Deadline Monitor Crash Manage Identities

Hoping you can help.

Steps to recreate: Enter mongoDB admin username and password in Tools/Manage Identites.

Error message: Unhandled Python exception
zsh: abort ./DeadlineMonitor10

Deadline Monitor Log:
2022-02-17 10:21:58: BEGIN - Mac-Pro\mgoetsch
2022-02-17 10:21:58: Operating System: macOS 11.6.3
2022-02-17 10:21:58: CPU Architecture: x86_64
2022-02-17 10:21:58: CPUs: 32
2022-02-17 10:21:58: Video Card: AMD Radeon Pro Vega II Duo (Slot 1, GPU 2)
2022-02-17 10:21:58: Deadline Monitor 10.1 [v10.1.20.3 Release (1a0d97d0f)]
2022-02-17 10:21:58: Time to initialize: 98.000 ms
2022-02-17 10:22:02: Auto Configuration: No auto configuration for Repository Path could be detected, using local configuration
2022-02-17 10:22:03: Connecting to Deadline RCS 10.1 [v10.1.20.3 Release (1a0d97d0f)]
2022-02-17 10:22:03: ‘/Users/mgoetsch/Library/Application Support/Thinkbox/Deadline10/pythonAPIs/TpInYK90tHRGHkkk07Og==’ already exists. Skipping extraction of PythonSync.
2022-02-17 10:22:03: ‘/Users/mgoetsch/Library/Application Support/Thinkbox/Deadline10/pythonAPIs/TpInYK90tHRGHkkk07Og==’ already exists. Skipping extraction of PythonSync.
2022-02-17 10:22:03: Auto Configuration: Picking configuration based on: Mac-Pro.lan / 192.168.1.212
2022-02-17 10:22:03: Auto Configuration: No auto configuration could be detected, using local configuration
2022-02-17 10:22:03: Time to connect to Repository: 1.389 s
2022-02-17 10:22:03: Time to check user account: 51.000 ms
2022-02-17 10:22:04: Time to purge old logs and temp files: 6.000 ms
2022-02-17 10:22:04: Time to synchronize plugin icons: 246.000 ms
2022-02-17 10:22:06: Time to initialize main window: 2.569 s
2022-02-17 10:22:06: ‘/Users/mgoetsch/Library/Application Support/Thinkbox/Deadline10/pythonAPIs/RMMe7iGHoHi1AJNqpP9Jw==’ already exists. Skipping extraction of PythonSync.
2022-02-17 10:22:06: Main Window shown
2022-02-17 10:22:06: Python 3.7.12 | packaged by Thinkbox Software | (default, Nov 19 2021, 16:56:46)
2022-02-17 10:22:06: [Clang 9.1.0 (clang-902.0.39.2)]
2022-02-17 10:22:06: Time to show main window: 47.000 ms

Top of crash report:
Time Awake Since Boot: 67000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff206be92e __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff206ed5bd pthread_kill + 263
2 libsystem_c.dylib 0x00007fff20642406 abort + 125
3 org.qt-project.QtCore 0x000000010f596bbd QMessageLogger::fatal(char const*, …) const + 213
4 QtCore.so 0x000000010f3e051c pyqt5_err_print() + 812
5 sip.so 0x000000010f0cca2e sip_api_parse_result_ex + 242
6 PyNativeThinkboxUI.so 0x00000001113e1d8c sipMultiColumnSortFilterProxyModel::data(QModelIndex const&, int) const + 252
7 QtCore.so 0x000000010f34a970 meth_QModelIndex_data(_object*, _object*, _object*) + 160
8 org.python.python 0x000000010e4578b2 _PyMethodDef_RawFastCallKeywords + 738
9 org.python.python 0x000000010e456b6c _PyCFunction_FastCallKeywords + 44
10 org.python.python 0x000000010e528081 call_function + 641
11 org.python.python 0x000000010e5206bc _PyEval_EvalFrameDefault + 4908
12 org.python.python 0x000000010e528dea _PyEval_EvalCodeWithName + 2874
13 org.python.python 0x000000010e4565e2 _PyFunction_FastCallDict + 450
14 org.python.python 0x000000010e457b96 _PyObject_Call_Prepend + 150
15 org.python.python 0x000000010e456c89 PyObject_Call + 137
16 sip.so 0x000000010f0cdefe call_method + 76
17 sip.so 0x000000010f0c9bcc sip_api_call_method + 136
18 PyNativeThinkboxUI.so 0x00000001113e1d52 sipMultiColumnSortFilterProxyModel::data(QModelIndex const&, int) const + 194
19 QtCore.so 0x000000010f34a970 meth_QModelIndex_data(_object*, _object*, _object*) + 160
20 org.python.python 0x000000010e4578b2 _PyMethodDef_RawFastCallKeywords + 738
21 org.python.python 0x000000010e456b6c _PyCFunction_FastCallKeywords + 44
22 org.python.python 0x000000010e528081 call_function + 641
23 org.python.python 0x000000010e5206bc _PyEval_EvalFrameDefault + 4908
24 org.python.python 0x000000010e528dea _PyEval_EvalCodeWithName + 2874
25 org.python.python 0x000000010e4565e2 _PyFunction_FastCallDict + 450
26 org.python.python 0x000000010e457b96 _PyObject_Call_Prepend + 150
27 org.python.python 0x000000010e456c89 PyObject_Call + 137
28 sip.so 0x000000010f0cdefe call_method + 76
29 sip.so 0x000000010f0c9bcc sip_api_call_method + 136
30 PyNativeThinkboxUI.so 0x00000001113e1d52 sipMultiColumnSortFilterProxyModel::data(QModelIndex const&, int) const + 194
31 QtCore.so 0x000000010f34a970 meth_QModelIndex_data(_object*, _object*, _object*) + 160

Downgrading Deadline to version 10.1.19.4 resolved my issue.

1 Like

Sounds like a good thing to bring up with support, if they have not seen this thread. There might be a bug they are not aware of.

1 Like

I reached out to support. They say this is a known issue and that the workaround on this issue is if running on 10.1.20.3 to Launch the Monitor with -py-ver 2

I confirm this works.

2 Likes

Hi Guys,

Having the exast same issue with crashing while launching manage identities. Any idea how you launch the monitor using python version 2 on windows?

NB. Found the answers in the upgrade section

Hi @mattrico you can run deadlinemonitor.exe -py-ver 2 located in C:\Program Files\Thinkbox\Deadline10\bin

It worked for me.