Hello,
I am reaching out to this forum because Autodesk Support has not been able to resolve the issue.
As specified in the title, I’m having some issues with the Arnold license manager.
Specifically, my setup includes:
- Maya 2022.5.1
- Arnold Renderer (MtoA 5.3.5.3)
The error pertains to obtaining the Arnold license. I have correctly followed the activation procedure indicated in this guide: Help
However, when Deadline initiates Arnold, the log shows that the login to the Autodesk ID account fails.
2024-07-30 12:43:08: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2024-07-30 12:43:08: 0: STDOUT: Warning: WARNING | rendering with watermarks because of failed authorization:
2024-07-30 12:43:08: 0: STDOUT: 00:00:28 1439MB WARNING | rendering with watermarks because of failed authorization:
2024-07-30 12:43:08: 0: STDOUT: 00:00:28 1439MB | [clm.v2] SERVICE (7): login requires GUI mode
2024-07-30 12:43:08: 0: STDOUT: 00:00:28 1439MB | environment variables:
2024-07-30 12:43:08: 0: STDOUT: 00:00:28 1439MB | ARNOLD_LICENSE_ORDER = (not set)
2024-07-30 12:43:08: 0: STDOUT: 00:00:28 1439MB | ARNOLD_LICENSE_MANAGER = (not set)
2024-07-30 12:43:08: 0: STDOUT: 00:00:28 1439MB | [rlm] solidangle_LICENSE = (not set)
2024-07-30 12:43:08: 0: STDOUT: 00:00:28 1439MB | [rlm] RLM_LICENSE = (not set)
2024-07-30 12:43:08: 0: STDOUT: 00:00:28 1439MB | [clm] ADSKFLEX_LICENSE_FILE = (not set)
2024-07-30 12:43:08: 0: STDOUT: 00:00:28 1439MB | [clm] LM_LICENSE_FILE = (not set)
2024-07-30 12:43:08: 0: STDOUT: 00:00:28 1439MB |
2024-07-30 12:43:08: 0: STDOUT: 00:00:28 1439MB ERROR | aborting render because the abort_on_license_fail option was enabled
2024-07-30 12:43:08: 0: WARNING: Strict error checking on, ignoring the following unrecognized error or warning. If it is fatal, please email support@thinkboxsoftware.com with the error message.
2024-07-30 12:43:08: 0: STDOUT: Error: line 1: ERROR | aborting render because the abort_on_license_fail option was enabled
2024-07-30 12:43:08: 0: STDOUT: Render completed.
It seems that Arnold is unable to determine the mode in which it should run to correctly obtain the license. The log indicates that it is looking for a license server (RLM) that is not set within our farm.
I ask Autodesk if it was possible to have an RLM license, but they answered that the only license available from now on are Autodesk ID subscriptions - yes, I had to create X fake accounts and log them manually from the render nodes.
Of course in the Arnold License Manager I set the license priority as “Single-User”.
As part of our troubleshooting, we have:
Tried setting the environment variables ARNOLD_LICENSE_ORDER and ARNOLD_LICENSE_MANAGER to "clm"
- Changed the scene
- Tried changing the Autodesk ID
- Reinstalled AdSSO
- Formatted the machine and reinstalled Maya and Arnold from scratch (acutally more than one and got the same issue)
- Tried to disable the license check from Deadline - it works correctly and everything is rendered out with the watermark
*I found this guide: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Rendering-with-watermarks-after-renew-the-Arnold-multi-user-subscription.html but isn’t helpful because I have SINGLE-user license, not multi.
Some notes:
- The farm consists of blade servers and workstations all equipped with the latest version of Windows 10 available
- The entire farm has the same version of the softwares
- We are using Deadline AWS version 10.2.1.1
- The same configuration works correctly with another machine (check RTF file attached)
Thank you to anyone who can help me.