C4D Black Frames

Discussion and Support of Deadline, the Render Management System
maximus01701
Posts: 3
Joined: Mon Nov 28, 2016 5:19 pm

C4D Black Frames

Postby maximus01701 » Wed May 10, 2017 2:13 pm

I have a user that when they submit a C4d job/task that it is rendering out black frames. However if he restarts his machine and submits the job again it renders fine. He is the only one doing c4d rendering so i'm not sure if it's local to his machine. I'm going to have him submit his job from a different box next time he needs to render something.

But in the meantime has anyone seen anything like this?

-Thanks,

eamsler
Posts: 1547
Joined: Thu Dec 16, 2010 1:02 pm
Location: Winnipeg, MB, Canada

Re: C4D Black Frames

Postby eamsler » Thu May 11, 2017 2:24 pm

Are they TIFFs?! If so, I've seen it and neither we nor Maxon have any idea how to reproduce the problem. I've been trying to figure it out for awhile, so any info you can give the better.

Also, the workaround is to disable "use batch mode", but the render'll run a bit slower.
Edwin Amsler
Head of Support
Thinkbox Software Inc
1-866-419-0283 ext 804

Winnipeg

maximus01701
Posts: 3
Joined: Mon Nov 28, 2016 5:19 pm

Re: C4D Black Frames

Postby maximus01701 » Mon May 15, 2017 12:48 pm

Ok great. Thanks for the info.

I will have him try what you recommended as well as maybe swapping form TIFFs to PSDs or ENGs.

-Thanks,

eamsler
Posts: 1547
Joined: Thu Dec 16, 2010 1:02 pm
Location: Winnipeg, MB, Canada

Re: C4D Black Frames

Postby eamsler » Tue May 16, 2017 11:56 am

Oh, that's the weird part of it. In the cases I've seen so far, it looks like when PNG or another output type is chosen, Cinema starts writing out empty tiffs. I should have been specific before.

I'm still trying to find more data to send over to Maxon, so if your client has some time I'd like to sync up with them to run some more tests.
Edwin Amsler
Head of Support
Thinkbox Software Inc
1-866-419-0283 ext 804

Winnipeg


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