3DS Max Submission installer fails

Deadline
1

Trying to install via 3dsmax-submitter-windows-installer.exe

Attempting to install it from the repo creates a hard crash.
Copying the installer locally then prompts with an error that reads “There has been an error. Deadline not installed. Please make sure Deadline is installed before installing the plugins.”

Deadline IS installed and all of its respective applications open.

EDIT: All attempts are on Windows 7 x64 machines.

2

I think this may be related to the missing DEADLINE_PATH from your other ticket. Please advise.

3

I’ve updated the environment variable.
Executing the file from the repository still hard crashes.
Executing the locally saved executable still fails in the same manner.

4

Hello,

Can you provide text or a screenshot of any error or crash screens that you are seeing in these two instances? It’s very surprising that the installer would still claim Deadline isn’t installed when the variable is there. Let me know, thanks.

Cheers,
Dwight

5

Dwight,

This is the installation attempt from the network folder (on a machine where the manual installation of integrated scripts are working):

1473×720

If you provide me a place to put it, I have a ~5MB log file that has traced the actions of the installer.

From a local install exe:

1474×695

Again, if you provide a location for me to send a 1~MB log file that has traced the installer.

I hope that starts to help.

6

Hello,

I have made a folder on Box, and invited you to it by the email you use here. Please share the logging you have so we can try to diagnose this. Thanks!

7

Thanks Dwight.

I’ve added both files and comments.

Please let me know if you need any further logging/execution information or testing.

8

Dwight,

The environment variables before installation of any Deadline(All sensitive information has been starred out for viewing purposes):

3DSMAX_2011x64_PATH=C:\Program Files\Autodesk\3ds Max 2011\ 3DSMAX_2011_PATH=C:\Program Files (x86)\Autodesk\3ds Max 2011\ ADSK_3DSMAX_x64_2013=C:\Program Files\Autodesk\3ds Max 2013\ ADSK_3DSMAX_x64_2014=C:\Program Files\Autodesk\3ds Max 2014\ ADSK_3DSMAX_x64_2015=C:\Program Files\Autodesk\3ds Max 2015\ ALLUSERSPROFILE=C:\ProgramData APPDATA=C:\Users\*****.AD\AppData\Roaming CLASSPATH=.;C:\Program Files (x86)\QuickTime\QTSystem\QTJava.zip CLIENTNAME=ARC-3DMAIN CM2013DIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ CM2014DIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ CM2015DIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ CommonProgramFiles=C:\Program Files\Common Files CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files CommonProgramW6432=C:\Program Files\Common Files COMPUTERNAME=ARCD-100 ComSpec=C:\Windows\system32\cmd.exe FP_NO_HOST_CHECK=NO HOMEDRIVE=I: HOMEPATH=\ HOMESHARE=\\fs01\Users\***** ILBDIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ ILLDIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ ILMDIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ LOCALAPPDATA=C:\Users\*****.AD\AppData\Local LOGONSERVER=\\FS01 NUMBER_OF_PROCESSORS=8 OS=Windows_NT Path=C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Common Files\Autodesk Shared\;C:\Program Files (x86)\Common Files\Autodesk Shared\;C:\Program Files (x86)\QuickTime\QTSystem\;C:\Program Files (x86)\Autodesk\Backburner\ PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC PROCESSOR_ARCHITECTURE=AMD64 PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel PROCESSOR_LEVEL=6 PROCESSOR_REVISION=3c03 ProgramData=C:\ProgramData ProgramFiles=C:\Program Files ProgramFiles(x86)=C:\Program Files (x86) ProgramW6432=C:\Program Files PROMPT=$P$G PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\ PUBLIC=C:\Users\Public QTJAVA=C:\Program Files (x86)\QuickTime\QTSystem\QTJava.zip SESSIONNAME=RDP-Tcp#0 SystemDrive=C: SystemRoot=C:\Windows TEMP=C:\Users\*****.AD\AppData\Local\Temp TMP=C:\Users\*****.AD\AppData\Local\Temp USERDNSDOMAIN=AD.*****.COM USERDOMAIN=AD USERNAME=***** USERPROFILE=C:\Users\*****.AD VRAY_METASL_PATH_MSL12=C:\Program Files\Chaos Group\V-Ray\3dsMax 2015 for x64/metasl/msl12 VRAY_RT_FOR_3DSMAX2011_MAIN_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2011 for x64/bin VRAY_RT_FOR_3DSMAX2011_PLUGINS_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2011 for x64/bin/plugins VRAY_RT_FOR_3DSMAX2013_MAIN_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2013 for x64/bin VRAY_RT_FOR_3DSMAX2013_PLUGINS_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2013 for x64/bin/plugins VRAY_RT_FOR_3DSMAX2015_MAIN_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2015 for x64/bin VRAY_RT_FOR_3DSMAX2015_PLUGINS_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2015 for x64/bin/plugins windir=C:\Windows windows_tracing_flags=3 windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log

Using DeadlineClient-7.0.2.3-windows-installer to install. The environment variables look like:

3DSMAX_2011x64_PATH=C:\Program Files\Autodesk\3ds Max 2011\ 3DSMAX_2011_PATH=C:\Program Files (x86)\Autodesk\3ds Max 2011\ ADSK_3DSMAX_x64_2013=C:\Program Files\Autodesk\3ds Max 2013\ ADSK_3DSMAX_x64_2014=C:\Program Files\Autodesk\3ds Max 2014\ ADSK_3DSMAX_x64_2015=C:\Program Files\Autodesk\3ds Max 2015\ ALLUSERSPROFILE=C:\ProgramData APPDATA=C:\Users\*****.AD\AppData\Roaming CLASSPATH=.;C:\Program Files (x86)\QuickTime\QTSystem\QTJava.zip CLIENTNAME=ARC-3DMAIN CM2013DIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ CM2014DIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ CM2015DIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ CommonProgramFiles=C:\Program Files\Common Files CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files CommonProgramW6432=C:\Program Files\Common Files COMPUTERNAME=ARCD-100 ComSpec=C:\Windows\system32\cmd.exe FP_NO_HOST_CHECK=NO HOMEDRIVE=I: HOMEPATH=\ HOMESHARE=\\fs01\Users\***** ILBDIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ ILLDIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ ILMDIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ LOCALAPPDATA=C:\Users\*****.AD\AppData\Local LOGONSERVER=\\FS01 NUMBER_OF_PROCESSORS=8 OS=Windows_NT Path=C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Common Files\Autodesk Shared\;C:\Program Files (x86)\Common Files\Autodesk Shared\;C:\Program Files (x86)\QuickTime\QTSystem\;C:\Program Files (x86)\Autodesk\Backburner\ PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC PROCESSOR_ARCHITECTURE=AMD64 PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel PROCESSOR_LEVEL=6 PROCESSOR_REVISION=3c03 ProgramData=C:\ProgramData ProgramFiles=C:\Program Files ProgramFiles(x86)=C:\Program Files (x86) ProgramW6432=C:\Program Files PROMPT=$P$G PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\ PUBLIC=C:\Users\Public QTJAVA=C:\Program Files (x86)\QuickTime\QTSystem\QTJava.zip SESSIONNAME=RDP-Tcp#0 SystemDrive=C: SystemRoot=C:\Windows TEMP=C:\Users\*****.AD\AppData\Local\Temp TMP=C:\Users\*****.AD\AppData\Local\Temp USERDNSDOMAIN=AD.*****.COM USERDOMAIN=AD USERNAME=***** USERPROFILE=C:\Users\*****.AD VRAY_METASL_PATH_MSL12=C:\Program Files\Chaos Group\V-Ray\3dsMax 2015 for x64/metasl/msl12 VRAY_RT_FOR_3DSMAX2011_MAIN_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2011 for x64/bin VRAY_RT_FOR_3DSMAX2011_PLUGINS_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2011 for x64/bin/plugins VRAY_RT_FOR_3DSMAX2013_MAIN_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2013 for x64/bin VRAY_RT_FOR_3DSMAX2013_PLUGINS_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2013 for x64/bin/plugins VRAY_RT_FOR_3DSMAX2015_MAIN_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2015 for x64/bin VRAY_RT_FOR_3DSMAX2015_PLUGINS_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2015 for x64/bin/plugins windir=C:\Windows windows_tracing_flags=3 windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log

9

Hello,

I have my coworker looking over the stuff you sent, but he had asked me to verify if you had closed and restarted the command prompt window between installing Deadline and printing out the variables? This is the best way to ensure you are putting from the accurate and up to date list of variables.

10

The second paste was after re-launching the command prompt.

After restarting the machine, I see the correct environment variables however:

3DSMAX_2011x64_PATH=C:\Program Files\Autodesk\3ds Max 2011\ ADSK_3DSMAX_x64_2013=C:\Program Files\Autodesk\3ds Max 2013\ ADSK_3DSMAX_x64_2015=C:\Program Files\Autodesk\3ds Max 2015\ ALLUSERSPROFILE=C:\ProgramData APPDATA=C:\Users\*****.AD\AppData\Roaming CLIENTNAME=ARC-3DMAIN CM2013DIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ CM2014DIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ CM2015DIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ CommonProgramFiles=C:\Program Files\Common Files CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files CommonProgramW6432=C:\Program Files\Common Files COMPUTERNAME=ARC-BAKEQUEUE ComSpec=C:\Windows\system32\cmd.exe DEADLINE_PATH=C:\Program Files\Thinkbox\Deadline7\bin FP_NO_HOST_CHECK=NO HOMEDRIVE=C: HOMEPATH=\Users\*****.AD ILBDIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ ILLDIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ ILMDIR=C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\ LOCALAPPDATA=C:\Users\*****.AD\AppData\Local LOGONSERVER=\\FS01 NUMBER_OF_PROCESSORS=8 OS=Windows_NT Path=C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Common Files\Autodesk Shared\;C:\Program Files (x86)\Autodesk\Backburner\;C:\Program Files (x86)\QuickTime\QTSystem\ PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC PROCESSOR_ARCHITECTURE=AMD64 PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 26 Stepping 5, GenuineIntel PROCESSOR_LEVEL=6 PROCESSOR_REVISION=1a05 ProgramData=C:\ProgramData ProgramFiles=C:\Program Files ProgramFiles(x86)=C:\Program Files (x86) ProgramW6432=C:\Program Files PROMPT=$P$G PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\ PUBLIC=C:\Users\Public SESSIONNAME=RDP-Tcp#0 SystemDrive=C: SystemRoot=C:\Windows TEMP=C:\Users\RENDER~1.AD\AppData\Local\Temp TMP=C:\Users\RENDER~1.AD\AppData\Local\Temp USERDNSDOMAIN=AD.*****.COM USERDOMAIN=AD USERNAME=***** USERPROFILE=C:\Users\*****.AD VRAY_METASL_PATH_MSL12=C:\Program Files\Chaos Group\V-Ray\3dsMax 2015 for x64/metasl/msl12 VRAY_RT_FOR_3DSMAX2011_MAIN_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2011 for x64/bin VRAY_RT_FOR_3DSMAX2011_PLUGINS_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2011 for x64/bin/plugins VRAY_RT_FOR_3DSMAX2013_MAIN_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2013 for x64/bin VRAY_RT_FOR_3DSMAX2013_PLUGINS_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2013 for x64/bin/plugins VRAY_RT_FOR_3DSMAX2015_MAIN_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2015 for x64/bin VRAY_RT_FOR_3DSMAX2015_PLUGINS_x64=C:\Program Files\Chaos Group\V-Ray\RT for 3ds Max 2015 for x64/bin/plugins windir=C:\Windows windows_tracing_flags=3 windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log

Attempting install of the integrated plugins is also now working.

11

Hello,

I just wanted to verify, everything is now good? I wasn’t sure if it was, but either way we will still be looking to find out if there is other stuff we need to look at to avoid others having this issue.

12

After learning that the environment variable was the sticking point, I automated some verification and fixes for the upgrade process.

I sent a command to all of our machines to uninstall Version 6, restart, and check for the environment variable.
Once clean, they would install 7, restart and check for environment variable. If/when it didn’t exist (roughly 40% of the machines) it wauld add the environment variable after checking for Deadline 7 install files.
Finally, restart and “manually” install the submission scripts on all nodes.
All of the workstations were reported as working as expected. The render nodes all appear to be happy.

I’d kept aside 4 machines (2 workstations and 2 dedicated render nodes) as per the issues reported. One of these machines had never had Deadline previously installed. Two of these machines did not have the enivronment variables, but all 4 failed to install the submission scripts through the installer.

After going through all the logging with you, I uninstalled Deadline 7, restarted, installed 7, restarted and tried the script installers. This time, all 4 had the environment variables and all 4 installed (2 from the network location and two from local copies).
I don’t know what kind of lingering issues I ultimately encountered, but fortunately, everything is up and running now.

13

Thanks for the update, and for letting us know what ended up working for you.