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Deadline doesn't find 3dsmax 2022 plugins, URGENT

Hello, we just updated to 3dsmax 2022 with latest updates, and also Deadline with latest updates.

When network rendering before everything was fine, but now it seems Deadline isn’t finding custom plugins for 3dsmax:

BerconNoise, TyFlow, Multitexture, etc.

Only Vray is found and renders without issues. Every render node has all the plugins in the correct locations, same as workstations.

This is very URGENT because right now we can’t render anything and it’s a Deadline problem.

2021/10/09 16:39:58 INF: [18852] [26604] Importing python module “PySide2.support”.
2021/10/09 16:39:58 INF: [18852] [26604] Importing python module “shibokensupport.signature.lib”.
2021/10/09 16:39:58 INF: [18852] [26604] Importing python module “PySide2.support.feature”.
2021/10/09 16:39:58 INF: [18852] [26604] Importing python module “atexit”.
2021/10/09 16:39:58 INF: [18852] [26604] Importing python module “PySide2.QtGui”.
2021/10/09 16:39:59 INF: [18852] [26604] Loaded script: c:\programdata\autodesk\applicationplugins\substancein3dsmax2022\scripts\post-startup\SubstanceStartup.ms
2021/10/09 16:39:59 INF: [18852] [26604] Loaded script: c:\programdata\autodesk\applicationplugins\vray3dsmax2022\scripts\vrayinstall.ms
2021/10/09 16:39:59 INF: [18852] [26604] Loaded script: c:\programdata\autodesk\applicationplugins\vray3dsmax2022\scripts\vraylightlister.ms
2021/10/09 16:39:59 INF: [18852] [26604] Include script: c:\programdata\autodesk\applicationplugins\vray3dsmax2022\scripts\vrayutils.ms
2021/10/09 16:39:59 INF: [18852] [26604] Loaded script: c:\programdata\autodesk\applicationplugins\vray3dsmax2022\scripts\vraymtlexport.ms
2021/10/09 16:39:59 INF: [18852] [26604] Loaded script: c:\programdata\autodesk\applicationplugins\vray3dsmax2022\scripts\vrayutils.ms
2021/10/09 16:39:59 INF: [18852] [26604] Loaded script: c:\programdata\autodesk\applicationplugins\vray3dsmax2022\scripts\vrsceneexport.ms
2021/10/09 16:39:59 INF: [18852] [26604] Include script: c:\programdata\autodesk\applicationplugins\vray3dsmax2022\scripts\vraymtlexport.ms
2021/10/09 16:39:59 INF: [18852] [26604] Include script: c:\programdata\autodesk\applicationplugins\vray3dsmax2022\scripts\vrayutils.ms
2021/10/09 16:39:59 INF: [18852] [26604] Loaded script: c:\programdata\autodesk\applicationplugins\vray3dsmax2022\scripts\vrvismatconvertor.ms
2021/10/09 16:39:59 DBG: [18852] [26604] Interface8::LoadFromFile(C:\ProgramData\Thinkbox\Deadline10\workers\GLBEAST01\jobsData\6161b7a4836a7e992cce1231\maxStartup\0\deadlineStartupMax2022.max)
2021/10/09 16:39:59 INF: [18852] [26604] Starting to load file: C:\ProgramData\Thinkbox\Deadline10\workers\GLBEAST01\jobsData\6161b7a4836a7e992cce1231\maxStartup\0\deadlineStartupMax2022.max
2021/10/09 16:39:59 DBG: [18852] [26604] WARNING: The Populate data is missing on your system.
2021/10/09 16:39:59 INF: [18852] [26604] Done loading file: C:\ProgramData\Thinkbox\Deadline10\workers\GLBEAST01\jobsData\6161b7a4836a7e992cce1231\maxStartup\0\deadlineStartupMax2022.max
2021/10/09 16:40:00 DBG: [18852] [26604] Interface8::LoadFromFile(C:/ProgramData/Thinkbox/Deadline10/workers/GLBEAST01/jobsData/6161b7a4836a7e992cce1231/test.max)
2021/10/09 16:40:00 INF: [18852] [26604] Starting to load file: C:/ProgramData/Thinkbox/Deadline10/workers/GLBEAST01/jobsData/6161b7a4836a7e992cce1231/test.max
2021/10/09 16:40:00 WRN: [18852] [26604] Missing dll: berconmaps_2022_64.dlt - BerconNoise
2021/10/09 16:40:00 ERR: [18852] [26604] Error loading file C:/ProgramData/Thinkbox/Deadline10/workers/GLBEAST01/jobsData/6161b7a4836a7e992cce1231/test.max

at Deadline.Plugins.DeadlinePlugin.FailRender(String message) (Python.Runtime.PythonException)
File “C:\ProgramData\Thinkbox\Deadline10\workers\GLBEAST01\plugins\6161b7a4836a7e992cce1231\3dsmax.py”, line 166, in StartJob
self.MyMaxController.StartMaxJob()
File “C:\ProgramData\Thinkbox\Deadline10\workers\GLBEAST01\plugins\6161b7a4836a7e992cce1231\3dsmax.py”, line 1537, in StartMaxJob
self.LoadMaxFile()
File “C:\ProgramData\Thinkbox\Deadline10\workers\GLBEAST01\plugins\6161b7a4836a7e992cce1231\3dsmax.py”, line 2247, in LoadMaxFile
self.Plugin.FailRender( “3dsmax: %s\n%s” % (response[7:], self.NetworkLogGet()) )
at Python.Runtime.Dispatcher.Dispatch(ArrayList args)
at __FranticX_GenericDelegate0Dispatcher.Invoke()
at Deadline.Plugins.DeadlinePlugin.StartJob()
at Deadline.Plugins.DeadlinePlugin.DoStartJob()
at Deadline.Plugins.PluginWrapper.StartJob(String& outMessage, AbortLevel& abortLevel)
at Deadline.Plugins.PluginWrapper.StartJob(String& outMessage, AbortLevel& abortLevel)

But the plugin is in the correct folder!!

This an empty scene with a material applied with berconnoise, same thing happens if i use other plugins other than Vray.

Please help ASAP.

1 Like

Make sure the path to the dll’s is in your $PATH environment variable. You can modify it in JobPreLoad:
https://docs.thinkboxsoftware.com/products/deadline/9.0/1_User%20Manual/manual/application-plugins.html#jobpreload-py

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