Adobe Media Encoder 2023 submission script issue

harry1511 · October 20, 2023, 2:58am

So I am setting up a small farm for my work place, and experimenting with submitting AME job via Monitor’s Submission script.

I understand that the script will initiate the call to ame_webservice_console.exe. I have added the executable link under Configure Plugins.

When submitting the job and run, it seems only straight transcoding like (.mov to .mp4, or H.264 to HEVC) works. However, submitting the job, in which AME has to load After Effect files (.aep), results in Medi Encoder opens and then closes immediately, and the log just confirms that, no error on why it just closes AME without rendering:

2023-10-19 19:29:10:  0: INFO: Full Command: "C:\Program Files\Adobe\Adobe Media Encoder 2023\ame_webservice_console.exe"
2023-10-19 19:29:10:  0: INFO: Startup Directory: "C:\Program Files\Adobe\Adobe Media Encoder 2023"
2023-10-19 19:29:10:  0: INFO: Process Priority: BelowNormal
2023-10-19 19:29:10:  0: INFO: Process Affinity: default
2023-10-19 19:29:10:  0: INFO: Process is now running
2023-10-19 19:29:17:  0: STDOUT: Launching web services.  Use --help for options.
2023-10-19 19:29:17:  0: STDOUT: Starting HTTP service on ip 171.65.166.111, port 8080
2023-10-19 19:29:17:  0: STDOUT: History will be retained for the most recent 100 jobs.
2023-10-19 19:29:17:  0: STDOUT: Creating AMEServer
2023-10-19 19:29:17:  0: STDOUT: Creating AMEServer - Succeeded
2023-10-19 19:29:18:  0: INFO: AME Web Service started.
2023-10-19 19:29:18:  0: Done executing plugin command of type 'Start Job'
2023-10-19 19:29:18:  0: Plugin rendering frame(s): 0
2023-10-19 19:29:18:  0: Executing plugin command of type 'Render Task'
2023-10-19 19:29:18:  0: INFO: Closing Media Encoder...
2023-10-19 19:29:19:  0: INFO: Closing Web Service Process...
2023-10-19 19:29:19:  0: Done executing plugin command of type 'Render Task'

So what is the problem? Ideally, I want to monitor all of AME’s job via Deadline. And it is frustrating that Adobe doesn’t want to support the web service, while I can’t find much information on how to deal with this. Any idea?

Thank you

chitty · October 23, 2023, 6:29pm

Hey @harry1511,

Were you ever able to figure this out? We’re experiencing a similar issue with AME2023, we have not used AME in the past, but configured it in the same way you did. When I check the AME logs on the worker I see this line: Ticks = 15735 <9028> <dvamarshal> <0> SendError: Failed to add batch group. Do you see the same error in your AME logs?

Best,
-Alex

harry1511 · October 23, 2023, 10:32pm

Hi @chitty
I do see the same error line under AME log. And unfortunately, I haven’t been able to figure this out. We mostly deal with actual video files like .mp4, .mov, and only occasionally image sequence, so I was in hope of utilizing Deadline to monitor this kind of job, but AME proves to be hard to work with.