updated them to Windows 10 with Deadline 10.1.1.3. On these two workstations, we have set up a new Deadline repository with this newer version of Deadline. We have run some Maya/Redshift submissions to Deadline on these two stations and, although the tasks do complete, there are many render errors. The same scene submitted on the workstations that have Windows 7 and Deadline 10.0.18.1 don’t have this issue.

Just wondering if anyone has encountered a similar issue or if anyone can point me closer to resolving this issue.

If anyone needs more information just let me know and I’ll try to oblige.

Thanks,

MC

I’m posting a log:

=======================================================
Error

Rendering was internally aborted
at Deadline.Plugins.PluginWrapper.RenderTasks(String taskId, Int32 startFrame, Int32 endFrame, String& outMessage, AbortLevel& abortLevel)

=======================================================
Type

RenderPluginException

=======================================================
Stack Trace

at Deadline.Plugins.SandboxedPlugin.d(DeadlineMessage bbf)
at Deadline.Plugins.SandboxedPlugin.RenderTask(String taskId, Int32 startFrame, Int32 endFrame)
at Deadline.Slaves.SlaveRenderThread.c(TaskLogWriter aer)

=======================================================
Log

2019-11-11 17:40:17: 0: Loading Job’s Plugin timeout is Disabled
2019-11-11 17:40:20: 0: Executing plugin command of type ‘Sync Files for Job’
2019-11-11 17:40:20: 0: All job files are already synchronized
2019-11-11 17:40:20: 0: Plugin MayaCmd was already synchronized.
2019-11-11 17:40:20: 0: Done executing plugin command of type ‘Sync Files for Job’
2019-11-11 17:40:20: 0: Executing plugin command of type ‘Initialize Plugin’
2019-11-11 17:40:20: 0: INFO: Executing plugin script ‘C:\Users\fellow\AppData\Local\Thinkbox\Deadline10\slave\W008\plugins\5dca0b320f76dc322c554aa0\MayaCmd.py’
2019-11-11 17:40:21: 0: INFO: About: Maya Cmd Plugin for Deadline
2019-11-11 17:40:21: 0: INFO: Render Job As User disabled, running as current user ‘fellow’
2019-11-11 17:40:21: 0: INFO: The job’s environment will be merged with the current environment before rendering
2019-11-11 17:40:21: 0: Done executing plugin command of type ‘Initialize Plugin’
2019-11-11 17:40:21: 0: Start Job timeout is disabled.
2019-11-11 17:40:21: 0: Task timeout is disabled.
2019-11-11 17:40:21: 0: Loaded job: maya2019_redshift_deadline_v02 - persp (5dca0b320f76dc322c554aa0)
2019-11-11 17:40:21: 0: Executing plugin command of type ‘Start Job’
2019-11-11 17:40:21: 0: DEBUG: S3BackedCache Client is not installed.
2019-11-11 17:40:21: 0: INFO: Executing global asset transfer preload script ‘C:\Users\fellow\AppData\Local\Thinkbox\Deadline10\slave\W008\plugins\5dca0b320f76dc322c554aa0\GlobalAssetTransferPreLoad.py’
2019-11-11 17:40:21: 0: INFO: Looking for AWS Portal File Transfer…
2019-11-11 17:40:21: 0: INFO: Looking for File Transfer controller in C:/Program Files/Thinkbox/S3BackedCache/bin/task.py…
2019-11-11 17:40:21: 0: INFO: Could not find AWS Portal File Transfer.
2019-11-11 17:40:21: 0: INFO: AWS Portal File Transfer is not installed on the system.
2019-11-11 17:40:21: 0: Done executing plugin command of type ‘Start Job’
2019-11-11 17:40:21: 0: Plugin rendering frame(s): 6
2019-11-11 17:40:21: 0: Executing plugin command of type ‘Render Task’
2019-11-11 17:40:21: 0: INFO: Setting MAYA_DEBUG_ENABLE_CRASH_REPORTING environment variable to 0 for this session
2019-11-11 17:40:21: 0: INFO: Setting MAYA_DISABLE_CIP (ADSK Customer Involvement Program) environment variable to 1 for this session
2019-11-11 17:40:21: 0: INFO: Setting MAYA_DISABLE_CER (ADSK Customer Error Reporting) environment variable to 1 for this session
2019-11-11 17:40:21: 0: INFO: Setting MAYA_DISABLE_CLIC_IPM (ADSK In Product Messaging) environment variable to 1 for this session
2019-11-11 17:40:21: 0: INFO: Setting MAYA_OPENCL_IGNORE_DRIVER_VERSION environment variable to 1 for this session
2019-11-11 17:40:21: 0: INFO: Setting MAYA_VP2_DEVICE_OVERRIDE environment variable to VirtualDeviceDx11 for this session
2019-11-11 17:40:21: 0: INFO: Setting MAYA_RENDER_SETUP_INCLUDE_ALL_LIGHTS environment variable to 1 for this session
2019-11-11 17:40:21: 0: INFO: Setting REDSHIFT_FORCEQUITONINTERNALERROR environment variable to 1 for this session
2019-11-11 17:40:21: 0: INFO: Setting MAYA_ENABLE_LEGACY_RENDER_LAYERS environment variable to 0 for this session
2019-11-11 17:40:21: 0: INFO: Rendering with Maya version 2019.0
2019-11-11 17:40:21: 0: INFO: Enforcing 64 bit build of Maya
2019-11-11 17:40:21: 0: INFO: Setting PYTHONHOME environment variable to C:\Program Files\Autodesk\Maya2019\Python for this session
2019-11-11 17:40:21: 0: INFO: Performing path mapping on ma scene file
2019-11-11 17:40:21: 0: INFO: Stdout Redirection Enabled: True
2019-11-11 17:40:21: 0: INFO: Stdout Handling Enabled: True
2019-11-11 17:40:21: 0: INFO: Popup Handling Enabled: True
2019-11-11 17:40:21: 0: INFO: QT Popup Handling Enabled: False
2019-11-11 17:40:21: 0: INFO: WindowsForms10.Window.8.app.* Popup Handling Enabled: False
2019-11-11 17:40:21: 0: INFO: Using Process Tree: True
2019-11-11 17:40:21: 0: INFO: Hiding DOS Window: True
2019-11-11 17:40:21: 0: INFO: Creating New Console: False
2019-11-11 17:40:21: 0: INFO: Running as user: fellow
2019-11-11 17:40:21: 0: INFO: Rendering with Maya version 2019.0
2019-11-11 17:40:21: 0: INFO: Enforcing 64 bit build of Maya
2019-11-11 17:40:21: 0: INFO: Executable: “C:\Program Files\Autodesk\Maya2019\bin\Render.exe”
2019-11-11 17:40:21: 0: INFO: Rendering to network drive
2019-11-11 17:40:21: 0: INFO: Rendering with Redshift.
2019-11-11 17:40:21: 0: INFO: Argument: -r redshift -x 960 -y 540 -s 6 -e 6 -b 1 -rd “X:/projects/_pitch/2019/Callaway_Mavrik/mc/MAYA/lgt_animatedTubes/images/lgt_deadlineRedshift_test_v02” -im “test” -cam “persp” -proj “X:/projects/_pitch/2019/Callaway_Mavrik/mc/MAYA/lgt_animatedTubes/scenes” “C:\Users\fellow\AppData\Local\Thinkbox\Deadline10\slave\W008\jobsData\5dca0b320f76dc322c554aa0\thread0_tempnYV7D0\test.ma”
2019-11-11 17:40:21: 0: INFO: Full Command: “C:\Program Files\Autodesk\Maya2019\bin\Render.exe” -r redshift -x 960 -y 540 -s 6 -e 6 -b 1 -rd “X:/projects/_pitch/2019/Callaway_Mavrik/mc/MAYA/lgt_animatedTubes/images/lgt_deadlineRedshift_test_v02” -im “test” -cam “persp” -proj “X:/projects/_pitch/2019/Callaway_Mavrik/mc/MAYA/lgt_animatedTubes/scenes” “C:\Users\fellow\AppData\Local\Thinkbox\Deadline10\slave\W008\jobsData\5dca0b320f76dc322c554aa0\thread0_tempnYV7D0\test.ma”
2019-11-11 17:40:21: 0: INFO: Startup Directory: “C:\Program Files\Autodesk\Maya2019\bin”
2019-11-11 17:40:21: 0: INFO: Process Priority: BelowNormal
2019-11-11 17:40:21: 0: INFO: Process Affinity: default
2019-11-11 17:40:21: 0: INFO: Process is now running
2019-11-11 17:40:21: 0: STDOUT: Starting “C:\Program Files\Autodesk\Maya2019\bin\mayabatch.exe”
2019-11-11 17:40:30: 0: STDOUT: Initialized VP2.0 renderer {
2019-11-11 17:40:30: 0: STDOUT: Version : 2016.11.54.12. Feature Level 5.
2019-11-11 17:40:30: 0: STDOUT: Adapter : NVIDIA GeForce GTX TITAN Black
2019-11-11 17:40:30: 0: STDOUT: Vendor ID: 4318. Device ID : 4108
2019-11-11 17:40:30: 0: STDOUT: Driver : C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_93eff437a314841a\nvldumdx.dll,C:\Windows\System32\DriverStore:26.21.14.4112.
2019-11-11 17:40:30: 0: STDOUT: API : DirectX V.11.
2019-11-11 17:40:30: 0: STDOUT: Max texture size : 16384 * 16384.
2019-11-11 17:40:30: 0: STDOUT: Max tex coords : 32
2019-11-11 17:40:30: 0: STDOUT: Shader versions supported (Vertex: 5, Geometry: 5, Pixel 5).
2019-11-11 17:40:30: 0: STDOUT: Active stereo support available : 0
2019-11-11 17:40:30: 0: STDOUT: GPU Memory Limit : 6144 MB.
2019-11-11 17:40:30: 0: STDOUT: CPU Memory Limit: 54444.2 MB.
2019-11-11 17:40:30: 0: STDOUT: }
2019-11-11 17:40:30: 0: STDOUT: OpenCL evaluator is attempting to initialize OpenCL.
2019-11-11 17:40:31: 0: STDOUT: Detected 1 OpenCL Platforms:
2019-11-11 17:40:31: 0: STDOUT: 0: NVIDIA Corporation. NVIDIA CUDA. OpenCL 1.2 CUDA 10.2.88.
2019-11-11 17:40:31: 0: STDOUT: Supported extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_khr_gl_event cl_nv_create_buffer cl_khr_int64_base_atomics cl_khr_int64_extended_atomics
2019-11-11 17:40:31: 0: STDOUT: OpenCL evaluator choosing OpenCL platform NVIDIA Corporation.
2019-11-11 17:40:31: 0: STDOUT: Choosing OpenCL Device GeForce GTX TITAN Black. Device Type: GPU Device is available.
2019-11-11 17:40:31: 0: STDOUT: ###############################################################################
2019-11-11 17:40:31: 0: STDOUT: Begin attempted read of a shade fragment XML file.
2019-11-11 17:40:31: 0: STDOUT: Attempting to read fragment XML code from: aiRectangleAreaLight.xml
2019-11-11 17:40:31: 0: STDOUT: Errors loading XML:
2019-11-11 17:40:31: 0: STDOUT: -------------------------------------------------------------------------------
2019-11-11 17:40:31: 0: STDOUT: Could not find file: aiRectangleAreaLight.xml
2019-11-11 17:40:31: 0: STDOUT: -------------------------------------------------------------------------------
2019-11-11 17:40:31: 0: STDOUT: End attempted read of fragment XML.
2019-11-11 17:40:31: 0: STDOUT: ###############################################################################
2019-11-11 17:40:32: 0: STDOUT: [Redshift] Redshift for Maya 2019
2019-11-11 17:40:32: 0: STDOUT: [Redshift] Version 2.6.49, Oct 25 2019
2019-11-11 17:40:41: 0: STDOUT: Running submission script “Y:/_deadline10.1/submission/Maya/Main/SubmitMayaToDeadline.mel”
2019-11-11 17:40:42: 0: STDOUT: File read in 0.047 seconds.
2019-11-11 17:40:42: 0: STDOUT: Result: C:/Users/fellow/AppData/Local/Thinkbox/Deadline10/slave/W008/jobsData/5dca0b320f76dc322c554aa0/thread0_tempnYV7D0/test.ma
2019-11-11 17:40:42: 0: WARNING: Strict error checking off, ignoring the following error or warning:
2019-11-11 17:40:42: 0: STDOUT: Warning: file: C:/Program Files/Autodesk/Maya2019/scripts/others/makeCameraRenderable.mel line 45: Found camera perspShape.
2019-11-11 17:40:42: 0: STDOUT: [Redshift] redshift_LICENSE=5062@osx001
2019-11-11 17:40:47: 0: STDOUT: [Redshift] Redshift for Maya 2019
2019-11-11 17:40:47: 0: STDOUT: [Redshift] Version 2.6.49, Oct 25 2019
2019-11-11 17:40:47: 0: STDOUT: [Redshift] Rendering frame 6 (1/1)
2019-11-11 17:40:47: 0: STDOUT: [Redshift] Scene translation time: 0.03s
2019-11-11 17:40:47: 0: STDOUT: [Redshift] =================================================================================================
2019-11-11 17:40:47: 0: STDOUT: [Redshift] Rendering frame 6…
2019-11-11 17:40:47: 0: STDOUT: [Redshift] AMM enabled
2019-11-11 17:40:47: 0: STDOUT: [Redshift] =================================================================================================
2019-11-11 17:40:58: 0: STDOUT: [Redshift] License error: Error communicating with license server (-17)
2019-11-11 17:40:58: 0: STDOUT: [Redshift] Rendering was internally aborted
2019-11-11 17:40:58: 0: WARNING: Strict error checking off, ignoring the following error or warning:
2019-11-11 17:40:58: 0: STDOUT: Error: file: C:\Users\fellow\AppData\Local\Temp\AST9B1A12748.tmp line 42: Scene C:\Users\fellow\AppData\Local\Thinkbox\Deadline10\slave\W008\jobsData\5dca0b320f76dc322c554aa0\thread0_tempnYV7D0\test.ma failed to render.
2019-11-11 17:40:58: 0: Done executing plugin command of type ‘Render Task’

=======================================================
Details

Date: 11/11/2019 17:40:59
Frames: 6
Elapsed Time: 00:00:00:43
Job Submit Date: 11/11/2019 17:30:25
Job User: fellow
Average RAM Usage: 5831038976 (10%)
Peak RAM Usage: 7994941440 (14%)
Average CPU Usage: 7%
Peak CPU Usage: 71%
Used CPU Clocks (x10^6 cycles): 224242
Total CPU Clocks (x10^6 cycles): 3203444

=======================================================
Worker Information

Worker Name: W008
Version: v10.1.1.3 Release (a53d3f404)
Operating System: Windows 10 Pro
Running As Service: No
Machine User: fellow
IP Address: 10.0.10.68
MAC Address: 00:25:90:E1:82:49
CPU Architecture: x64
CPUs: 32
CPU Usage: 3%
Memory Usage: 5.8 GB / 56.0 GB (10%)
Free Disk Space: 146.355 GB
Video Card: NVIDIA GeForce GTX TITAN Black

Hello,

your error is there, they can’t reach your license server. Make sure your machines can reach the server (be it network errors, hardware errors or anything else) and that the firewall on the server allows the connections (I’d suggest to allow both 27008 and 2708 which are the two default ports the server uses)

1 Like

thanks for the response, much appreciated.

I figured out the issue and yes, it was a server issue but more on the Redshift side.

I had to change the “redshift_LICENSE” environment variable on Windows 10 from : 5054@machineName to 5054@IP_Address.

It seems like it was going through the DNS to solve the machine name (of the license server) and was slowing down the response to get a license and time out.