3dsmax - Failed to create output directory


#1

Hi,

Sorry for recreating this topic. Im facing an error that whenever i tried to submit a job to dealine it always failed, I checked the permission and user that definitely has the permission to write in the specified folder.

Does anyone have any advice about this issue? Im really appreciate all your help.

Here is my job report.

Blockquote =======================================================

Error

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Error: Failed to create output directory “Z:\VFX\Renders\FirePrj\001_001\FX\FirePrj_001_001_FX_Fire_V001_”. The path may be invalid or permissions may not be sufficient.

at Deadline.Plugins.PluginWrapper.StartJob(String& outMessage, AbortLevel& abortLevel)

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Type

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RenderPluginException

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Stack Trace

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at Deadline.Plugins.SandboxedPlugin.d(DeadlineMessage azg)

at Deadline.Plugins.SandboxedPlugin.StartJob(Job job)

at Deadline.Slaves.SlaveRenderThread.c(TaskLogWriter adq)

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Log

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2019-09-23 11:21:04: 0: Loading Job’s Plugin timeout is Disabled

2019-09-23 11:21:05: 0: Executing plugin command of type ‘Sync Files for Job’

2019-09-23 11:21:05: 0: All job files are already synchronized

2019-09-23 11:21:05: 0: Plugin 3dsmax was already synchronized.

2019-09-23 11:21:05: 0: Done executing plugin command of type ‘Sync Files for Job’

2019-09-23 11:21:05: 0: Executing plugin command of type ‘Initialize Plugin’

2019-09-23 11:21:06: 0: INFO: Executing plugin script ‘C:\Users\Asus\AppData\Local\Thinkbox\Deadline10\slave\NGOCANH-GIBUT3KC\plugins\5d888b8da2d1790bf8a12c1a\3dsmax.py’

2019-09-23 11:21:06: 0: INFO: 3dsmax Plugin Initializing…

2019-09-23 11:21:06: 0: INFO: Slave Running as Service: False

2019-09-23 11:21:06: 0: INFO: About: 3dsmax Plugin for Deadline

2019-09-23 11:21:06: 0: INFO: Render Job As User disabled, running as current user ‘Asus’

2019-09-23 11:21:06: 0: INFO: The job’s environment will be merged with the current environment before rendering

2019-09-23 11:21:06: 0: Done executing plugin command of type ‘Initialize Plugin’

2019-09-23 11:21:06: 0: Start Job timeout is disabled.

2019-09-23 11:21:06: 0: Task timeout is disabled.

2019-09-23 11:21:06: 0: Loaded job: FirePrj_001_001_FX_Fire_V001_T001_IL_IL_IL (5d888b8da2d1790bf8a12c1a)

2019-09-23 11:21:06: 0: Executing plugin command of type ‘Start Job’

2019-09-23 11:21:06: 0: DEBUG: S3BackedCache Client is not installed.

2019-09-23 11:21:06: 0: INFO: Executing global asset transfer preload script ‘C:\Users\Asus\AppData\Local\Thinkbox\Deadline10\slave\NGOCANH-GIBUT3KC\plugins\5d888b8da2d1790bf8a12c1a\GlobalAssetTransferPreLoad.py’

2019-09-23 11:21:06: 0: INFO: Looking for AWS Portal File Transfer…

2019-09-23 11:21:06: 0: INFO: Looking for File Transfer controller in C:/Program Files/Thinkbox/S3BackedCache/bin/task.py…

2019-09-23 11:21:06: 0: INFO: Could not find AWS Portal File Transfer.

2019-09-23 11:21:06: 0: INFO: AWS Portal File Transfer is not installed on the system.

2019-09-23 11:21:06: 0: INFO: Start Job called - starting up 3dsmax plugin

2019-09-23 11:21:06: 0: INFO: Rendering with 3ds Max Version: 2020

2019-09-23 11:21:06: 0: INFO: Not forcing a build of 3ds Max because version 2014 and later is 64 bit only

2019-09-23 11:21:06: 0: INFO: Rendering with executable: C:\Program Files\Autodesk\3ds Max 2020\3dsmax.exe

2019-09-23 11:21:06: 0: INFO: Slave 3ds Max Version: 22.0.0.757

2019-09-23 11:21:06: 0: INFO: Slave 3ds Max Description: 3ds Max 2020 base install

2019-09-23 11:21:06: 0: INFO: Submitted from 3ds Max Version: 22.0.0.757

2019-09-23 11:21:06: 0: INFO: Submitted from 3ds Max Description: 3ds Max 2020 base install

2019-09-23 11:21:06: 0: INFO: Submitted using Renderer Name: V_Ray_Next__update_2:V_Ray_Next__update_2

2019-09-23 11:21:06: 0: INFO: Submitted using Renderer Class Id: #(1941615238L, 2012806412L)

2019-09-23 11:21:06: 0: INFO: Checking registry for 3ds Max language code

2019-09-23 11:21:06: 0: INFO: Language code string: ENU

2019-09-23 11:21:06: 0: INFO: Language sub directory: en-US

2019-09-23 11:21:06: 0: INFO: Fail on existing 3dsmax process: 0

2019-09-23 11:21:06: 0: INFO: Run render sanity check timeout: 60 seconds

2019-09-23 11:21:06: 0: INFO: Load 3dsmax timeout: 1000 seconds

2019-09-23 11:21:06: 0: INFO: Start 3dsmax job timeout: 1000 seconds

2019-09-23 11:21:06: 0: INFO: Execute customize.ms script timeout: 1000 seconds

2019-09-23 11:21:06: 0: INFO: Progress update timeout: 8000 seconds

2019-09-23 11:21:06: 0: INFO: Progress update timeout disabled: False

2019-09-23 11:21:06: 0: INFO: Slave mode enabled: True

2019-09-23 11:21:06: 0: INFO: Silent mode enabled: False

2019-09-23 11:21:06: 0: INFO: Secure mode enabled: False

2019-09-23 11:21:06: 0: INFO: Local rendering enabled: True

2019-09-23 11:21:06: 0: INFO: 3dsmax start up file: C:\Users\Asus\AppData\Local\Thinkbox\Deadline10\slave\NGOCANH-GIBUT3KC\jobsData\5d888b8da2d1790bf8a12c1a\maxStartup\0\deadlineStartupMax2020.max

2019-09-23 11:21:06: 0: INFO: Using user profiles: 1

2019-09-23 11:21:06: 0: INFO: 3dsmax user profile path: C:\Users\Asus\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU

2019-09-23 11:21:06: 0: INFO: 3dsmax plugcfg directory: C:\Users\Asus\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\en-US\plugcfg

2019-09-23 11:21:06: 0: INFO: 3dsmax network directory: C:\Users\Asus\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\Network

2019-09-23 11:21:06: 0: INFO: 3dsmax usermacros directory: C:\Users\Asus\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\usermacros

2019-09-23 11:21:06: 0: INFO: Scripts Startup Directory: C:\Users\Asus\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\scripts\startup

2019-09-23 11:21:06: 0: INFO: Kill ADSK WSCommCntr*.exe process: False

2019-09-23 11:21:06: 0: INFO: Workspace Directory: C:\Users\Asus\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\en-US\UI\Workspaces

2019-09-23 11:21:06: 0: INFO: Workspace ini file: C:\Users\Asus\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\en-US\UI\Workspaces\Workspace1.se.ini [Scene Explorer] set to [Visible=False]

2019-09-23 11:21:06: 0: INFO: 3dsmax data path: C:\Users\Asus\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU

2019-09-23 11:21:06: 0: INFO: 3dsmax ini file: C:\Users\Asus\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\3dsmax.ini

2019-09-23 11:21:06: 0: INFO: Network log file: C:\Users\Asus\AppData\Local\Autodesk\3dsMax\2020 - 64bit\ENU\Network\Max.log

2019-09-23 11:21:06: 0: INFO: Creating output directories if necessary…

2019-09-23 11:21:06: 0: INFO: Creating the output directory "Z:\VFX\Renders\FirePrj\001_001\FX\FirePrj_001_001_FX_Fire_V001_T0"

2019-09-23 11:21:06: 0: Done executing plugin command of type ‘Start Job’

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#2

Looks like the user running the Worker application doesn’t have permission to create that directory. Could you double check that the permissions on the file server are set up to allow that?


#3

Try to convert the filepath to UNC instead of mapped drives:

\\yourfileservername-or-ip\yoursharename\VFX\Renders\FirePrj\001_001\FX\