Deadline 10 database service constantly stopping

Deadline
1

Hey, I’ve suddenly started having this issue where this service - mongod.exe won’t stay running and therefore the renderfarm won’t work. If I restart the service the farm is active and I can connect to view it via the monitor - but normally after a few seconds the service then stops.

I found this super helpful post below, which helped me figure out the mongod.exe was the issue. We did have a power cut which I think might have caused the problem but I don’t know how to run the repair command on the MongoDB.

Any help would be amazing.

Phil

2

What do the logs say?
C:\DeadlineDatabase10\mongo\data\logs
Is it failing to launch the service? did the firewall block the launch?
Which version OS and Deadline/Mongo?

1 Like
3

Hi Anthony,

Thanks for your reply. I have looked at the log but not sure what it means - not sure its a good idea to upload it publicly here?

The service starts without issue, but then very soon after it stops.

Am using windows 11.
Deadline Client Version: 10.1.23.6 Release (773a6289d)
Mongo DB 4.2.12.0

4

The system requirements advise not to use non-server based OS as they’ll have a connection limit, although with less than 10 users this shouldn’t be a problem

https://docs.thinkboxsoftware.com/products/deadline/10.3/1_User%20Manual/manual/system-requirements.html#system-requirements-windows-non-server-ref-label

Mongo 4/5 don’t appear to be on the supported list for Windows 11 either

Do you have a server you can run the DB on?