Deadline Shelf Tab not Loading Maya 2018

FreUd · October 14, 2018, 5:38pm

I’ve used the " Submitter Installer" for Nuke and 3dsMax and it is working, I do not understand why I am having so much problem with Maya. (same error for 2018 and 2017), Using Win 7 on local workstation. I think I’ve followed all instructions from docs.thinkboxsoftware.com …

Here is my error from Maya:

"
running deadline command: -getrepositoryfilepath submission/Maya/Main/SubmitMayaToDeadline.mel
Running submission script "
C:/Program Files/Autodesk/Maya2018/bin>echo off
E:/ThinkBox/DeadlineRepository10/submission/Maya/Main/SubmitMayaToDeadline.mel"
// Warning: file: C:/Users/Freud/Documents/maya/scripts/DeadlineMayaClient.mel line 132: The SubmitMayaToDeadline.mel script could not be found in the Deadline Repository. Please make sure that the Deadline Client has been installed on this machine, that the Deadline Client bin folder is set in the DEADLINE_PATH environment variable, and that the Deadline Client has been configured to point to a valid Repository. //
"
from whatIs command, the user and DeadlineMayaClient .
userSetup.mel C:/Users/Freud/Documents/maya/scripts/userSetup.mel
from script:
if( startsWith( whatIs DeadlineMayaClient, “Mel procedure found in” ) ){ DeadlineMayaClient(); }else{ warning( “DeadlineMayaClient either has errors or has not been installed.” ); }

DeadlineMayaClient.mel C:/Users/Freud/Documents/maya/scripts/DeadlineMayaClient.mel

DEADLINE_PATH C:\Program Files\ThinkBox\Deadline10\bin

any help is appreciate

eamsler · October 15, 2018, 3:40pm

Hmm. Well, the Maya bootstrapping script (named “DeadlineMayaClient.mel”) is trying to call deadlinecommand -getrepositoryfilepath to figure out where to find the actual Repository mount.

Rarely, we find that Maya isn’t able to run command line applications…

Just to make sure it’s not a configuration issue, can you try running these two from the command prompt:

"%DEADLINE_PATH%\deadlinecommand" -getrepositoryroot

"%DEADLINE_PATH%\deadlinecommand" -getrepositoryfilepath submission/Maya/Main/SubmitMayaToDeadline.mel

If those both work, I’ll need to find how we run those same commands from melscript.

How many machines are affected here?

FreUd · October 15, 2018, 4:34pm

currently it is my Main workstation “submitter”, I am planning on using “AWS UBL” to submit my jobs to AWS renderfarm.

both Command is turning out ;
The System Cannot find the path specified

if it is a configuration problem, I am not sure What I missed during the install.

eamsler · October 15, 2018, 4:37pm

Sorry, I made a copy+paste error there and missed the first quote. Can you try those commands again?

FreUd · October 15, 2018, 4:44pm

“%DEADLINE_PATH%\deadlinecommand” -getrepositoryroot
E:\ThinkBox\DeadlineRepository10

“%DEADLINE_PATH%\deadlinecommand” -getrepositoryfilepath submission/Maya/Main/SubmitMayaToDeadline.mel
E:\ThinkBox\DeadlineRepository10\submission\Maya\Main\SubmitMayaToDeadline.mel

eamsler · October 15, 2018, 7:40pm

Okay, so the next test would be to try and run some commands through the Maya script editor.

Specifically, can you try running this command:

system "dir e:\\";

If that works, then try this:

system "c:\\progra~1\\Thinkbox\\Deadline10\\bin\\deadlinecommand -getrepositoryroot";

Now, I’m expecting both to fail and I have no idea how to fix this. If deadlinecommand throws its own error I should definitely be able to figure that out.

FreUd · October 15, 2018, 7:47pm

First line I’ve got:
Unterminated string. //

Second line seems to be working:
system “c:\progra~1\Thinkbox\Deadline10\bin\deadlinecommand -getrepositoryroot”;
// Result:
C:\Program Files\Autodesk\Maya2018\bin>echo off
E:\ThinkBox\DeadlineRepository10

eamsler · October 15, 2018, 8:31pm

I’m on a roll for testing this stuff. I forgot it should be "e:\\". No need to test that again.

Well, if both are working… Can you see if there’s a file at “E:/ThinkBox/DeadlineRepository10/submission/Maya/Main/SubmitMayaToDeadline.mel”? It should be, but who knows?!

If it’s not, just re-install the Repository over top of the current one and make sure to use an existing Database.

FreUd · October 15, 2018, 8:37pm

system “dir e:\”;
system “c:\progra~1\Thinkbox\Deadline10\bin\deadlinecommand -getrepositoryroot”;
// Result:
C:\Program Files\Autodesk\Maya2018\bin>echo off
E:\ThinkBox\DeadlineRepository10
//

ok, so both are working together

and yes there is a file … it was the first thing I’ve looked at with the first error.
Along with the Submit png and MayaJigsaw.py

eamsler · October 15, 2018, 8:38pm

Well, I’m stumped. Can you give me a call here? +1-866-419-0283 ext 2. That’ll ring all of us, but it’ll get to me. Ask for Edwin.

eamsler · October 15, 2018, 9:09pm

So, update here. It looks like we’re getting this every time we run something through system.

@anthonygelatka have ever seen this in the wild?

Interesting wrinkle too: We opened “c:\windows\system32\calc.exe” and only got the “echo off” business once it closed.

One guy here suggested looking at userSetup.mel to check and see if it’s setting environment or something odd, but I am thoroughly confused at this point.

FreUd · October 19, 2018, 1:00am

it seemed that the “echo off” is coming from the deadlinecommand.exe that run and then stopped.
I can see it in the process when maya launch.

eamsler · October 19, 2018, 3:14pm

We saw the same error when we ran “C:\Windows\System32\calc.exe”, though it only showed when closing the program. I thought that at first myself which is why we tested a non-Deadline application.