Cinema 4D QuickTime error

tomasz · September 7, 2015, 1:55pm

Hi,

I have some problems when I try to render cinema 4d r16 scene which is using video texture in mov (QuickTime) format. From time to time a task is throwing an error and I’ve found this in the slave log (full log is below):

2015-09-07 15:29:28:  0: STDOUT: Loading Project: \\[*** cut ***]\input\[*** cut ***]\flame_01\flame_01.c4d
2015-09-07 15:29:28:  0: STDOUT: Rendering frame 1072 at <Mon Sep 07 15:29:28 2015>
2015-09-07 15:29:28:  0: STDOUT: Rendering Phase: Setup
2015-09-07 15:29:28:  0: STDOUT: Progress: 0%
2015-09-07 15:29:29:  0: STDOUT: CRITICAL: Stop [QTGuiAgentClient.cpp(1425)]
2015-09-07 15:29:30:  0: STDOUT: CRITICAL: Stop [QTGuiAgentClient.cpp(1425)]
2015-09-07 15:29:31:  0: STDOUT: CRITICAL: Stop [QTGuiAgentClient.cpp(1425)]
2015-09-07 15:29:32:  0: STDOUT: Texture Error: flame_lustro.mov (Mat)
2015-09-07 15:29:32:  0: STDOUT: Rendering failed: Asset missing

Sometimes slaves are rendering without error and sometimes they throw it at the beginning of the task. All my slaves can open mov files without any problem. I’ve also seen an “qtguiagent.exe stopped working” window on at least one slave, but i don’t have a screenshot.

Do you know maybe what causes this error and how to fix it?

specification:

deadline 7.1.2.1R
windows 8.1 64b
cinema r16
quicktime 7.7.8

Regards,
tomasz

full log:

=======================================================
Error
=======================================================
Rendering failed: Asset missing
   w Deadline.Plugins.ScriptPlugin.RenderTasks(String taskId, Int32 startFrame, Int32 endFrame, String& outMessage, AbortLevel& abortLevel)

=======================================================
Type
=======================================================
RenderPluginException

=======================================================
Stack Trace
=======================================================
   w Deadline.Plugins.Plugin.RenderTask(String taskId, Int32 startFrame, Int32 endFrame)
   w Deadline.Slaves.SlaveRenderThread.a(TaskLogWriter A_0)

=======================================================
Log
=======================================================
2015-09-07 15:29:24:  BEGIN - [*** cut ***]\[*** cut ***]
2015-09-07 15:29:24:  0: Start Job timeout is disabled.
2015-09-07 15:29:24:  0: Task timeout is disabled.
2015-09-07 15:29:24:  0: Loaded job: [465][[*** cut ***]][[*** cut ***]][flame_01] (55ed90262a27ce0b30b911ba)
2015-09-07 15:29:24:  0: INFO: Executing plugin script C:\Users\[*** cut ***]\AppData\Local\Thinkbox\Deadline7\slave\[*** cut ***]\plugins\55ed90262a27ce0b30b911ba\Cinema4D.py
2015-09-07 15:29:24:  0: INFO: About: Cinema 4D Plugin for Deadline
2015-09-07 15:29:24:  0: INFO: The job's environment will be merged with the current environment before rendering
2015-09-07 15:29:24:  0: Plugin rendering frame(s): 1072
2015-09-07 15:29:26:  0: INFO: Starting Cinema 4D Task
2015-09-07 15:29:26:  0: INFO: Stdout Redirection Enabled: True
2015-09-07 15:29:26:  0: INFO: Stdout Handling Enabled: True
2015-09-07 15:29:26:  0: INFO: Popup Handling Enabled: True
2015-09-07 15:29:26:  0: INFO: QT Popup Handling Enabled: False
2015-09-07 15:29:26:  0: INFO: WindowsForms10.Window.8.app.* Popup Handling Enabled: False
2015-09-07 15:29:26:  0: INFO: Using Process Tree: True
2015-09-07 15:29:26:  0: INFO: Hiding DOS Window: True
2015-09-07 15:29:26:  0: INFO: Creating New Console: False
2015-09-07 15:29:26:  0: INFO: Running as user: [*** cut ***]
2015-09-07 15:29:26:  0: INFO: Not enforcing a build of Cinema 4D
2015-09-07 15:29:26:  0: INFO: Executable: "C:\Program Files\Maxon\CINEMA 4D R16\CINEMA 4D.exe"
2015-09-07 15:29:26:  0: INFO: Rendering main output to network drive
2015-09-07 15:29:26:  0: INFO: Argument:  -nogui -render "\\[*** cut ***]\input\[*** cut ***]\flame_01\flame_01.c4d" -frame 1072 1072 -oimage "\\[*** cut ***]\output\b479a4c7674a6a3563555bbff0a4787f\flame_01"
2015-09-07 15:29:26:  0: INFO: Startup Directory: "C:\Program Files\Maxon\CINEMA 4D R16"
2015-09-07 15:29:26:  0: INFO: Process Priority: BelowNormal
2015-09-07 15:29:26:  0: INFO: Process Affinity: default
2015-09-07 15:29:26:  0: INFO: Process is now running
2015-09-07 15:29:27:  0: STDOUT: Application start      : 09/07/15 at 15:29:26
2015-09-07 15:29:27:  0: STDOUT: Executable             : 64 Bit
2015-09-07 15:29:27:  0: STDOUT: Version / Build        : 16.011 / RB107079
2015-09-07 15:29:27:  0: STDOUT: Debugger               : not available
2015-09-07 15:29:27:  0: STDOUT: Memory model           : release
2015-09-07 15:29:27:  0: STDOUT: Startup path           : file:///C:/Program Files/Maxon/CINEMA 4D R16
2015-09-07 15:29:27:  0: STDOUT: Application path       : file:///C:/Program Files/Maxon/CINEMA 4D R16/CINEMA 4D.exe
2015-09-07 15:29:27:  0: STDOUT: Application executable : file:///C:/Program Files/Maxon/CINEMA 4D R16/CINEMA 4D.exe
2015-09-07 15:29:27:  0: STDOUT: Resource path          : file:///C:/Program Files/Maxon/CINEMA 4D R16/resource
2015-09-07 15:29:27:  0: STDOUT: Module path(s)         : file:///C:/Program Files/Maxon/CINEMA 4D R16/modules
2015-09-07 15:29:27:  0: STDOUT: Temporary path         : file:///C:/Users/[*** cut ***]/AppData/Local/Temp
2015-09-07 15:29:27:  0: STDOUT: Prefs path             : file:///C:/Users/[*** cut ***]/AppData/Roaming/MAXON/CINEMA 4D R16_14AF56B1
2015-09-07 15:29:27:  0: STDOUT: Global Prefs path      : file:///C:/Users/[*** cut ***]/AppData/Roaming/MAXON
2015-09-07 15:29:27:  0: STDOUT: OS version             : Windows 8, 64 Bit, Core (build 9200)
2015-09-07 15:29:27:  0: STDOUT: Processor              : 12x Intel Core i7-5820K CPU 
2015-09-07 15:29:27:  0: STDOUT: Computer name          : [*** cut ***]
2015-09-07 15:29:27:  0: STDOUT: Thread Count           : 12
2015-09-07 15:29:27:  0: STDOUT: Cpu Speed (MHz)        : 3300.000
2015-09-07 15:29:27:  0: STDOUT: Application Type       : Modular
2015-09-07 15:29:27:  0: STDOUT: Command line arguments : "-nogui" "-render" "\\[*** cut ***]\input\[*** cut ***]\flame_01\flame_01.c4d" "-frame" "1072" "1072" "-oimage" "\\[*** cut ***]\output\b479a4c7674a6a3563555bbff0a4787f\flame_01" 
2015-09-07 15:29:27:  0: STDOUT: Loading file:///C:/Program Files/Maxon/CINEMA 4D R16/modules/c4dplugin.xdl64 with module(s) net.maxon.c4d.c4dplugin
2015-09-07 15:29:27:  0: STDOUT: Loading file:///C:/Program Files/Maxon/CINEMA 4D R16/modules/crashhandler.module.xdl64 with module(s) net.maxon.crashhandler
2015-09-07 15:29:27:  0: STDOUT: Loading file:///C:/Program Files/Maxon/CINEMA 4D R16/modules/crypt.module.xdl64 with module(s) net.maxon.crypt
2015-09-07 15:29:27:  0: STDOUT: Loading file:///C:/Program Files/Maxon/CINEMA 4D R16/modules/image.module.xdl64 with module(s) net.maxon.image
2015-09-07 15:29:27:  0: STDOUT: Loading file:///C:/Program Files/Maxon/CINEMA 4D R16/modules/mesh.module.xdl64 with module(s) net.maxon.mesh
2015-09-07 15:29:27:  0: STDOUT: Loading file:///C:/Program Files/Maxon/CINEMA 4D R16/modules/misc.module.xdl64 with module(s) net.maxon.misc
2015-09-07 15:29:27:  0: STDOUT: Loading file:///C:/Program Files/Maxon/CINEMA 4D R16/modules/network.module.xdl64 with module(s) net.maxon.network
2015-09-07 15:29:27:  0: STDOUT: Loading file:///C:/Program Files/Maxon/CINEMA 4D R16/modules/triangulation.module.xdl64 with module(s) net.maxon.triangulation
2015-09-07 15:29:28:  0: STDOUT: ========================================
2015-09-07 15:29:28:  0: STDOUT:  Corona for Cinema 4D, version 0.3.3.0
2015-09-07 15:29:28:  0: STDOUT:  Version of core 1.00 DailyBuild Jun 11 2015
2015-09-07 15:29:28:  0: STDOUT:  (c) Render Legion s.r.o., 2014-2015
2015-09-07 15:29:28:  0: STDOUT:  Plugin successfully loaded
2015-09-07 15:29:28:  0: STDOUT: ========================================
2015-09-07 15:29:28:  0: STDOUT: Loading Project: \\[*** cut ***]\input\[*** cut ***]\flame_01\flame_01.c4d
2015-09-07 15:29:28:  0: STDOUT: Rendering frame 1072 at <Mon Sep 07 15:29:28 2015>
2015-09-07 15:29:28:  0: STDOUT: Rendering Phase: Setup
2015-09-07 15:29:28:  0: STDOUT: Progress: 0%
2015-09-07 15:29:29:  0: STDOUT: CRITICAL: Stop [QTGuiAgentClient.cpp(1425)]
2015-09-07 15:29:30:  0: STDOUT: CRITICAL: Stop [QTGuiAgentClient.cpp(1425)]
2015-09-07 15:29:31:  0: STDOUT: CRITICAL: Stop [QTGuiAgentClient.cpp(1425)]
2015-09-07 15:29:32:  0: STDOUT: Texture Error: flame_lustro.mov (Mat)
2015-09-07 15:29:32:  0: STDOUT: Rendering failed: Asset missing

=======================================================
Details
=======================================================
Date: 09/07/2015 15:29:34
Frames: 1072
Elapsed Time: 00:00:00:12
Job Submit Date: 09/07/2015 15:24:54
Job User: [*** cut ***]
Average RAM Usage: 1750546432 (6%)
Peak RAM Usage: 1985191936 (6%)
Average CPU Usage: 3%
Peak CPU Usage: 7%
Used CPU Clocks: 59419
Total CPU Clocks: 1980601

=======================================================
Slave Information
=======================================================
Slave Name: [*** cut ***]
Version: v7.1.2.1 R  (53013d5bd)
Operating System: Windows 81
Running As Service: No
Machine User: [*** cut ***]
IP Address: [ *** cut *** ]
MAC Address: D8:CB:8A:31:82:1F
CPU Architecture: x64
CPUs: 12
CPU Usage: 3%
Memory Usage: 1.6 GB / 31.9 GB (4%)
Free Disk Space: 38.682 GB 
Video Card: NVIDIA GeForce 210

eamsler · September 7, 2015, 3:07pm

Well, I can tell you that if C4D works like After Effects does, it needs to have a helper application to interface with QuickTime’s ancient 32bit libraries. I’ve seen the same sort of problem with AE, and it’s come down to their application (or QT itself?) crashing.

What might help is upgrading/reinstalling QuickTime if it’s crashing on the same set of machines. Outside of that, we in the wonderful world of Thinkbox Support are just as stumped as you.