AWS Thinkbox Discussion Forums

Media Encoder plugin error

Hi
I use deadline 7 and adobe media encoder 2015 for converting some videos.
when i put persian name for my clips,i get this error:

[code]Error

Error: UnicodeEncodeError : ‘ascii’ codec can’t encode characters in position 8-12: ordinal not in range(128) (Python.Runtime.PythonException)
File “none”, line 245, in RenderTasks
File “none”, line 330, in buildManifest

at Deadline.Plugins.ScriptPlugin.RenderTasks(String taskId, Int32 startFrame, Int32 endFrame, String& outMessage, AbortLevel& abortLevel)

=======================================================
Type

RenderPluginException

=======================================================
Stack Trace

at Deadline.Plugins.Plugin.RenderTask(String taskId, Int32 startFrame, Int32 endFrame)
at Deadline.Slaves.SlaveRenderThread.RenderCurrentTask(TaskLogWriter tlw)
[/code]

That’s an error with Unicode characters being in the file names. We spent a lot of work cleaning that up over the years…

I guess the workaround for now would be to remove the offending character. You wouldn’t be open to upgrading would you? It’s about $48USD/yr/node these days:
thinkboxsoftware.com/product-pricing/

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