AE 2024 submitter error

Deadline
1

Hi All!
We have a mac studio (m1) at our office and unfortunately the ae submitter doesn’t work for some strange reason.
we have a mostly win based farm but there are 3 mac’s in the office that we would like to use too. we also use c4d for 3d work and the c4d submitter work fine on the same machine ( Although for some reason it can’t render 3d jobs, but that’s separate issue)

When running the submitter script file we get the following error pop-up message. ( before the submission windows even opens)

The SubmitAEToDeadline.jsx scropt could not be found in the deadline repository

The machine is connected to the repo, as the monitor works fine.
the DEADLINE_PATH file is in it’s correct location and contains the correct path to the deadlinecommand.app
AE prefs has the scripts from network location running enabled.
I don’t understand why there are two resources folder in the first path description but this is the submissicion script that comes with the installer.

We’re really stumped what could be the issue with this.
Anyone has any tips it would be highly appreciated.

See attached screenshot.

Screenshot 2024-08-29 at 16.47.36
Screenshot 2024-08-29 at 16.47.361038×484 110 KB

2

Double check client and repo version match. This can sometimes happen if the two are not the same version.

Make sure afx prefs has Scripting > Allow Scripts to Write and Access Network ticked as well.

3

I have the same problem. Nothin’, I mean nothin’ I have found and tried has worked.
What is the solution???

4

hi @ozgrunt !
we check the repo and everything. After a while i just gave up on the mac. We swithced it out to a windows machine. I know this isn’t much help, but id didn’t have time to troubleshoot this issue for like a month so we just switched to a windows machine. I’m planing on investigatin this issue with a test enviroment in maybe february when i have some time :frowning:

Everything should work with the path translation, but we also had issues with rendering c4d files on the mac as a deadline worker. we could easily submit c4d files to the farm from the mac, but the worker just errored out or didn’t pick up jobs for no reason at all… i hope i’ll have some time to figure something out…