Failed to Connect. Can't launch Monitor or Worker anymore

Hello All!

I’m running into an issue that’s completely blocking us from using Deadline.
When I try to launch either the monitor or worker on any machine I get an issue telling me it’s failing to establish a connection.

Specficially:

The Monitor was unable to connect to the specified Repository (H:/Tech/Deadline).

Could not connect to any of the specified Mongo DB servers defined in the "Hostname" parameter of the "settings\connection.ini" file in the root of the Repository.

The following errors were encountered:

* 192.168.102.10: The connection attempt timed out.
* SVR-DC-01: The connection attempt timed out.
   at Deadline.StorageDB.MongoDB.MongoDBUtils.HandleException(String serverAddress, Exception ex, String optionalMessagePrefix)
   at Deadline.StorageDB.RepositoryConnect.DirectRepositoryStorage.a(DirectConnectionSettings ou, Int32 ov, X509Certificate2 ow, X509Certificate2 ox)
   at Deadline.StorageDB.RepositoryConnect.DirectRepositoryStorage..ctor(RepositoryConnectionSettings repositoryConnectionSettings, Int32 connectionPoolSize, Boolean leanConnect, X509Certificate2 dbClientCert, X509Certificate2 rootCA, Boolean skipVersionCheck, Boolean isRCS, DataControllerUpdateClient updateClient, HttpClient httpClient)
   at Deadline.StorageDB.RepositoryConnect.DirectRepositoryStorage..ctor(RepositoryConnectionSettings repositoryConnectionSettings, X509Certificate2 dbClientCert, X509Certificate2 rootCA, Boolean skipVersionCheck, Boolean isRCS, DataControllerUpdateClient updateClient, HttpClient httpClient)
   at Deadline.StorageDB.RepositoryConnect.RepositoryStorageManager.ConnectToRepository(RepositoryConnectionSettings connSettings, Boolean skipVersionCheck, DataControllerUpdateClient updateClient, HttpClient httpClient)
   at Deadline.Controllers.DataController.ConnectToRepository(RepositoryConnectionSettings connectionSettings)
   at Deadline.Controllers.DataController.SetupConnectionSettings(RepositoryConnectionSettings connSettings)
   at Deadline.Controllers.DataController.Initialize(RepositoryConnectionSettings connSettings)
   at Deadline.Controllers.DataController..ctor(RepositoryConnectionSettings connSettings)
   at Deadline.Applications.DeadlineApplicationManager.CreateDataController(RepositoryConnectionSettings connSettings)
   at Deadline.Applications.DeadlineApplicationManager.Connect(RepositoryConnectionSettings connSettings, Boolean updateScriptManager)
   at Deadline.Monitor.MonitorManager.Connect(RepositoryConnectionSettings connectionSettings, Boolean updateScriptManager)

I’m also getting a message in the deadlinercs.exe that tells me “the connection attempt timed out and that an operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full”

I’ve tried restarting my service. I’ve tried following up all the steps to any similar issues I’ve found online, but nothing seems to be working. Everything seems to be set up correctly. I’ve been running it for about a year or 2 without any issues and suddenly it just stopped working. I haven’t made any changes to anything so I’m confused why it suddenly stopped working.

I’m not very comfortable with some of the deep IT stuff, I’m just doing what I can to keep my small operation running so it’s been challenging to diagnose.
For what it’s worth. I have the deadline repo installed on our server machine, which is mapped to the H: drive of each worker.

I could really use some assistance and guidance on where to start looking and what steps to take to sort this issue out.

Much appreciated!

You didn’t say what steps you took, but did you try any of the troubleshooting steps from this article:

The connection timed out issue you are running into is commonly seen due network or firewall issue. You can refer to our Knowledge Base that has troubleshooting steps mentioned : https://awsthinkbox.zendesk.com/hc/en-us/articles/360052921534-Connection-Issues-Connection-Timed-Out-Firewall-Issues

Do let us know how it goes.

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