Deadline Client not launching (QT Error)

Adam_Ibrheam · January 3, 2020, 3:04pm

The deadline client does not launch.

The error 'This application failed to start because it could not find or load the QT platform plugin “windows”.

Available platform plugins are: minimal,offscreen windows.

Reinstalling the application may fix this problem

Can someone please assist? This is the difference if we purchase this software or not.

Thank you.

Adam

cmoore · January 3, 2020, 5:44pm

This issue can be caused by the following:

Microsoft Visual C++ Redistributable Missing or Corrupted:

Uninstall Deadline Client
Uninstall all Visual C++ Redis (Uninstall from Add or Remove Programs)
Re-install Deadline Client

Deadline Client will install the required C++ Redis packages.

QT DLL in System32:

Search for any .dll files in C:\Windows\System32 that are titled with qt. Find examples in Thinkbox\Deadline10\bin\Lib\site-packages\PyQt5.

PyQT set in PYTHONPATH or PATH:

Check system/user environment variables to see if PyQt libraries are being referenced.

vangel · February 2, 2021, 1:30pm

Installing the “Deadline Client” instead of relaying on the Deadline automatic install will help.
Just found out that I have to manually install it onto our whole render farm. In moments like this you are reminded how flawlessly Deadline uses to work and update 99%.