3ds Max rendering forever / ERROR: No appenders could be found

celluloidvfx · August 25, 2015, 5:07pm

Hi,

we just had a machine that was trying to render a 3ds Max job ‘forever’ that was rendering fine on all other machines being assigned to the job.
When connecting to the Slave log it says

2015-08-25 18:33:04: 0: STDOUT: log4cplus:ERROR No appenders could be found for logger (AdWebServices). 2015-08-25 18:33:04: 0: STDOUT: log4cplus:ERROR Please initialize the log4cplus system properly.
in the last two lines.

Below is the Slave log for reference.
I also noticed that for some reason i couldn’t copy the whole content of the log into the clipboard at once (through Ctrl-A and Ctrl-C) but had to do it in several steps as the ‘Ctrl-A and Ctrl-C’ clipboard content was cut off after a few lines.

Cheers,
Holger

Connecting to CELL-RS-16... 2015-08-25 18:31:28: Scheduler Thread - Slave initialization complete. 2015-08-25 18:31:28: Scheduler - Performing Job scan on Primary Pools with scheduling order Priority, First-in First-out 2015-08-25 18:31:29: Scheduler - Successfully dequeued 1 task(s). Returning. 2015-08-25 18:31:29: Scheduler - Returning limit stubs not in use. 2015-08-25 18:31:29: Loading event plugin SetJobLimit (\\cell-dead-01\deadlinerepo\events\SetJobLimit) 2015-08-25 18:31:29: Loading event plugin Draft (\\cell-dead-01\deadlinerepo\events\Draft) 2015-08-25 18:31:29: Loading event plugin Shotgun (\\cell-dead-01\deadlinerepo\events\Shotgun) 2015-08-25 18:31:29: Scheduler Thread - Synchronizing job auxiliary files from \\cell-dead-01\deadlinerepo\jobs\55dc96b074fc321b0846eb3c 2015-08-25 18:31:29: Scheduler Thread - Synchronization time for job files: 523.052 ms 2015-08-25 18:31:29: Scheduler Thread - Synchronizing plugin files from \\cell-dead-01\deadlinerepo\plugins\3dsmax 2015-08-25 18:31:30: Scheduler Thread - Synchronization time for plugin files: 951.095 ms 2015-08-25 18:31:30: Loading event plugin SetJobLimit (\\cell-dead-01\deadlinerepo\events\SetJobLimit) 2015-08-25 18:31:30: Loading event plugin Draft (\\cell-dead-01\deadlinerepo\events\Draft) 2015-08-25 18:31:30: Loading event plugin Shotgun (\\cell-dead-01\deadlinerepo\events\Shotgun) 2015-08-25 18:31:32: 0: Got task! 2015-08-25 18:31:32: 0: Plugin will be reloaded because a new job has been loaded, or one of the job files or plugin files has been modified 2015-08-25 18:31:32: Constructor: 3dsmax 2015-08-25 18:31:32: 0: Loaded plugin 3dsmax (\\cell-dead-01\deadlinerepo\plugins\3dsmax) 2015-08-25 18:31:32: 0: Start Job timeout is disabled. 2015-08-25 18:31:32: 0: Task timeout is disabled. 2015-08-25 18:31:32: 0: Loaded job: kit_001_027_rndr_setup-white_v001_an (55dc96b074fc321b0846eb3c) 2015-08-25 18:31:32: 0: INFO: Executing plugin script C:\Users\render.CELLULOIDVFX\AppData\Local\Thinkbox\Deadline7\slave\CELL-RS-16\plugins\55dc96b074fc321b0846eb3c\3dsmax.py 2015-08-25 18:31:32: 0: INFO: Slave Running as Service: False 2015-08-25 18:31:32: 0: INFO: About: 3dsmax Plugin for Deadline 2015-08-25 18:31:32: 0: INFO: The job's environment will be merged with the current environment before rendering 2015-08-25 18:31:32: 0: INFO: Start Job called - starting up 3dsmax plugin 2015-08-25 18:31:32: 0: INFO: Sys Env Var PATH: C:\Golaem\GolaemCrowd-3.3.1.2-Maya2014\bin;\\CELL-DC-04\NETLOGON;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Common Files\Autodesk Shared\;C:\Program Files (x86)\QuickTime\QTSystem\;;C:\Program Files (x86)\NTP\bin;C:\Program Files (x86)\Autodesk\Backburner\;C:\Windows;C:\Windows\system; 2015-08-25 18:31:32: 0: INFO: Sys Env Var PATH length: 415 2015-08-25 18:31:32: 0: INFO: Backburner Path(s) Found in PATH: 'C:\Program Files (x86)\Autodesk\Backburner\' 2015-08-25 18:31:32: 0: INFO: Backburner server.exe version: 2016.0.0.1727 2015-08-25 18:31:32: 0: INFO: Rendering with 3dsmax version: 2016 2015-08-25 18:31:32: 0: INFO: Not forcing a build of 3dsmax because version 2014 and later is 64 bit only 2015-08-25 18:31:32: 0: INFO: Rendering with executable: C:\Program Files\Autodesk\3ds Max 2016\3dsmax.exe 2015-08-25 18:31:32: 0: INFO: Slave 3dsmax.exe version: 18.0.873.0 2015-08-25 18:31:32: 0: INFO: Slave 3dsmax.exe description: 3ds Max 2016 base install 2015-08-25 18:31:32: 0: INFO: Submitted from 3dsmax.exe version: 18.0.873.0 2015-08-25 18:31:32: 0: INFO: Submitted from 3dsmax.exe description: 3ds Max 2016 base install 2015-08-25 18:31:32: 0: INFO: Checking registry for 3dsmax language code 2015-08-25 18:31:32: 0: INFO: Language code string: ENU 2015-08-25 18:31:32: 0: INFO: Language sub directory: en-US 2015-08-25 18:31:32: 0: INFO: Fail on existing 3dsmax process: 0 2015-08-25 18:31:32: 0: INFO: Load 3dsmax timeout: 1000 seconds 2015-08-25 18:31:32: 0: INFO: Start job timeout: 1000 seconds 2015-08-25 18:31:32: 0: INFO: Progress update timeout: 8000 seconds 2015-08-25 18:31:32: 0: INFO: Progress update timeout disabled: 0 2015-08-25 18:31:32: 0: INFO: Slave mode enabled: 1 2015-08-25 18:31:32: 0: INFO: Silent mode enabled: 0 2015-08-25 18:31:32: 0: INFO: Local rendering enabled: 1 2015-08-25 18:31:32: 0: INFO: Running render sanity check using 3dsmaxcmd.exe 2015-08-25 18:31:38: 0: INFO: 3dsmaxcmd.exe exit code: 3 2015-08-25 18:31:38: 0: INFO: 3dsmaxcmd.exe returned: 2015-08-25 18:31:38: 0: INFO: Render sanity check using 3dsmaxcmd.exe completed successfully. Please ignore the 'Error opening...' message thrown by 3dsmaxcmd.exe above. 2015-08-25 18:31:38: 0: INFO: 3dsmax start up file: C:\Users\render.CELLULOIDVFX\AppData\Local\Thinkbox\Deadline7\slave\CELL-RS-16\plugins\55dc96b074fc321b0846eb3c\deadlineStartupMax2016.max 2015-08-25 18:31:38: 0: INFO: Using user profiles: 1 2015-08-25 18:31:38: 0: INFO: 3dsmax user profile path: C:\Users\render.CELLULOIDVFX\AppData\Local\Autodesk\3dsmax\2016 - 64bit\ENU 2015-08-25 18:31:38: 0: INFO: Scripts Startup Directory: C:\Users\render.CELLULOIDVFX\AppData\Local\Autodesk\3dsmax\2016 - 64bit\ENU\scripts\startup 2015-08-25 18:31:38: 0: INFO: Kill ADSK WSCommCntr*.exe process: False 2015-08-25 18:31:38: 0: INFO: Workspace Directory: C:\Users\render.CELLULOIDVFX\AppData\Local\Autodesk\3dsmax\2016 - 64bit\ENU\en-US\UI\Workspaces 2015-08-25 18:31:38: 0: INFO: Workspace ini file: C:\Users\render.CELLULOIDVFX\AppData\Local\Autodesk\3dsmax\2016 - 64bit\ENU\en-US\UI\Workspaces\Workspace1.se.ini [Scene Explorer] set to [Visible=False] 2015-08-25 18:31:38: 0: INFO: 3dsmax data path: C:\Users\render.CELLULOIDVFX\AppData\Local\Autodesk\3dsMax\2016 - 64bit\ENU\ 2015-08-25 18:31:38: 0: INFO: 3dsmax ini file: C:\Users\render.CELLULOIDVFX\AppData\Local\Autodesk\3dsmax\2016 - 64bit\ENU\3dsmax.ini 2015-08-25 18:31:38: 0: INFO: Network log file: C:\Users\render.CELLULOIDVFX\AppData\Local\Autodesk\3dsmax\2016 - 64bit\ENU\Network\Max.log 2015-08-25 18:31:38: 0: INFO: Plugin ini file: C:\Program Files\Autodesk\3ds Max 2016\en-US\plugin.ini 2015-08-25 18:31:38: 0: INFO: Not including user profile plugin ini because it does not exist: C:\Users\render.CELLULOIDVFX\AppData\Local\Autodesk\3dsMax\2016 - 64bit\ENU\Plugin.UserSettings.ini 2015-08-25 18:31:38: 0: INFO: Lightning connection plugin: C:\Users\render.CELLULOIDVFX\AppData\Local\Thinkbox\Deadline7\slave\CELL-RS-16\plugins\55dc96b074fc321b0846eb3c\lightning64Max2016.dlx 2015-08-25 18:31:38: 0: INFO: 3dsmax socket connection port: 60015 2015-08-25 18:31:38: 0: INFO: Setting up startup environment 2015-08-25 18:31:38: 0: INFO: Copying C:\Users\render.CELLULOIDVFX\AppData\Local\Thinkbox\Deadline7\slave\CELL-RS-16\plugins\55dc96b074fc321b0846eb3c\lightning64Max2016.dlx to C:\Users\render.CELLULOIDVFX\AppData\Local\Thinkbox\Deadline7\temp\lightning\lightning.dlx 2015-08-25 18:31:38: 0: INFO: Created temporary plugin ini file: C:\Users\RENDER~1.CEL\AppData\Local\Temp\dl.ini 2015-08-25 18:31:38: 0: INFO: Temporary plugin ini contains: 2015-08-25 18:31:38: [Include] 2015-08-25 18:31:38: Original=C:\Program Files\Autodesk\3ds Max 2016\en-US\plugin.ini 2015-08-25 18:31:38: Deadline Lightning=C:\Users\render.CELLULOIDVFX\AppData\Local\Temp\lightningplugin_666983517649.ini 2015-08-25 18:31:38: 0: INFO: Starting monitored managed process 3dsmaxProcess 2015-08-25 18:31:38: 0: INFO: Stdout Redirection Enabled: True 2015-08-25 18:31:38: 0: INFO: Stdout Handling Enabled: True 2015-08-25 18:31:38: 0: INFO: Popup Handling Enabled: True 2015-08-25 18:31:38: 0: INFO: QT Popup Handling Enabled: True 2015-08-25 18:31:38: 0: INFO: WindowsForms10.Window.8.app.* Popup Handling Enabled: False 2015-08-25 18:31:38: 0: INFO: Using Process Tree: True 2015-08-25 18:31:38: 0: INFO: Hiding DOS Window: True 2015-08-25 18:31:38: 0: INFO: Creating New Console: False 2015-08-25 18:31:38: 0: INFO: Running as user: render 2015-08-25 18:31:38: 0: INFO: Executable: "C:\Program Files\Autodesk\3ds Max 2016\3dsmax.exe" 2015-08-25 18:31:38: 0: INFO: Argument: -p "C:\Users\RENDER~1.CEL\AppData\Local\Temp\dl.ini" -q -s "C:\Users\render.CELLULOIDVFX\AppData\Local\Thinkbox\Deadline7\slave\CELL-RS-16\plugins\55dc96b074fc321b0846eb3c\deadlineStartupMax2016.max" 2015-08-25 18:31:38: 0: INFO: Startup Directory: "C:\Program Files\Autodesk\3ds Max 2016" 2015-08-25 18:31:38: 0: INFO: Process Priority: BelowNormal 2015-08-25 18:31:38: 0: INFO: Process Affinity: default 2015-08-25 18:31:38: 0: INFO: Process is now running 2015-08-25 18:31:38: 0: INFO: Waiting for connection from 3dsmax 2015-08-25 18:32:34: 0: STDOUT: - 18:32:33.000 INFO: Begin setting up global configuration 2015-08-25 18:32:34: 0: STDOUT: - 18:32:33.031 INFO: End setting up global configuration 2015-08-25 18:32:34: 0: STDOUT: - 18:32:33.031 INFO: Begin initialize system watcher to detect file changes 2015-08-25 18:32:34: 0: STDOUT: - 18:32:33.062 INFO: End initialize system watcher to detect file changes 2015-08-25 18:32:34: 0: STDOUT: - 18:32:33.062 INFO: Begin loading assemblies 2015-08-25 18:32:34: 0: STDOUT: - 18:32:33.062 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\Autodesk.Max.StateSets.dll- 18:32:33.094 INFO: Begin loading assembly file 2015-08-25 18:32:34: 0: STDOUT: - 18:32:33.094 INFO: End loading assembly file 2015-08-25 18:32:34: 0: STDOUT: - 18:32:33.094 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:34: 0: STDOUT: - 18:32:34.702 INFO: Retrieved a list of types, processing 2015-08-25 18:32:34: 0: STDOUT: - 18:32:34.702 INFO: Discovered IPlugin-derived type 'Plugin- 18:32:34.858 INFO: Begin resolve assembly 'Autodesk.Max.StateSets.XmlSerializers, Version=18.0.873.0, Culture=neutral, PublicKeyToken=null- 18:32:34.858 INFO: Cannot resolve assembly 2015-08-25 18:32:34: 0: STDOUT: - 18:32:34.889 INFO: Begin resolve assembly 'Autodesk.Max.StateSets.XmlSerializers- 18:32:34.889 INFO: Cannot resolve assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.605 INFO: Created instance of type 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.605 INFO: Adding as startup/static plugin 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.605 INFO: Discovered IPlugin-derived type 'Plugin- 18:32:36.605 INFO: Created instance of type 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.605 INFO: Adding as startup/static plugin 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.605 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.605 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.605 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\Autodesk.Max.Wrappers.dll- 18:32:36.605 INFO: Begin loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.605 INFO: End loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.605 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.621 INFO: Retrieved a list of types, processing 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.637 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.637 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.637 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\CreaseExplorerView.dll- 18:32:36.637 INFO: Begin loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.637 INFO: End loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.637 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.637 INFO: Retrieved a list of types, processing 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.637 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.637 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.637 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\DaylightSimulation.dll- 18:32:36.637 INFO: Begin loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.637 INFO: End loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.637 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.683 INFO: Retrieved a list of types, processing 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\FPMaxWpfContent.dll- 18:32:36.699 INFO: Begin loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Retrieved a list of types, processing 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\ManagedBootstrap.dll- 18:32:36.699 INFO: Begin loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Retrieved a list of types, processing 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\ManagedNetworkUtilities.dll- 18:32:36.699 INFO: Begin loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Retrieved a list of types, processing 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\MaterialExplorerView.dll- 18:32:36.699 INFO: Begin loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Retrieved a list of types, processing 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\MaxWpfContent.dll- 18:32:36.699 INFO: Begin loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: End loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.699 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.871 INFO: Retrieved a list of types, processing 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.871 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.871 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.871 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\mixamo_assembly.dll- 18:32:36.871 INFO: Begin loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.886 INFO: End loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.886 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.917 INFO: Retrieved a list of types, processing 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.917 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.917 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.917 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\ProceduralContentActions.dll- 18:32:36.917 INFO: Begin loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.917 INFO: End loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.917 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.917 INFO: Retrieved a list of types, processing 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.917 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.917 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.917 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\SceneExplorerView.dll- 18:32:36.917 INFO: Begin loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.917 INFO: End loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.917 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.995 INFO: Retrieved a list of types, processing 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.995 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.995 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.995 INFO: Begin loading assembly 'C:\Program Files\Autodesk\3ds Max 2016\bin\assemblies\Sunlight.dll- 18:32:36.995 INFO: Begin loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.995 INFO: End loading assembly file 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.995 INFO: Begin discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.027 INFO: Retrieved a list of types, processing 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.027 INFO: End discovering pluggable types in assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.027 INFO: End loading assembly 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.027 INFO: End loading assemblies 2015-08-25 18:32:36: 0: STDOUT: - 18:32:36.058 INFO: Begin registering loaded plugins 2015-08-25 18:32:37: 0: STDOUT: - 18:32:37.651 INFO: End registering loaded plugins 2015-08-25 18:32:44: 0: STDOUT: - 18:32:43.281 INFO: Begin resolve assembly 'ProceduralContentActions.resources, Version=18.0.873.0, Culture=en-US, PublicKeyToken=null- 18:32:43.281 INFO: Cannot resolve assembly 2015-08-25 18:32:44: 0: STDOUT: - 18:32:43.296 INFO: Begin resolve assembly 'ProceduralContentActions.resources, Version=18.0.873.0, Culture=en-US, PublicKeyToken=null- 18:32:43.296 INFO: Cannot resolve assembly 2015-08-25 18:32:44: 0: STDOUT: - 18:32:43.296 INFO: Begin resolve assembly 'ProceduralContentActions.resources, Version=18.0.873.0, Culture=en, PublicKeyToken=null- 18:32:43.296 INFO: Cannot resolve assembly 2015-08-25 18:32:44: 0: STDOUT: - 18:32:43.296 INFO: Begin resolve assembly 'ProceduralContentActions.resources, Version=18.0.873.0, Culture=en, PublicKeyToken=null- 18:32:43.296 INFO: Cannot resolve assembly 2015-08-25 18:32:53: 0: INFO: Ignoring popup "MAXScript Debugger" 2015-08-25 18:33:04: 0: STDOUT: log4cplus:ERROR No appenders could be found for logger (AdWebServices). 2015-08-25 18:33:04: 0: STDOUT: log4cplus:ERROR Please initialize the log4cplus system properly. 2015-08-25 18:53:05: Connecting to Slave log: CELL-RS-16

Conrad_Wiebe · August 28, 2015, 12:49am

I have never seen this particular error message before, but I was able to find some information on the internet about it.

From what I can tell, it is likely a problem with the 3dsmax install. Can you try this for me:
Remote in to that slave computer manually, and launch 3dsmax manually. Does it successfully load and get to the 3dsmax main UI?

If doing the above still causes the issue, the only thing I can think of trying is to uninstall 3dsmax, and reinstall.

celluloidvfx · August 28, 2015, 10:59am

Hi Conrad,

thanks for the info! As it’s apparently not a Deadline error i will check and see what i can do about it. Just wanted to make sure you guys know about it in case it’s a Deadline issue.

Cheers,
Holger

MikeOwen · August 31, 2015, 8:51am

So…I think this is a brand new issue in Max2016, based around the new “Autodesk 360” app which runs in the system tray. I think ADSK have used an open-source library (log4cplus) within this new application for their c++ logging and/or a conflict with Qt4 (which this open-source library depends on) and the fact we use Qt5 in Deadline v7.0 onwards.

Either way, one way to fix this issue, is simply “un-install” the “Autodesk 360” application from your machine. I believe that will kill it in it’s tracks. However, this is a bit of overkill. The Autodesk 360 app as I understand it, is there to handle the new “A360 Cloud Rendering” feature in Max2016, handling both SSL login and also “syncing” any required assets/files for A360 to work. So, as users might want to use this feature themselves in the future outside of Deadline, it will probably be better for us to handle this edge case. (Not sure how edge it is, as this is only the 2nd reported case of it I’ve found over the interwebs) and I’ve so far been unable to reproduce it at my end. So, must be a combo of user/permissions/machine/OS/3dsMax setup somehow.

Is this ‘stuck’ machin different from your other machines? Does a user sit behind it? Is it headless (no graphics)? I wonder if this issue goes away, if you deploy Max2016 SP1?

Can you try executing this on the machine which gets stuck?

C:\Program Files\Autodesk\Autodesk Sync\AdSync.exe -shutdown

re: copying slave log to clipboard.
Try “suspending” the slave log (right-click in the log window) before trying to Ctrl-A & Ctrl-C

celluloidvfx · August 31, 2015, 10:20am

We have a few different hardware setups but this machine is identical to 7 other ones which have not shown this problem for some reason.

Not possible. There’s no folder ‘Autodesk Sync’ inside ‘C:\Program Files\Autodesk’.
Taskmanager doesn’t show any process called ‘AdSync.exe’ either.

Cheers,
Holger

MikeOwen · August 31, 2015, 10:44am

Hmm…that is very weird. The error message is pointing at Autodesk’s Web Services (AdWebServices), which under Max2016 comes in the form of “Autodesk 360” application, which I believe by default is installed on any system you installed Max 2016 on.

So, “Autodesk 360” isn’t in the Start Menu on this system and a search of the entire “c:” drive for “AdSync.exe” returns nothing? I’m just wondering if it can get installed to a different location on a system? And in Control Panel --> “Programs/Features”, uninstall “Autodesk 360” isn’t present? Do you have any other ADSK software installed on this machine such as AutoCAD, Revit, etc - as they all come with A360 now as well, so perhaps it gets installed elsewhere if it’s already installed under one of these other apps?

celluloidvfx · August 31, 2015, 10:54am

Right.

Probably not. It’s not present anywhere on the C: drive and we do have a few other ADSK apps installed.
See the attached screenshotf of the ‘Programs and Features’ control panel.

Cheers,
Holger

MikeOwen · August 31, 2015, 11:01am

Thanks for the feedback. I wonder if it only get’s installed once you install SP1 for Max2016? Still, that doesn’t explain why your getting this error on this machine! At this point, I’m stumped for now!