Draft license.

Discussion and Support of Draft, the lightweight compositing and video processing tool
j_man
Posts: 66
Joined: Tue Jul 10, 2007 12:33 am

Draft license.

Postby j_man » Wed May 31, 2017 3:29 am

Hello,

We are having trouble with getting draft licenses. If I look in LMTools;

Users of draft: (Error: unsupported by licensed server)


Best,

Josh.

User avatar
MikeOwen
Posts: 3523
Joined: Thu Jul 19, 2007 5:00 am
Location: London, UK
Contact:

Re: Draft license.

Postby MikeOwen » Wed May 31, 2017 4:03 am

The support team are super hot at fixing this kind of stuff quickly. Can you send them your flexlm lic server full log as they can work 99% of all issues out from that log. Create ticket via: https://support.thinkboxsoftware.com
Alternatively, self-service via our docs here: http://docs.thinkboxsoftware.com/produc ... g%20Guide/
Mike Owen
Solutions Architect
Thinkbox / AWS

j_man
Posts: 66
Joined: Tue Jul 10, 2007 12:33 am

Re: Draft license.

Postby j_man » Wed May 31, 2017 6:34 am

Hi Mike,

Will do.


Thanks,

Josh.

eamsler
Posts: 1830
Joined: Thu Dec 16, 2010 1:02 pm
Location: Winnipeg, MB, Canada

Re: Draft license.

Postby eamsler » Wed May 31, 2017 8:55 am

The self-service doc is hopefully pretty helpful. I'll have a look at the tickets for the licensing issue as soon as I can.
Edwin Amsler
Head of Support
Thinkbox Software Inc
+1-866-419-0283 ext 804

Winnipeg

kim
Posts: 26
Joined: Thu Apr 21, 2016 1:56 pm

Re: Draft license.

Postby kim » Mon Jun 19, 2017 10:08 am

Hi!

We are having issues with the Draft Licenses as well.

It's happening in our slaves with permanent license and with UBL as well

Code: Select all

=======================================================
Error
=======================================================
Draft was unable to obtain a license. Please review the license server logs for more info.
  at Deadline.Plugins.PluginWrapper.RenderTasks (System.String taskId, System.Int32 startFrame, System.Int32 endFrame, System.String& outMessage, FranticX.Processes.ManagedProcess+AbortLevel& abortLevel) [0x002bc] in <992d3db106b7480fa50268b98ded6128>:0

=======================================================
Type
=======================================================
RenderPluginException

=======================================================
Stack Trace
=======================================================
  at Deadline.Plugins.SandboxedPlugin.a (Deadline.Net.DeadlineMessage A_0) [0x0021c] in <992d3db106b7480fa50268b98ded6128>:0
  at Deadline.Plugins.SandboxedPlugin.RenderTask (System.String taskId, System.Int32 startFrame, System.Int32 endFrame) [0x000b5] in <992d3db106b7480fa50268b98ded6128>:0
  at Deadline.Slaves.SlaveRenderThread.a (Deadline.IO.TaskLogWriter A_0) [0x0070e] in <992d3db106b7480fa50268b98ded6128>:0

=======================================================
Log
=======================================================
2017-06-19 04:40:00:  0: Loading Job's Plugin timeout is Disabled
2017-06-19 04:40:00:  0: Executing plugin command of type 'Sync Files for Job'
2017-06-19 04:40:00:  0: All job files are already synchronized
2017-06-19 04:40:01:  0: Plugin DraftPlugin was already synchronized.
2017-06-19 04:40:01:  0: Done executing plugin command of type 'Sync Files for Job'
2017-06-19 04:40:01:  0: Executing plugin command of type 'Initialize Plugin'
2017-06-19 04:40:01:  0: INFO: Executing plugin script '/Users/****/Library/Application Support/Thinkbox/Deadline9/slave/marceline/plugins/594744c22673a434469c0a84/DraftPlugin.py'
2017-06-19 04:40:04:  0: INFO: Found Draft python module at: '/Users/****/Library/Application Support/Thinkbox/Deadline9/slave/marceline/Draft/Draft.so'
2017-06-19 04:40:04:  0: INFO: About: Draft Plugin for Deadline
2017-06-19 04:40:04:  0: INFO: Render Job As User disabled, running as current user '****'
2017-06-19 04:40:04:  0: INFO: The job's environment will be merged with the current environment before rendering
2017-06-19 04:40:04:  0: Done executing plugin command of type 'Initialize Plugin'
2017-06-19 04:40:04:  0: Start Job timeout is disabled.
2017-06-19 04:40:04:  0: Task timeout is disabled.
2017-06-19 04:40:04:  0: Loaded job: 1tr_010_layout_v10 [Draft Template] (594744c22673a434469c0a84)
2017-06-19 04:40:04:  0: Executing plugin command of type 'Start Job'
2017-06-19 04:40:04:  0: INFO: Executing global job preload script '/Users/****/Library/Application Support/Thinkbox/Deadline9/slave/marceline/plugins/594744c22673a434469c0a84/GlobalJobPreLoad.py'
2017-06-19 04:40:04:  0: CheckPathMapping: Swapped "/****/_config" with "/****/_config"
2017-06-19 04:40:04:  0: Swapping NUKE_PATH from /****/_config to /****/_config
2017-06-19 04:40:04:  0: CheckPathMapping: Swapped "/****" with "/****"
2017-06-19 04:40:04:  0: Swapping ROOTFOLDER from /**** to /****
2017-06-19 04:40:04:  0: Swapping ****FOLDER from  to
2017-06-19 04:40:04:  0: CheckPathMapping: Swapped "/****/lq/_config/ocio/lq_ocioConfig_v8.ocio" with "/****/lq/_config/ocio/lq_ocioConfig_v8.ocio"
2017-06-19 04:40:04:  0: Swapping OCIO from /****/lq/_config/ocio/lq_ocioConfig_v8.ocio to /****/lq/_config/ocio/lq_ocioConfig_v8.ocio
2017-06-19 04:40:04:  0: CheckPathMapping: Swapped "/****/lq/_config/ocio/config.ocio" with "/****/lq/_config/ocio/config.ocio"
2017-06-19 04:40:04:  0: Swapping DEFAULTOCIOPATH from /****/lq/_config/ocio/config.ocio to /****/lq/_config/ocio/config.ocio
2017-06-19 04:40:04:  0: CheckPathMapping: Swapped "/****/lq/03_vfx/sequences/<SEQUENCE>/<SHOT>/<STEP>/publish/<PUBLISHNAME>_v<VERSIONNUMBER>/<PUBLISHNAME>_v<VERSIONNUMBER>.####.dpx" with "/****/lq/03_vfx/sequences/<SEQUENCE>/<SHOT>/<STEP>/publish/<PUBLISHNAME>_v<VERSIONNUMBER>/<PUBLISHNAME>_v<VERSIONNUMBER>.####.dpx"
2017-06-19 04:40:04:  0: Swapping DEFAULTVERSIONPATH from /****/lq/03_vfx/sequences/<SEQUENCE>/<SHOT>/<STEP>/publish/<PUBLISHNAME>_v<VERSIONNUMBER>/<PUBLISHNAME>_v<VERSIONNUMBER>.####.dpx to /****/lq/03_vfx/sequences/<SEQUENCE>/<SHOT>/<STEP>/publish/<PUBLISHNAME>_v<VERSIONNUMBER>/<PUBLISHNAME>_v<VERSIONNUMBER>.####.dpx
2017-06-19 04:40:04:  0: CheckPathMapping: Swapped "/****/lq/_config/ocio/luts/lq_technicolor_v17.cube" with "/****/lq/_config/ocio/luts/lq_technicolor_v17.cube"
2017-06-19 04:40:04:  0: Swapping DEFAULTLUT from /****/lq/_config/ocio/luts/lq_technicolor_v17.cube to /****/lq/_config/ocio/luts/lq_technicolor_v17.cube
2017-06-19 04:40:04:  0: Done executing plugin command of type 'Start Job'
2017-06-19 04:40:04:  0: Plugin rendering frame(s): 1101-1631
2017-06-19 04:40:04:  0: Executing plugin command of type 'Render Task'
2017-06-19 04:40:04:  0: INFO: Draft job starting...
2017-06-19 04:40:04:  0: INFO: Stdout Redirection Enabled: True
2017-06-19 04:40:04:  0: INFO: Asynchronous Stdout Enabled: False
2017-06-19 04:40:04:  0: INFO: Stdout Handling Enabled: True
2017-06-19 04:40:04:  0: INFO: Popup Handling Enabled: False
2017-06-19 04:40:04:  0: INFO: Using Process Tree: True
2017-06-19 04:40:04:  0: INFO: Hiding DOS Window: True
2017-06-19 04:40:04:  0: INFO: Creating New Console: False
2017-06-19 04:40:04:  0: INFO: Running as user: ****
2017-06-19 04:40:04:  0: INFO: Looking for bundled python at: '/Applications/Thinkbox/Deadline9/Resources/dpython'
2017-06-19 04:40:04:  0: INFO: Executable: "/Applications/Thinkbox/Deadline9/Resources/dpython"
2017-06-19 04:40:04:  0: CheckPathMapping: Swapped "/****/lq/_config/ocio/lq_ocioConfig_v8.ocio" with "/****/lq/_config/ocio/lq_ocioConfig_v8.ocio"
2017-06-19 04:40:04:  0: CheckPathMapping: Swapped "/****/lq/03_vfx/sequences/1tr/1tr_010/mm/publish/1tr_010_layout_v10/1tr_010_layout_v10.####.jpg" with "/****/lq/03_vfx/sequences/1tr/1tr_010/mm/publish/1tr_010_layout_v10/1tr_010_layout_v10.####.jpg"
2017-06-19 04:40:04:  0: CheckPathMapping: Swapped "/****/lq/03_vfx/sequences/1tr/1tr_010/mm/publish/1tr_010_layout_v10/.././1tr_010_layout_v10.mov" with "/****/lq/03_vfx/sequences/1tr/1tr_010/mm/publish/1tr_010_layout_v10/.././1tr_010_layout_v10.mov"
2017-06-19 04:40:04:  0: CheckPathMapping: Swapped "/****/lq/03_vfx/sequences/1tr/1tr_010/mm/publish/1tr_010_layout_v10/../." with "/****/lq/03_vfx/sequences/1tr/1tr_010/mm/publish/1tr_010_layout_v10/../."
2017-06-19 04:40:04:  0: INFO: Argument: -u "/Users/****/Library/Application Support/Thinkbox/Deadline9/slave/marceline/jobsData/594744c22673a434469c0a84/draftTemplate.py" username="santi" entity="1tr_010_mm" version="1tr_010_layout_v10" width=1280 height=720 projectRatio=2.39 projectFramerate=24.0 projectCodec=H264 projectAppendSlate=True projectBurnInInfo=True projectBurnInMask=True projectName=LOS%20QUE%20AMAN%20ODIAN projectDesc=Now%20for%20something%20completely%20different.%20 OCIO=/****/lq/_config/ocio/lq_ocioConfig_v8.ocio frameList=1101-1631 startFrame=1101 endFrame=1631 inFile="/****/lq/03_vfx/sequences/1tr/1tr_010/mm/publish/1tr_010_layout_v10/1tr_010_layout_v10.####.jpg" outFile="/****/lq/03_vfx/sequences/1tr/1tr_010/mm/publish/1tr_010_layout_v10/.././1tr_010_layout_v10.mov" outFolder="/****/lq/03_vfx/sequences/1tr/1tr_010/mm/publish/1tr_010_layout_v10/../." deadlineJobID=594744aa2673a434469c0a83 deadlineRepository="****.***.***:9897/fs/folder/load/folder?subDirectory=" taskStartFrame=1101 taskEndFrame=1631
2017-06-19 04:40:04:  0: INFO: Full Command: "/Applications/Thinkbox/Deadline9/Resources/dpython" -u "/Users/****/Library/Application Support/Thinkbox/Deadline9/slave/marceline/jobsData/594744c22673a434469c0a84/draftTemplate.py" username="santi" entity="1tr_010_mm" version="1tr_010_layout_v10" width=1280 height=720 projectRatio=2.39 projectFramerate=24.0 projectCodec=H264 projectAppendSlate=True projectBurnInInfo=True projectBurnInMask=True projectName=LOS%20QUE%20AMAN%20ODIAN projectDesc=Now%20for%20something%20completely%20different.%20 OCIO=/****/lq/_config/ocio/lq_ocioConfig_v8.ocio frameList=1101-1631 startFrame=1101 endFrame=1631 inFile="/****/lq/03_vfx/sequences/1tr/1tr_010/mm/publish/1tr_010_layout_v10/1tr_010_layout_v10.####.jpg" outFile="/****/lq/03_vfx/sequences/1tr/1tr_010/mm/publish/1tr_010_layout_v10/.././1tr_010_layout_v10.mov" outFolder="/****/lq/03_vfx/sequences/1tr/1tr_010/mm/publish/1tr_010_layout_v10/../." deadlineJobID=594744aa2673a434469c0a83 deadlineRepository="****.***.***:9897/fs/folder/load/folder?subDirectory=" taskStartFrame=1101 taskEndFrame=1631
2017-06-19 04:40:04:  0: INFO: Startup Directory: "/Users/****/Library/Application Support/Thinkbox/Deadline9/slave/marceline/Draft"
2017-06-19 04:40:04:  0: INFO: Process Priority: BelowNormal
2017-06-19 04:40:04:  0: INFO: Process Affinity: default
2017-06-19 04:40:04:  0: INFO: Process is now running
2017-06-19 04:40:04:  0: STDOUT: Checking for a license...
2017-06-19 04:42:50:  0: STDOUT: Traceback (most recent call last):
2017-06-19 04:42:50:  0: STDOUT:   File "/Users/****/Library/Application Support/Thinkbox/Deadline9/slave/marceline/jobsData/594744c22673a434469c0a84/draftTemplate.py", line 3, in <module>
2017-06-19 04:42:50:  0: STDOUT:     import Draft
2017-06-19 04:42:50:  0: STDOUT: RuntimeError: Could not find a license for module 'Draft'. Module not loaded.
2017-06-19 04:42:50:  0: STDOUT: No license server found.
2017-06-19 04:42:50:  0: Done executing plugin command of type 'Render Task'

=======================================================
Details
=======================================================
Date: 06/19/2017 04:40:56
Frames: 1101-1631
Elapsed Time: 00:00:02:53
Job Submit Date: 06/19/2017 00:28:00
Job User: ****
Average RAM Usage: 6404631601 (38%)
Peak RAM Usage: 6431051776 (38%)
Average CPU Usage: 3%
Peak CPU Usage: 17%
Used CPU Clocks (x10^6 cycles): 210373
Total CPU Clocks (x10^6 cycles): 7012420

=======================================================
Slave Information
=======================================================
Slave Name: Marceline
Version: v9.0.2.0 Release (89e276a72)
Operating System: Mac OS X 10.10.5
Machine User: ****
IP Address: ***.***.***.***
MAC Address: **:**:**:**:**:**
CPU Architecture: x86_64
CPUs: 12
CPU Usage: 13%
Memory Usage: 6.0 GB / 16.0 GB (37%)
Free Disk Space: 37.351 GB
Video Card: AMD FirePro D500

eamsler
Posts: 1830
Joined: Thu Dec 16, 2010 1:02 pm
Location: Winnipeg, MB, Canada

Re: Draft license.

Postby eamsler » Tue Jun 20, 2017 9:06 am

Best guess is that your support expired. Check your license file and if it's no longer valid you'll just have to update your support contract and you'll be good to go. thinkbox-sales@amazon.com should be able to help there.
Edwin Amsler
Head of Support
Thinkbox Software Inc
+1-866-419-0283 ext 804

Winnipeg


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