Connect By Remote Desktop

Deadline
1

I’m unable to get the Remote Desktop option working from Deadline manager.

I have configured it to be enabled as per the instruction on the manual, and can access the machines through Remote Desktop in the usual manner.



I get the message: "cannot find access remote desktop connection application(FileNotFoundException).



Any ideas?

2

Hi Chris,



This is a known issue with xp64, as well as vista. The problem is that

the permissions on the windows system folder where the RDC executable is

located don’t allow Deadline to access it. Thus, attempting to do so

results in Deadline not being able to find the file. This limitation is

a part of .NET, so unfortunately, there isn’t much we can do from

Deadline’s side of things.



My workstation is an xp64 machine, and I found that the quick solution

was to set the Security permissions on the windows system folder so that

the Everyone user has Read & Execute, List Folder Contents, and Read

permissions (done by right-clicking on the folder and selecting

Properties, then the Security tab). I would imagine that you could

simply set these permissions directly on the

c:\windows\system32\mstsc.exe file.



Hope this helps.



Cheers,

3

Thanks Ryan,



I also have an xp64 machine, and I tried editing the permissions of just the mstsc.exe and the entire system32 folder, but still the same error.



Anything else I can try?

4

Hi Chris,



Unfortunately, that’s the only workaround I’ve come across. Maybe you

could try full control permissions for the Everyone user, and the user

that’s currently logged into the machine (if you haven’t done so already).



Cheers,

5

Hey, I have succeeded in resolving the problem on my system.

I diagnosed that the problem was due to the lack of mstsc.exe in windows system32 dir, so I thought I would do the following:

  1. open the properties of the remote desktop connection (start>programs>accessories>communications)
  2. copy the target field (on my system it’s %SystemRoot%\system32\mstsc.exe)
  3. open the command prompt (start>run and type cmd) and in the command prompt type copy %SystemRoot%\system32\mstsc.exe c: (you can just type copy then right click the black screen of the command prompt and choose paste and type c: or some other location that you want to copy it to)
  4. copy the mstsc.exe from c: to your system32 folder

This is how I solved the problem, so I thought that it might help others on 64bit windows systems.