Updating to 4.0 final breaks all render nodes

nrusch · January 28, 2010, 8:59pm

Sorry for the long post, but this is pretty critical to us.

We just updated to 4.0 final today (from 4.0 beta), and now all our 3ds max renders are failing. I have included two different error messages below, as they seem to alternate arbitrarily. In the first one, I have bold-ed and underlined a line I found rather suspect. These appear both with the slave in full GUI mode and running as a service.

I have tried uninstalling and reinstalling the client package on a single render node with the same result. Watching the node’s interface, the slave runs until it hits the line “0: INFO: Waiting for connection from 3dsmax,” at which point it hangs. The deadlineStartupMax program window is shown in the taskbar for a short while, after which it disappears. In the task manager, 3dsmax.exe is running, but seems frozen/inactive, with <100 MB of RAM usage and no CPU activity.

------------------------------------------------------------
Error Message
An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
2010/01/28 12:29:16 DBG: Starting network
2010/01/28 12:29:16 INF: Loaded C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max
2010/01/28 12:29:20 INF: Job: C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max
2010/01/28 12:29:21 INF: Starting network rendering
2010/01/28 12:29:21 INF: Max is ready to begin render
2010/01/28 12:29:51 ERR: Error connecting to server.exe
2010/01/28 12:29:51 DBG: Stop network

Slave Log
ender Argument: -p “C:\Users\RENDER~1\AppData\Local\Temp\dl.ini” -q -s “C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max”
0: INFO: Startup Directory: “C:\Program Files\Autodesk\3ds Max 2009”
0: INFO: Process Priority: BelowNormal
0: INFO: Process is now running
0: INFO: Waiting for connection from 3dsmax
---- January 28 2010 – 12:33 PM ----
0: WARNING: Monitored managed process 3dsmaxProcess is no longer running
0: An exception occurred: An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
2010/01/28 12:29:16 DBG: Starting network

2010/01/28 12:29:16 INF: Loaded C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max

2010/01/28 12:29:20 INF: Job: C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max

2010/01/28 12:29:21 INF: Starting network rendering

2010/01/28 12:29:21 INF: Max is ready to begin render

2010/01/28 12:29:51 ERR: Error connecting to server.exe

2010/01/28 12:29:51 DBG: Stop network

(Deadline.Plugins.RenderPluginException)
0: Unloading plugin: 3dsmax
Scheduler Thread - Render Thread 0 threw an error:
Scheduler Thread - An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
2010/01/28 12:29:16 DBG: Starting network

2010/01/28 12:29:16 INF: Loaded C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max

2010/01/28 12:29:20 INF: Job: C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max

2010/01/28 12:29:21 INF: Starting network rendering

2010/01/28 12:29:21 INF: Max is ready to begin render

2010/01/28 12:29:51 ERR: Error connecting to server.exe

2010/01/28 12:29:51 DBG: Stop network

Error Type
RenderPluginException

Error Stack Trace
at Deadline.Plugins.ScriptPlugin.StartJob(Job job)
at Deadline.Plugins.Plugin.StartJob(Job job)
at Deadline.Slaves.SlaveRenderThread.RenderCurrentTask()
------------------------------------------------------------

SECOND ERROR MESSAGE:

------------------------------------------------------------
Error Message
An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
2010/01/28 12:47:07 DBG: Starting network
2010/01/28 12:47:07 INF: Loaded C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max
2010/01/28 12:47:10 INF: Job: C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max
2010/01/28 12:47:12 INF: Starting network rendering
2010/01/28 12:47:12 INF: Max is ready to begin render
2010/01/28 12:47:12 INF: Server is not responding
2010/01/28 12:47:45 DBG: Stop network

Slave Log

0: INFO: Render Argument: -p “C:\Users\RENDER~1\AppData\Local\Temp\dl.ini” -q -s “C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max”
0: INFO: Startup Directory: “C:\Program Files\Autodesk\3ds Max 2009”
0: INFO: Process Priority: BelowNormal
0: INFO: Process is now running
0: INFO: Waiting for connection from 3dsmax
---- January 28 2010 – 12:51 PM ----
0: WARNING: Monitored managed process 3dsmaxProcess is no longer running
0: An exception occurred: An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
2010/01/28 12:47:07 DBG: Starting network

2010/01/28 12:47:07 INF: Loaded C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max

2010/01/28 12:47:10 INF: Job: C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max

2010/01/28 12:47:12 INF: Starting network rendering

2010/01/28 12:47:12 INF: Max is ready to begin render

2010/01/28 12:47:12 INF: Server is not responding

2010/01/28 12:47:45 DBG: Stop network

(Deadline.Plugins.RenderPluginException)
0: Unloading plugin: 3dsmax
Scheduler Thread - Render Thread 0 threw an error:
Scheduler Thread - An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
2010/01/28 12:47:07 DBG: Starting network

2010/01/28 12:47:07 INF: Loaded C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max

2010/01/28 12:47:10 INF: Job: C:\Users\renderadmin\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2009.max

2010/01/28 12:47:12 INF: Starting network rendering

2010/01/28 12:47:12 INF: Max is ready to begin render

2010/01/28 12:47:12 INF: Server is not responding

2010/01/28 12:47:45 DBG: Stop network

Error Type
RenderPluginException

Error Stack Trace
at Deadline.Plugins.ScriptPlugin.StartJob(Job job)
at Deadline.Plugins.Plugin.StartJob(Job job)
at Deadline.Slaves.SlaveRenderThread.RenderCurrentTask()
------------------------------------------------------------

nrusch · January 28, 2010, 9:04pm

Just remembered that Backburner uses server.exe as its slave process. I’ll try reinstalling BB and see if this makes any difference.

nrusch · January 28, 2010, 9:08pm

Nope, same problem after reinstalling BB. We’re using 2008.1.1, just for reference. As mentioned, Deadline 4.0 beta worked perfectly with this same config.

nrusch · January 28, 2010, 11:10pm

Next thought: could this be license-related?

The main reason I didn’t think of mentioning that is that Deadline is usually very thorough about telling you when your license is bunk/expired.

Bobo · January 28, 2010, 11:30pm

Just curious, did you get a license for the Final 4.0 build (which is different from the Beta 4.0 one)?

nrusch · January 29, 2010, 1:39am

No, we have yet to receive a new license file. I have submitted a request however.

rrussell · January 29, 2010, 2:13pm

This isn’t related to Deadline licensing. That would prevent from the slave from running in the first place.

I can’t reproduce this problem here with 4.0 final. I’ve tested 3dsmax 2008, 2009, and 2010 rendering just now, and there were no problems.

So the only thing that changed between these renders working and not working was upgrading from the 4.0 beta to the 4.0 release? There wasn’t any additional software installed on these machines (ie: 3dsmax 2010)? Is the version of backburner you have installed the version that came with 3dsmax 2009?

Also, have you tried running the repository installer again? Maybe the 3dmsax plugin was corrupted during the previous install, and running the repository installer again should fix that if that’s the case.

Cheers,

Ryan

squeakybadger · January 29, 2010, 5:32pm

Hi,

I have this problem too now it seems, although I am still running the beta build.

It worked fine when I used Deadline to render something about 2 weeks ago, nothing has changed since then and now this same error connecting to server.exe thing.

I have just requested a trial license for dl4 final, so will try that when it comes in.

squeakybadger · January 29, 2010, 5:39pm

added the log file, the stuff in bold is new and never seen it before

2010-01-29 17:32:25: BEGIN - JAIME-PC\Jai
2010-01-29 17:32:25: Start-up
2010-01-29 17:32:25: 2010-01-29 17:32:24
2010-01-29 17:32:25: Deadline Slave 4.0 [v4.0.0.39626 R]
2010-01-29 17:32:27: slave initialization beginning.
2010-01-29 17:32:27: Info Thread - Created.
2010-01-29 17:32:31: The license file being used will expire in 12 days.
2010-01-29 17:32:58:
2010-01-29 17:32:59: Scheduler Thread - Synchronizing job files
2010-01-29 17:33:00: Scheduler Thread - Synchronization time for job files: 995.057 ms
2010-01-29 17:33:00: Scheduler Thread - Synchronizing plugin files
2010-01-29 17:33:01: Scheduler Thread - Synchronization time for plugin files: 1.475 s
2010-01-29 17:33:01: Constructor: 3dsmax
2010-01-29 17:33:02: 0: Task timeout is disabled.
2010-01-29 17:33:02: 0: Loaded job: j-achieve0-26-irr (999_100_999_2a70a661)
2010-01-29 17:33:02: 0: INFO: StartJob: initializing script plugin 3dsmax
2010-01-29 17:33:13: 0: INFO: About: 3dsmax Plugin for Deadline
2010-01-29 17:33:13: 0: INFO: Start Job called - starting up 3dsmax plugin
2010-01-29 17:33:13: 0: INFO: Rendering with 3dsmax Design version: 2010
2010-01-29 17:33:13: 0: INFO: Build of 3dsmax to force: 64bit
2010-01-29 17:33:15: 0: INFO: Rendering with executable: C:\Program Files\Autodesk\3ds Max Design 2010\3dsmax.exe
2010-01-29 17:33:15: 0: INFO: Checking registry for 3dsmax language code
2010-01-29 17:33:15: 0: WARNING: Language code could not be found. Defaulting to 409 (English)
2010-01-29 17:33:15: 0: INFO: Language code string: enu
2010-01-29 17:33:15: 0: INFO: Fail on existing 3dsmax process: 0
2010-01-29 17:33:15: 0: INFO: Load 3dsmax timeout: 1000 seconds
2010-01-29 17:33:15: 0: INFO: Start job timeout: 1000 seconds
2010-01-29 17:33:15: 0: INFO: Progress update timeout: 8000 seconds
2010-01-29 17:33:15: 0: INFO: Progress update timout disabled: 0
2010-01-29 17:33:15: 0: INFO: Slave mode enabled: 1
2010-01-29 17:33:15: 0: INFO: Silent mode enabled: 0
2010-01-29 17:33:15: 0: INFO: Local rendering enabled: 1
2010-01-29 17:33:15: 0: INFO: Strict 3dsmax check enabled: 1
2010-01-29 17:33:15: 0: INFO: Verifying installation of 3dsmax 2010 at C:\Program Files\Autodesk\3ds Max Design 2010
2010-01-29 17:33:15: 0: INFO: Version of core.dll: 12.1.0.310
2010-01-29 17:33:15: 0: INFO: Ensuring 3dsmax install is valid
2010-01-29 17:33:15: 0: INFO: Running 3dsmaxcmd workaround
2010-01-29 17:33:16: 0: INFO: 3dsmaxcmd.exe returned: P29/01/2010 17:33:15; Error opening scene file: “C:\Program Files\Autodesk\3ds Max Design 2010”
2010-01-29 17:33:16: 0: INFO: 3dsmax start up file: C:\Users\Jai\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2010.max
2010-01-29 17:33:16: 0: INFO: Using user profiles: 1
2010-01-29 17:33:16: 0: INFO: Using 3dsmax ini file: C:\Users\Jai\AppData\Local\Autodesk\3dsMaxDesign\2010 - 64bit\enu\3dsmax.ini
2010-01-29 17:33:16: 0: INFO: Network log file: C:\Users\Jai\AppData\Local\Autodesk\3dsMaxDesign\2010 - 64bit\enu\Network\Max.log
2010-01-29 17:33:16: 0: INFO: Plugin ini file: C:\Program Files\Autodesk\3ds Max Design 2010\plugin.ini
2010-01-29 17:33:16: 0: INFO: Including user profile plugin ini: C:\Users\Jai\AppData\Local\Autodesk\3dsMaxDesign\2010 - 64bit\enu\Plugin.UserSettings.ini
2010-01-29 17:33:16: 0: INFO: Lightning connection plugin: C:\Users\Jai\AppData\Local\Prime Focus\Deadline\slave\plugins\lightning64Max2010.dlx
2010-01-29 17:33:16: 0: INFO: 3dsmax socket connection port: 49667
2010-01-29 17:33:16: 0: INFO: Creating startup script: C:\Users\Jai\AppData\Local\Temp\lightning_startup.ms
2010-01-29 17:33:16: 0: INFO: Copying C:\Users\Jai\AppData\Local\Prime Focus\Deadline\slave\plugins\lightning64Max2010.dlx to C:\Users\Jai\AppData\Local\Prime Focus\Deadline\temp\lightning\lightning.dlx
2010-01-29 17:33:16: 0: INFO: Copying dl.ini to C:\Users\Jai\AppData\Local\Autodesk\3dsMaxDesign\2010 - 64bit\enu to workaround a problem with version 2010
2010-01-29 17:33:16: 0: INFO: If this fails, make sure that the necessary permissions are set on this folder to allow for this copy to take place
2010-01-29 17:33:16: 0: INFO: Starting monitored managed process 3dsmaxProcess
2010-01-29 17:33:16: 0: INFO: Ignoring popup windows with titles matching regex “.Brazil Console.”
2010-01-29 17:33:16: 0: INFO: Ignoring popup windows with titles matching regex “.MSP Acceleration.”
2010-01-29 17:33:16: 0: INFO: Ignoring popup windows with titles matching regex “.FumeFX:.”
2010-01-29 17:33:16: 0: INFO: Ignoring popup windows with titles matching regex “.FumeFX Dynamics:.”
2010-01-29 17:33:16: 0: INFO: Ignoring popup windows with titles matching regex “.Maxwell Translation Window.”
2010-01-29 17:33:16: 0: INFO: Ignoring popup windows with titles matching regex “.New updates are available - Craft Director Tools.”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.VRay authorization.” by pressing “Cancel”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.V-Ray warning.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.File Load: Units Mismatch.” by pressing “Adopt the File’s Unit Scale?;OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Frame Rate Change.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.MAXScript Auto-load Script Error.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Render history settings.” by pressing “OK;No”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Warning - the software has encountered a problem.” by pressing “Don’t show me this error again;Continue”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Frantic Films FPS Watchdog.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Missing Dlls.” by pressing “Cancel”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “Brazil r/s Rio Warning” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “3D Studio MAX” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.New updates are available - Craft Director Tools.” by pressing “Cancel”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Pop-up Note.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Tablet Version Mismatch.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Tablet Driver.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Gather error.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Image I/O Error.” by pressing “Retry”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Important nPower Plug-in Messages.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.glu3D.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.glu3D Warning!.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Bitmap Filter Error.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Maxwell Plug-in Update Notification.” by pressing “Don’t notify me about this version automatically;Close”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.RealFlow Plug-in Update Notification.” by pressing “Don’t notify me about this version automatically;Close”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Learning Movies.” by pressing “Show this dialog at startup;Close”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Obsolete File.” by pressing “Don’t display this message.;OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Error Loading.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.IO Error.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Handling popup windows with titles matching regex “.Error.” by pressing “OK”
2010-01-29 17:33:17: 0: INFO: Stdout Handling Enabled: False
2010-01-29 17:33:17: 0: INFO: Popup Handling Enabled: True
2010-01-29 17:33:17: 0: INFO: Using Process Tree: True
2010-01-29 17:33:17: 0: INFO: Hiding DOS Window: False
2010-01-29 17:33:17: 0: INFO: Creating New Console: False
2010-01-29 17:33:17: 0: INFO: Render Executable: “C:\Program Files\Autodesk\3ds Max Design 2010\3dsmax.exe”
2010-01-29 17:33:17: 0: INFO: Render Argument: -p “dl.ini” -q -s “C:\Users\Jai\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2010.max”
2010-01-29 17:33:17: 0: INFO: Startup Directory: “C:\Program Files\Autodesk\3ds Max Design 2010”
2010-01-29 17:33:17: 0: INFO: Process Priority: BelowNormal
2010-01-29 17:33:17: 0: INFO: Process is now running
2010-01-29 17:33:17: 0: INFO: Waiting for connection from 3dsmax
2010-01-29 17:35:22: 0: STDOUT: ---------------------------
2010-01-29 17:35:22: 0: STDOUT: Havok - Build (0)
2010-01-29 17:35:22: 0: STDOUT: Base system initialized.
2010-01-29 17:35:22: 0: STDOUT: ----------------------------
2010-01-29 17:35:22: 0: STDOUT: ---------------------------
2010-01-29 17:35:22: 0: STDOUT: Havok - Build (0)
2010-01-29 17:35:22: 0: STDOUT: Base system initialized.
2010-01-29 17:35:22: 0: STDOUT: ----------------------------
2010-01-29 17:35:22: 0: STDOUT: ---------------------------
2010-01-29 17:35:22: 0: STDOUT: Havok - Build (0)
2010-01-29 17:35:22: 0: STDOUT: Base system initialized.
2010-01-29 17:35:22: 0: STDOUT: ----------------------------
2010-01-29 17:35:22: 0: STDOUT: ---------------------------
2010-01-29 17:35:22: 0: STDOUT: Havok - Build (0)
2010-01-29 17:35:22: 0: STDOUT: Base system initialized.
2010-01-29 17:35:22: 0: STDOUT: ----------------------------
2010-01-29 17:35:22: 0: STDOUT: ---------------------------
2010-01-29 17:35:22: 0: STDOUT: Havok - Build (0)
2010-01-29 17:35:22: 0: STDOUT: Base system initialized.
2010-01-29 17:35:22: 0: STDOUT: ----------------------------
2010-01-29 17:35:22: 0: STDOUT: ---------------------------
2010-01-29 17:35:22: 0: STDOUT: Havok - Build (0)
2010-01-29 17:35:22: 0: STDOUT: Base system initialized.
2010-01-29 17:35:22: 0: STDOUT: ----------------------------
2010-01-29 17:35:22: 0: STDOUT: ---------------------------
2010-01-29 17:35:22: 0: STDOUT: Havok - Build (0)
2010-01-29 17:35:22: 0: STDOUT: Base system initialized.
2010-01-29 17:35:22: 0: STDOUT: ----------------------------
2010-01-29 17:35:28: 0: STDOUT: DBG: Looking for plugins in C:\Program Files\Autodesk\3ds Max Design 2010\Network*.task.
2010-01-29 17:35:28: 0: STDOUT: DBG: Failed to open C:\Program Files\Autodesk\3ds Max Design 2010\Network\max_server32.task.
2010-01-29 17:35:28: 0: STDOUT: DBG: Looking for plugins in C:\Program Files (x86)\Autodesk\Backburner*.task.
2010-01-29 17:35:28: 0: STDOUT: DBG: Failed to open C:\Program Files (x86)\Autodesk\Backburner\cmd.task.
2010-01-29 17:35:28: 0: STDOUT: DBG: Looking for Adapters in C:\Program Files (x86)\Autodesk\Backburner\Adapters*.
2010-01-29 17:35:28: 0: STDOUT: DBG: Looking for plugins in C:\Program Files\Autodesk\3ds Max Design 2010\Network*.task.
2010-01-29 17:35:28: 0: STDOUT: DBG: Failed to open C:\Program Files\Autodesk\3ds Max Design 2010\Network\max_server32.task.
2010-01-29 17:35:28: 0: STDOUT: DBG: Looking for plugins in C:\Program Files (x86)\Autodesk\Backburner*.task.
2010-01-29 17:35:28: 0: STDOUT: DBG: Failed to open C:\Program Files (x86)\Autodesk\Backburner\cmd.task.
2010-01-29 17:35:28: 0: STDOUT: DBG: Looking for Adapters in C:\Program Files (x86)\Autodesk\Backburner\Adapters*.
2010-01-29 17:35:30: 0: STDOUT: COMP io stat : reading xmsl file ‘max_mill.xmsl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\mia_physicalsky.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\mia_material.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\light_point.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\max_Bitmap.msl’
2010-01-29 17:35:30: 0: STDOUT: CL12 plug warn : Explicit inclusion of stdlib.msl will be ignored(stdlib.msl is automatically included).
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\light_spot.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\texture_lookup.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\normals_make_normal.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\light_directional.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\conversion_scalar_color.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\environment_map_cubic.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\max_phong.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\max_oren_nayar.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\environment_map_spherical.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\max_exposure_photographic.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\max_ToneOpLog.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\max_ToneOpPseudo.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\max_texture2d_lookup.msl’
2010-01-29 17:35:30: 0: STDOUT: COMP io vstat: reading metasl file ‘C:\Program Files\Autodesk\3ds Max Design 2010\HardwareShaders\MetaSL\max_Gamma_correction.msl’
2010-01-29 17:35:30: 0: WARNING: Monitored managed process 3dsmaxProcess is no longer running
2010-01-29 17:35:33: Scheduler Thread - Render Thread 0 threw an error:
2010-01-29 17:35:33: Scheduler Thread - An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
2010/01/29 17:34:20 DBG: Starting network
2010/01/29 17:34:23 INF: [V-Ray] ============================================================
2010/01/29 17:34:23 INF: [V-Ray] Console created, V-Ray Adv 1.50.SP4a for x64 from Nov 29 2009, 03:44:00
2010/01/29 17:34:23 INF: [V-Ray] ============================================================
2010/01/29 17:34:23 INF: [V-Ray] Compiled with Intel C++ compiler, version 11
2010/01/29 17:34:23 INF: [V-Ray] Host is 3dsmax, version 12
2010/01/29 17:34:23 INF: [V-Ray] V-Ray DLL version is 1.70.00
2010/01/29 17:34:33 INF: Loaded C:\Users\Jai\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2010.max
2010/01/29 17:34:34 WRN: Gamma Correction is Being Disabled
2010/01/29 17:34:34 INF: Job: C:\Users\Jai\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2010.max
2010/01/29 17:34:36 INF: Starting network rendering
2010/01/29 17:34:36 INF: Max is ready to begin render
2010/01/29 17:34:36 INF: Server is not responding
2010/01/29 17:35:10 DBG: Stop network
2010/01/29 17:35:11 INF: [V-Ray] ============================================================
2010/01/29 17:35:11 INF: [V-Ray] Console closed normally
2010/01/29 17:35:11 INF: [V-Ray] ============================================================

2010-01-29 17:35:33: >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
2010-01-29 17:35:34:
Exception Details
RenderPluginException – An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
2010/01/29 17:34:20 DBG: Starting network
2010/01/29 17:34:23 INF: [V-Ray] ============================================================
2010/01/29 17:34:23 INF: [V-Ray] Console created, V-Ray Adv 1.50.SP4a for x64 from Nov 29 2009, 03:44:00
2010/01/29 17:34:23 INF: [V-Ray] ============================================================
2010/01/29 17:34:23 INF: [V-Ray] Compiled with Intel C++ compiler, version 11
2010/01/29 17:34:23 INF: [V-Ray] Host is 3dsmax, version 12
2010/01/29 17:34:23 INF: [V-Ray] V-Ray DLL version is 1.70.00
2010/01/29 17:34:33 INF: Loaded C:\Users\Jai\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2010.max
2010/01/29 17:34:34 WRN: Gamma Correction is Being Disabled
2010/01/29 17:34:34 INF: Job: C:\Users\Jai\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2010.max
2010/01/29 17:34:36 INF: Starting network rendering
2010/01/29 17:34:36 INF: Max is ready to begin render
2010/01/29 17:34:36 INF: Server is not responding
2010/01/29 17:35:10 DBG: Stop network
2010/01/29 17:35:11 INF: [V-Ray] ============================================================
2010/01/29 17:35:11 INF: [V-Ray] Console closed normally
2010/01/29 17:35:11 INF: [V-Ray] ============================================================
RenderPluginException.Cause: JobError (2)
Exception.Data: ( )
Exception.TargetSite: Void StartJob(Deadline.Jobs.Job)
Exception.Source: deadline
Exception.StackTrace:
at Deadline.Plugins.ScriptPlugin.StartJob(Job job)
at Deadline.Plugins.Plugin.StartJob(Job job)
at Deadline.Slaves.SlaveRenderThread.RenderCurrentTask()

nrusch · January 29, 2010, 6:05pm

Here’s an interesting question: The new 4.0 repository installer has a setup wizard at the beginning now. I just clicked through this last time, since I assumed it would acquire all the currently set values from the existing 4.0 beta installation. Is it possible a value or setting in there is responsible?

nrusch · January 29, 2010, 6:12pm

That’s correct. We were rendering things with max literally the day before the update was released. We haven’t done an update rollout on the boxes in over a month, so the software config hasn’t changed. We’ve had max 2010 running for a loooooong time on the nodes as well, with no problems. Same version of Backburner that has been working fine as well.

I just tried re-installing the repository. Same problem.

rrussell · January 29, 2010, 6:22pm

squeakybadger: those highlighted messages are debug output from 3dsmax - I’ve seen those before, and as far as I know, it’s not a problem, but it might be an indication that backburner is having some problems…

nrusch: the settings in the setup wizard wouldn’t be responsible for this. The reason I asked if you had max 2010 installed was that when we upgraded to max 2010 here, it broke 2008 rendering because of the new version of backburner that was installed. So to confirm, do you only see this problem with 3dsmax 2009, or do you see it with 2010 as well?

[EDIT]: this was only on our production farm though - we don’t have any problems with any versions of 3dsmax on our test farm.

squeakybadger · January 29, 2010, 6:37pm

Hi Ryan,

Updated to the 4.0 final and still the same prob. Tried the 3dsmax workaround on/off but still the same. Ill repair max2010/backburner and see if that helps.

nrusch · January 29, 2010, 6:41pm

Same error with renders done in max 2010. We only run 2009 and 2010 on the farm, and prior to the update, both worked perfectly.

rrussell · January 29, 2010, 6:53pm

squeakybadger: We just found a bug when rendering with 3dsmax 2010 with user profiles enabled that would prevent our lightning.dlx plugin from being loaded at startup, but I’m not sure you’re reaching this point yet. Otherwise you would see an error like this:

Regardless, I’ve attached a patched 3dsmax.py file that you can install by unzipping the attached file to \your\repository\plugins\3dsmax. This may or may not help, but it at least removes one variable.

nrusch: Can you downgrade to the last beta version you were using and see if the problem persists? According to squeakybadger, the problem started occurring for them while they were still on a beta version (and they didn’t do anything between when it started working and when it didn’t). I don’t expect the patch I’ve attached to work for you either, since it only affects Max 2010 with profiles enabled. So it doesn’t affect 2009 rendering.

both: Can you attempt a backburner render on one of your nodes that is failing with Deadline? Just run the backburner manager, server, and monitor on one machine, boot up max on that machine, and submit a job. This is just to ensure that backburner is working properly. If it is, another test you can try is using the 3ds Command plugin:
software.primefocusworld.com/sof … ommand.php

This uses 3dmaxcmd.exe to perform the renders. This isn’t meant to be a permanent solution, it’s just that the results from these 2 tests might help us narrow down the problem.
3dsmax.zip (15.4 KB)

rrussell · January 29, 2010, 7:13pm

Hmm, this patch may not fix the problem I’m seeing, but it doesn’t introduce any new problems, so if you’ve already installed it, don’t worry about reverting (I can post the original 3dmax.py file later if it turns out a revert is necessary).

That being said, there is still a problem with max 2010 with user profiles enabled that we need to figure out.

Cheers,

Ryan

nrusch · January 29, 2010, 7:33pm

Another update

Rendering with Backburner works perfectly fine.

Downgrading to previous Deadline versions does not solve the problem. Same errors.

rrussell · January 29, 2010, 7:41pm

OK, cool, thanks for the update. Once we get the results from the 3ds Command plugin test, we will go from there.

The fact though that downgrading doesn’t help makes me wonder if there is something else causing this problem, since that would indicate that the upgrade to 4.0 final wasn’t the true cause. Nothing changed with regards to our 3dmax plugin during at least the last month of the beta program, which is why it seems strange that upgrading to 4.0 final would cause this issue.

I also have an update on the “2010 + user profile enabled” problem. A bug was introduced with Max 2010 (design edition too) where the -p argument to 3dsmax.exe doesn’t work with absolute paths (ie: C:\path\to\plugin.ini). However, when user profiles are disabled, you can copy the temporary plugin.ini to the 3dsmax install folder and just use “-p dl.ini” to point to it, and it resolves the path just fine.

However, if user profiles are enabled, this workaround doesn’t seem to work. Originally, we were copying dl.ini to the user profile folder, and the path I posted previously copies dl.ini to the 3dsmax install folder instead. However, that doesn’t seem to make a difference. So if you guys are using user profiles, I would suggest disabling that for now. This can be done by editing the useUserProfiles entry in the InstallSettings.ini file in the 3dsmax install folders. We’ll continue to see if there is a workaround, but if not, hopefully Autodesk will get this issue resolved in 2011 (they already know the bug exists).

Cheers,

Ryan

rrussell · January 29, 2010, 7:43pm

Also, the fact that it hit both of you at the same time is strange. Do you guys have automatic Windows updates? Maybe a particular auto-update is causing these problems?

nrusch · January 29, 2010, 8:20pm

Our server downloads updates automatically to speed up deployment, but I roll out update packages to the render nodes manually. They do not do any automatic updating.

Also, submitting the same scene file(s) via the 3dsCmd method works. This is on 4.0 final again. However, the monitor does not update the task/job progress at all (just says frame 0 has been rendering the whole time, even though I can watch the slave rendering multiple frames). But that may be expected behavior.