Hey folks,
We’ve got an artist whose submissions seem to always fail, but when others open their scenes and submit, the job renders as normal. Pretty plain jobs, just still images, nothing super fancy. Couple thing’s we’re doing:
- Ignore missing DLLs
- Run in silent mode
In general it’d be nice to know how to dive a bit deeper than this error. “Failed to open the max renderer” isn’t particularly descriptive, and the log’s last entry is “MaxLightning: Opening renderer,” but I’m not sure where to go from here.
Max 2020.3
V-Ray 4.3
Deadline 10.1
Below is the error log. Thanks for any help in advance!
=======================================================
Error
=======================================================
Error: FailRenderException : RenderTask: Unexpected exception (Failed to open the max renderer.
2021/01/04 13:21:08 DBG: [04820] [04676] Starting network
2021/01/04 13:21:08 INF: [04820] [04676] Application started with secure mode state 'OFF'
2021/01/04 13:21:08 INF: [04820] [04676] Product version: 3ds Max 2020.3 Update (22.3.0.3165)
2021/01/04 13:21:14 DBG: [04820] [04676] ADP Initialize: Done
2021/01/04 13:21:14 INF: [04820] [04676] Data collection and use is 'ON'. Change your participation anytime in the Help menu of 3ds Max.
2021/01/04 13:21:14 DBG: [04820] [04676] Could not find the specified file in DefaultSettingsParser::parse()
2021/01/04 13:21:19 DBG: [04820] [04676] Graphics driver requested by the user : Nitrous
2021/01/04 13:21:19 DBG: [04820] [04676] Graphics driver actually created in the viewports : null driver
2021/01/04 13:21:21 INF: [04820] [04676] Autodesk 3ds Max Security Tools is active via configuration settings
2021/01/04 13:21:21 INF: [04820] [04676] ALC Security Tool 1.1 loaded. (c:\programdata\autodesk\applicationplugins\3dsmaxsecuritytools\contents\scripts\ALC_SecurityTool.ms)
2021/01/04 13:21:21 INF: [04820] [04676] ALC2 Security Tool 1.1 loaded. (c:\programdata\autodesk\applicationplugins\3dsmaxsecuritytools\contents\scripts\ALC2_SecurityTool.ms)
2021/01/04 13:21:21 INF: [04820] [04676] CRP Security Tool 1.0 loaded. (c:\programdata\autodesk\applicationplugins\3dsmaxsecuritytools\contents\scripts\CRP_SecurityTool.ms)
2021/01/04 13:21:21 INF: [04820] [04676] ADSL Security Tool 1.0 loaded. (c:\programdata\autodesk\applicationplugins\3dsmaxsecuritytools\contents\scripts\ADSL_SecurityTool.ms)
2021/01/04 13:21:21 INF: [04820] [04676] PhysXPluginMfx Security Tool 1.0 loaded. (c:\programdata\autodesk\applicationplugins\3dsmaxsecuritytools\contents\scripts\PhysXPluginMfx_SecurityTool.ms)
2021/01/04 13:21:21 INF: [04820] [04676] PhysXPluginMfx2 Security Tool 1.0 loaded. (c:\programdata\autodesk\applicationplugins\3dsmaxsecuritytools\contents\scripts\PhysXPluginMfx2_SecurityTool.ms)
2021/01/04 13:21:29 DBG: [04820] [04676] Starting network
2021/01/04 13:21:29 DBG: [04820] [04676] Calling NetRenderPreLoad
2021/01/04 13:21:29 DBG: [04820] [04676] in NetWorkerPreLoad. jobFile: ; jobname: C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\jobsData\5ff269048fb88041280a0331\maxStartup\0\deadlineStartupMax2020.max
2021/01/04 13:21:29 DBG: [04820] [04676] in Init. jobFile: ; jobname: C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\jobsData\5ff269048fb88041280a0331\maxStartup\0\deadlineStartupMax2020.max
2021/01/04 13:21:29 DBG: [04820] [04676] in Init. calling nrGetIface. jobToSend: C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\jobsData\5ff269048fb88041280a0331\maxStartup\0\deadlineStartupMax2020.max
2021/01/04 13:21:29 DBG: [04820] [04676] in NetWorkerPreLoad. curJobname: C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\jobsData\5ff269048fb88041280a0331\maxStartup\0\deadlineStartupMax2020.max; init: 0
2021/01/04 13:21:29 DBG: [04820] [04676] in NetWorkerPreLoad. calling PostInitMessageSystem()
2021/01/04 13:21:29 DBG: [04820] [04676] in NetWorkerPreLoad. srv_pid: 0
2021/01/04 13:21:29 DBG: [04820] [04676] leaving NetWorkerPreLoad. LoadLib()
2021/01/04 13:21:29 DBG: [04820] [04676] NetRenderPreLoad passed
2021/01/04 13:21:29 DBG: [04820] [04676] Graphics driver requested by the user : Nitrous
2021/01/04 13:21:29 DBG: [04820] [04676] Graphics driver actually created in the viewports : null driver
2021/01/04 13:21:29 DBG: [04820] [04676] Graphics driver requested by the user : Nitrous
2021/01/04 13:21:29 DBG: [04820] [04676] Graphics driver actually created in the viewports : null driver
2021/01/04 13:21:29 DBG: [04820] [04676] Graphics driver requested by the user : Nitrous
2021/01/04 13:21:29 DBG: [04820] [04676] Graphics driver actually created in the viewports : null driver
2021/01/04 13:21:29 INF: [04820] [04676] SYSTEM: Production renderer is changed to Scanline Renderer. Previous messages are cleared.
2021/01/04 13:21:40 DBG: [04820] [04676] Interface8::LoadFromFile(C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\jobsData\5ff269048fb88041280a0331\maxStartup\0\deadlineStartupMax2020.max)
2021/01/04 13:21:40 INF: [04820] [04676] Starting to load file: C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\jobsData\5ff269048fb88041280a0331\maxStartup\0\deadlineStartupMax2020.max
2021/01/04 13:21:40 DBG: [04820] [04676] WARNING: The Populate data is missing on your system.
2021/01/04 13:21:40 INF: [04820] [04676] Done loading file: C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\jobsData\5ff269048fb88041280a0331\maxStartup\0\deadlineStartupMax2020.max
2021/01/04 13:21:40 DBG: [04820] [04676] Interface8::LoadFromFile(C:/Users/renderwrkr/AppData/Local/Thinkbox/Deadline10/slave/bo1renderfarm72/jobsData/5ff269048fb88041280a0331/WF000339_LS1__6682 x 4303_003.max)
2021/01/04 13:21:40 INF: [04820] [04676] Starting to load file: C:/Users/renderwrkr/AppData/Local/Thinkbox/Deadline10/slave/bo1renderfarm72/jobsData/5ff269048fb88041280a0331/WF000339_LS1__6682 x 4303_003.max
2021/01/04 13:21:41 WRN: [04820] [04676] Missing dll: wayfair3d2020.gup - wayfair3DArch
2021/01/04 13:21:41 WRN: [04820] [04676] Missing dll: wayfair3d2020.gup - wayfair3DPart
2021/01/04 13:21:41 WRN: [04820] [04676] Missing dll: wayfair3d2020.gup - wayfair3DSKU
2021/01/04 13:21:41 WRN: [04820] [04676] Missing dll: wayfair3d2020.gup - wayfair3DProp
2021/01/04 13:21:41 WRN: [04820] [04676] Missing dll: wayfair3d2020.gup - wayfair3DScene
2021/01/04 13:22:26 INF: [04820] [04676] Done loading file: C:/Users/renderwrkr/AppData/Local/Thinkbox/Deadline10/slave/bo1renderfarm72/jobsData/5ff269048fb88041280a0331/WF000339_LS1__6682 x 4303_003.max
2021/01/04 13:22:26 INF: [04820] [04676] SYSTEM: Production renderer is changed to V-Ray Next, update 3. Previous messages are cleared.
2021/01/04 13:22:30 INF: [04820] [04676] [V-Ray] ============================================================
2021/01/04 13:22:30 INF: [04820] [04676] [V-Ray] Console created, V-Ray 4.30.00 for x64 from Nov 18 2019, 20:23:45
2021/01/04 13:22:30 INF: [04820] [04676] [V-Ray] ============================================================
2021/01/04 13:22:30 INF: [04820] [04676] [V-Ray] Compiled with Microsoft Visual C++ compiler, version 19.12
2021/01/04 13:22:30 INF: [04820] [04676] [V-Ray] Host is 3ds Max, version 22
2021/01/04 13:22:30 INF: [04820] [04676] [V-Ray] V-Ray DLL version is 4.30.00
2021/01/04 13:22:39 ERR: [04820] [04676] Missing files found: "Tenuissima_C"; "Tenuissima_C"; "Tenuissima_B"; "Nassella_tenuissima_Breakup_a"; "Nassella_tenuissima_Breakup_B"
2021/01/04 13:22:39 DBG: [04820] [04676] FOREST 6.2.2 NotifyPreRender starts
2021/01/04 13:22:39 DBG: [04820] [04676] FOREST 6.2.2 NotifyPreRender ends
2021/01/04 13:22:40 DBG: [04820] [04676] FOREST 6.2.2 NotifyPostRender starts
2021/01/04 13:22:40 DBG: [04820] [04676] FOREST 6.2.2 NotifyPostRender ends
)
at Deadline.Plugins.DeadlinePlugin.FailRender(String message) (Python.Runtime.PythonException)
File "C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\plugins\5ff269048fb88041280a0331\3dsmax.py", line 378, in RenderTasks
self.MyMaxController.RenderTasks()
File "C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\plugins\5ff269048fb88041280a0331\3dsmax.py", line 1572, in RenderTasks
self.RenderFrame( frame )
File "C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\plugins\5ff269048fb88041280a0331\3dsmax.py", line 2449, in RenderFrame
self.PollUntilComplete( not self.DisableProgressUpdateTimeout )
File "C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\plugins\5ff269048fb88041280a0331\3dsmax.py", line 2861, in PollUntilComplete
self.Plugin.FailRender( "RenderTask: Unexpected exception (%s)" % e.Message )
at Python.Runtime.Dispatcher.Dispatch(ArrayList args)
at __FranticX_GenericDelegate0Dispatcher.Invoke()
at Deadline.Plugins.DeadlinePlugin.RenderTasks()
at Deadline.Plugins.DeadlinePlugin.DoRenderTasks()
at Deadline.Plugins.PluginWrapper.RenderTasks(String taskId, Int32 startFrame, Int32 endFrame, String& outMessage, AbortLevel& abortLevel)
at Deadline.Plugins.PluginWrapper.RenderTasks(String taskId, Int32 startFrame, Int32 endFrame, String& outMessage, AbortLevel& abortLevel)
=======================================================
Type
=======================================================
RenderPluginException
...
2021-01-04 13:22:30: 0: INFO: Scene loaded successfully
2021-01-04 13:22:30: 0: INFO: Executing script: C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\plugins\5ff269048fb88041280a0331\[customize.ms](http://customize.ms/)
2021-01-04 13:22:30: 0: INFO: >Version Information:
2021-01-04 13:22:30: 0: INFO: >OS version: Microsoft Windows NT 6.2.9200.0
2021-01-04 13:22:30: 0: INFO: >3ds MAX, API, SDK version: #(22000, 55, 0, 22, 3, 0, 3165, 2020, ".3 Update ")
2021-01-04 13:22:30: 0: INFO: >3ds Max Version: 22.3.0.3165
2021-01-04 13:22:30: 0: INFO: >Assigned renderer: V_Ray_Next__update_3:V_Ray_Next__update_3
2021-01-04 13:22:30: 0: INFO: >Applying customizations to max file...
2021-01-04 13:22:30: 0: INFO: >Adding scene path 'C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\jobsData\5ff269048fb88041280a0331' to session paths
2021-01-04 13:22:30: 0: INFO: +Restored Scene Selection: #()
2021-01-04 13:22:30: 0: INFO: >General Renderer Settings:
2021-01-04 13:22:30: 0: INFO: >Bitmap Pager Settings:
2021-01-04 13:22:30: 0: INFO: +Not overriding Bitmap Pager setting
2021-01-04 13:22:30: 0: INFO: >Render Environment Settings:
2021-01-04 13:22:30: 0: INFO: >V-Ray detected as current renderer.
2021-01-04 13:22:30: 0: INFO: >V-Ray version, build: #("4.30.00", "00001", "add2822a")
2021-01-04 13:22:30: 0: INFO: >Enabled V-Ray silent mode
2021-01-04 13:22:35: 0: INFO: +output_imageaspect (Image_aspect) set to 1.33333
2021-01-04 13:22:36: 0: INFO: +output_rawFileName set to \\[csnzoo.com](http://csnzoo.com/)\services\imagedata\3dviz\3D Artists\DeadlineSubmission\soshea\WF000339_LS1__6682 x 4303_003_20210301195406\renders\WF000339_LS1_6682 x 4303_003..exr
2021-01-04 13:22:36: 0: INFO: +output_splitfilename set to \\[csnzoo.com](http://csnzoo.com/)\services\imagedata\3dviz\3D Artists\DeadlineSubmission\soshea\WF000339_LS1__6682 x 4303_003_20210301195406\renders\WF000339_LS1_6682 x 4303_003.tif
2021-01-04 13:22:37: 0: INFO: +Not overriding Show V-Ray Frame Buffer (VFB) setting
2021-01-04 13:22:37: 0: INFO: >Performing XREF workaround...
2021-01-04 13:22:37: 0: INFO: >Completed XREF workaround.
2021-01-04 13:22:37: 0: INFO: >Scanning Renderer Paths...
2021-01-04 13:22:37: 0: INFO: >Done Scanning Renderer Paths.
2021-01-04 13:22:37: 0: Done executing plugin command of type 'Start Job'
2021-01-04 13:22:37: 0: Plugin rendering frame(s): 0
2021-01-04 13:22:38: 0: Executing plugin command of type 'Render Task'
2021-01-04 13:22:38: 0: INFO: Render Tasks called
2021-01-04 13:22:38: 0: INFO: Executing script: C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\jobsData\5ff269048fb88041280a0331\0_temp2JQUs0\setRawBufferFilename.ms
2021-01-04 13:22:38: 0: INFO: RawBufferFilename set to: \\[csnzoo.com](http://csnzoo.com/)\services\imagedata\3dviz\3D Artists\DeadlineSubmission\soshea\WF000339_LS1__6682 x 4303_003_20210301195406\renders\WF000339_LS1_6682 x 4303_003..exr
2021-01-04 13:22:38: 0: INFO: Executing script: C:\Users\renderwrkr\AppData\Local\Thinkbox\Deadline10\slave\bo1renderfarm72\jobsData\5ff269048fb88041280a0331\0_temp2JQUs0\setSplitBufferFilename.ms
2021-01-04 13:22:39: 0: INFO: SplitBufferFilename set to: \\[csnzoo.com](http://csnzoo.com/)\services\imagedata\3dviz\3D Artists\DeadlineSubmission\soshea\WF000339_LS1__6682 x 4303_003_20210301195406\renders\WF000339_LS1_6682 x 4303_003.tif
2021-01-04 13:22:39: 0: INFO: STARTED
2021-01-04 13:22:39: 0: INFO: MaxLightning: Render frame 0
2021-01-04 13:22:39: 0: INFO: MaxLightning: Overriding save file option to 0
2021-01-04 13:22:39: 0: INFO: MaxLightning: Rendering frame "C:\ProgramData\Thinkbox\deadline\temp\temp_filename93750000.bmp"
2021-01-04 13:22:39: 0: INFO: MaxLightning: Rendering 0 render elements
2021-01-04 13:22:39: 0: INFO: MaxLightning: Setting up render parameters
2021-01-04 13:22:39: 0: INFO: MaxLightning: Rendering camera node VRayCam001
2021-01-04 13:22:39: 0: INFO: MaxLightning: Checking multipass info for frame 0
2021-01-04 13:22:39: 0: INFO: MaxLightning: Opening renderer
2021-01-04 13:22:40: 0: Done executing plugin command of type 'Render Task'
=======================================================
Details
=======================================================
Date: 01/04/2021 13:22:43
Frames: 0
Elapsed Time: 00:00:01:38
Job Submit Date: 01/03/2021 20:01:56
Job User: soshea
Average RAM Usage: 5650501632 (9%)
Peak RAM Usage: 10311237632 (16%)
Average CPU Usage: 2%
Peak CPU Usage: 7%
Used CPU Clocks (x10^6 cycles): 156308
Total CPU Clocks (x10^6 cycles): 7815387
=======================================================
Worker Information
=======================================================
Worker Name: bo1renderfarm72
Version: v10.1.8.5 Release (60c6a62b5)
Operating System: Windows Server 2012 R2 Standard
Running As Service: Yes
Machine User: renderwrkr
IP Address: 10.233.242.72
MAC Address: 98:40:BB:6D:74:0C
CPU Architecture: x64
CPUs: 32
CPU Usage: 0%
Memory Usage: 9.6 GB / 63.8 GB (15%)
Free Disk Space: 231.827 GB (46.524 GB on C:\, 185.303 GB on D:\)
Video Card: Microsoft Basic Display Adapter