Windows 7 Enterprise

Deadline
1

are there any known issues with windows 7 enterprise and deadline 4.1?

i am deploying 20 new dual 6 core xeon machines and i am getting errors before anything renders.

here is an error from 3ds Max, similar results from Maya.

thanks for the help

Error Message
An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
Network log file does not exist: C:\Users\1069676-adm\AppData\Local\Autodesk\3dsmax\2011 - 64bit\enu\Network\Max.log

Slave Log
will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “Warning” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.Welcome To Vue 8 xStream!.” will be handled by pressing “Don’t show this dialog again;Close”
0: INFO: Any popup windows with titles matching the regular expression “.Vue 8 xStream.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.3ds Max Performance Driver.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.* Autodesk Customer Involvement Program.*” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.nPower Software Plugin Product Selection Dialog.” will be handled by pressing “Solids Bundle (Solids + Translators);OK”
0: INFO: Stdout Handling Enabled: False
0: INFO: Popup Handling Enabled: True
0: INFO: Using Process Tree: True
0: INFO: Hiding DOS Window: False
0: INFO: Creating New Console: False
0: INFO: Render Executable: “C:\Program Files\Autodesk\3ds Max 2011\3dsmax.exe”
0: INFO: Render Argument: -p “dl.ini” -q -s “C:\Users\1069676-adm\AppData\Local\Prime Focus\Deadline\slave\plugins\deadlineStartupMax2011.max”
0: INFO: Startup Directory: “C:\Program Files\Autodesk\3ds Max 2011”
0: INFO: Process Priority: BelowNormal
0: INFO: Process is now running
0: INFO: Waiting for connection from 3dsmax
0: WARNING: Monitored managed process 3dsmaxProcess is no longer running
OnConnect: Listener Socket has been closed.
Scheduler Thread - Render Thread 0 threw an error:
Scheduler Thread - An error occurred in StartJob(): 3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
Network log file does not exist: C:\Users\1069676-adm\AppData\Local\Autodesk\3dsmax\2011 - 64bit\enu\Network\Max.log

Error Type
RenderPluginException

Error Stack Trace
at Deadline.Plugins.ScriptPlugin.StartJob(Job job)
at Deadline.Plugins.Plugin.StartJob(Job job)
at Deadline.Slaves.SlaveRenderThread.RenderCurrentTask()

2

This sounds familiar…

If you’re running 6-core chips then you need to make sure you are running the latest Autodesk hotfixes for 3dsMax.
When you update your machines, this will then break Deadline.
However PF have fixed this issue and here is the patch:

viewtopic.php?f=57&t=4132

However, I’m not sure why you are seeing the issue with Maya?
The Autodesk latest hotfix makes 6-core processors work as various Mental Ray dll’s were crashing as they can’t handle more than 16 cores, maybe Maya has the same issue as it also has similar Mental Ray dll’s and also now includes backburner, which is what was causing the error on the Deadline system and the latest Autodesk hotfix back ports an upgrade to the backburner system, so actually, it probably all makes sense. :slight_smile:

One way to test this problem is to turn OFF hyperthreading and hence reduce your total CPU count to 12, if you’re running dual 6-cores machines. Then this particular slave will run fine, assuming you haven’t put the Autodesk hotfix on already.

Mike

3

we are running Max 2011, i will try to update everything and see how it goes

thanks

4

FYI.
The most recent Autodesk hotfixes were provided not just for Max2011, but also back ported to Max2010 and 2009 as Autodesk realises that a lot of studios are not running the latest version of their software.
Mike

5

the patches worked!