Failed to establish connection to Max

Dave_Wortley · October 22, 2012, 8:55pm

Installed a nightly build of VRay and it broke our farm, Deadline fails to establish a connection to max, it fails to load the deadline scene it would seem. Anyone got any idea why installing a new version of Vray would do this? And annoyingly uninstalling doesn’t work! We have to uninstall Max + VRay + all plugins and re-install to get working!!! :@

rrussell · October 23, 2012, 2:13pm

Can you render with 3dsmaxcmd.exe from the command line? I’m curious if the Vray install just broke Deadline, or if it broke Max’s batch rendering in general.

An error log from the Deadline job would also help.

Thanks!

Ryan

Dave_Wortley · October 23, 2012, 3:39pm

We ended up having to reinstall the whole farm, as they only way to solve the problem was to do a complete removal of max and all plugins and re-install. Our IT guy was not happy!

=======================================================
Error Message

3dsmax startup: Error getting connection from 3dsmax: Monitored managed process “3dsmaxProcess” has exited or been terminated.
duplicate plug-in path. Continue showing warnings?
2012/10/22 17:53:43 WRN: Class <Forest Tools 3> from <ForestPackPro.dlo> has duplicate class ID: not loading. This may be due to a duplicate plug-in path. Continue showing warnings?
2012/10/22 17:53:43 WRN: Class <XShadow 3> from <ForestPackPro.dlo> has duplicate class ID: not loading. This may be due to a duplicate plug-in path. Continue showing warnings?
2012/10/22 17:53:43 WRN: Class <Forest Pro 2> from <ForestPackPro2.dlo> has duplicate class ID: not loading. This may be due to a duplicate plug-in path. Continue showing warnings?
2012/10/22 17:53:43 WRN: Class from <ForestPackPro2.dlo> has duplicate class ID: not loading. This may be due to a duplicate plug-in path. Continue showing warnings?
2012/10/22 17:53:43 WRN: Class from <ForestPackPro2.dlo> has duplicate class ID: not loading. This may be due to a duplicate plug-in path. Continue showing warnings?
2012/10/22 17:53:43 WRN: Class from <ForestPackPro2.dlo> has duplicate class ID: not loading. This may be due to a duplicate plug-in path. Continue showing warnings?
2012/10/22 17:53:43 WRN: Class from <ForestPackPro2.dlo> has duplicate class ID: not loading. This may be due to a duplicate plug-in path. Continue showing warnings?
2012/10/22 17:53:43 WRN: Class from <ForestPackPro2.dlo> has duplicate class ID: not loading. This may be due to a duplicate plug-in path. Continue showing warnings?
2012/10/22 17:53:43 WRN: Class from <ForestPackPro2.dlo> has duplicate class ID: not loading. This may be due to a duplicate plug-in path. Continue showing warnings?
2012/10/22 17:53:43 WRN: Class <XShadow 2> from <ForestPackPro2.dlo> has duplicate class ID: not loading. This may be due to a duplicate plug-in path. Continue showing warnings?
2012/10/22 17:53:43 INF: Hair Farm Rendernode 1.4.1 (build 101) is loaded.
2012/10/22 17:53:47 ERR: An unexpected exception has occurred in the network renderer and it is terminating.

=======================================================
Slave Log

0: Task timeout is disabled.
0: Loaded job: s010_s020_MDD_01_pp (999_100_000_19a7727e)
0: Successfully mapped Y: to \bluearc.taylorjames.com\CGI
0: Successfully mapped X: to \bluearc.taylorjames.com\Data
0: INFO: StartJob: initializing script plugin 3dsmax
0: INFO: About: 3dsmax Plugin for Deadline
0: INFO: Start Job called - starting up 3dsmax plugin
0: INFO: Rendering with 3dsmax version: 2011
0: INFO: Build of 3dsmax to force: 64bit
0: INFO: Rendering with executable: C:\Program Files\Autodesk\3ds Max 2011\3dsmax.exe
0: INFO: Checking registry for 3dsmax language code
0: INFO: Found language code: 409
0: INFO: Language code string: enu
0: INFO: Fail on existing 3dsmax process: 0
0: INFO: Load 3dsmax timeout: 1000 seconds
0: INFO: Start job timeout: 1000 seconds
0: INFO: Progress update timeout: 8000 seconds
0: INFO: Progress update timout disabled: 0
0: INFO: Slave mode enabled: 1
0: INFO: Silent mode enabled: 0
0: INFO: Local rendering enabled: 1
0: INFO: Strict 3dsmax check enabled: 1
0: INFO: Verifying installation of 3dsmax 2011 at C:\Program Files\Autodesk\3ds Max 2011
0: INFO: Version of core.dll: 13.6.0.118
0: INFO: Ensuring 3dsmax install is valid
0: INFO: Running 3dsmaxcmd workaround
0: INFO: 3dsmaxcmd.exe returned: P10/22/2012 17:53:36 PM; Error opening scene file: "C:\Program Files\Autodesk\3ds Max 2011"
0: INFO: 3dsmax start up file: C:\Users\Remote\AppData\Local\Thinkbox\Deadline\slave\Rs30\plugins\deadlineStartupMax2011.max
0: INFO: Using user profiles: 1
0: INFO: Using 3dsmax ini file: C:\Users\Remote\AppData\Local\Autodesk\3dsmax\2011 - 64bit\enu\3dsmax.ini
0: INFO: Network log file: C:\Users\Remote\AppData\Local\Autodesk\3dsmax\2011 - 64bit\enu\Network\Max.log
0: INFO: Plugin ini file: C:\Program Files\Autodesk\3ds Max 2011\plugin.ini
0: INFO: Including user profile plugin ini: C:\Users\Remote\AppData\Local\Autodesk\3dsmax\2011 - 64bit\enu\Plugin.UserSettings.ini
0: INFO: Lightning connection plugin: C:\Users\Remote\AppData\Local\Thinkbox\Deadline\slave\Rs30\plugins\lightning64Max2011.dlx
0: INFO: 3dsmax socket connection port: 50768
0: INFO: Creating startup script: C:\Users\Remote\AppData\Local\Temp\lightning_startup.ms
0: INFO: Copying C:\Users\Remote\AppData\Local\Thinkbox\Deadline\slave\Rs30\plugins\lightning64Max2011.dlx to C:\Users\Remote\AppData\Local\Thinkbox\Deadline\temp\lightning\lightning.dlx
0: INFO: Copying dl.ini to C:\Users\Remote\AppData\Local\Autodesk\3dsmax\2011 - 64bit\enu to workaround a problem with version 2011
0: INFO: If this fails, make sure that the necessary permissions are set on this folder to allow for this copy to take place
0: INFO: Starting monitored managed process 3dsmaxProcess
0: INFO: Any popup windows with titles matching the regular expression “.Brazil Console.” will be ignored
0: INFO: Any popup windows with titles matching the regular expression “.MSP Acceleration.” will be ignored
0: INFO: Any popup windows with titles matching the regular expression “.FumeFX.” will be ignored
0: INFO: Any popup windows with titles matching the regular expression “.FumeFX Dynamics:.” will be ignored
0: INFO: Any popup windows with titles matching the regular expression “FumeFX\s*$” will be handled by pressing “Yes”
0: INFO: Any popup windows with titles matching the regular expression “.Maxwell Translation Window.” will be ignored
0: INFO: Any popup windows with titles matching the regular expression “.New updates are available - Craft Director Tools.” will be ignored
0: INFO: Any popup windows with titles matching the regular expression “Hair Farm” will be ignored
0: INFO: Any popup windows with titles matching the regular expression “Batch Render In Progress” will be ignored
0: INFO: Any popup windows with titles matching the regular expression “Pencil” will be ignored
0: INFO: Any popup windows with titles matching the regular expression “.VRay authorization.” will be handled by pressing “Cancel”
0: INFO: Any popup windows with titles matching the regular expression “.V-Ray warning.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.File Load: Units Mismatch.” will be handled by pressing “Adopt the File’s Unit Scale?;OK”
0: INFO: Any popup windows with titles matching the regular expression “.File Load: Gamma & LUT Settings Mismatch.” will be handled by pressing “Adopt the File’s Gamma and LUT Settings?;OK”
0: INFO: Any popup windows with titles matching the regular expression “.3ds Max.” will be handled by pressing “Yes”
0: INFO: Any popup windows with titles matching the regular expression “.Frame Rate Change.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.MAXScript Auto-load Script Error.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.Render history settings.” will be ignored
0: INFO: Any popup windows with titles matching the regular expression “.Render history note.” will be ignored
0: INFO: Any popup windows with titles matching the regular expression “.Warning - the software has encountered a problem.” will be handled by pressing “Don’t show me this error again;Continue”
0: INFO: Any popup windows with titles matching the regular expression “.Frantic Films FPS Watchdog.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.Missing Dlls.” will be handled by pressing “Cancel”
0: INFO: Any popup windows with titles matching the regular expression “Brazil r/s Rio Warning” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “3D Studio MAX” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.New updates are available - Craft Director Tools.” will be handled by pressing “Cancel”
0: INFO: Any popup windows with titles matching the regular expression “.Pop-up Note.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.Tablet Version Mismatch.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.Tablet Driver.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.Gather error.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.Image I/O Error.” will be handled by pressing “Retry”
0: INFO: Any popup windows with titles matching the regular expression “.Important nPower Plug-in Messages.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.glu3D.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.glu3D Warning!.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.Bitmap Filter Error.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.Maxwell Plug-in Update Notification.” will be handled by pressing “Don’t notify me about this version automatically;Close”
0: INFO: Any popup windows with titles matching the regular expression “.RealFlow Plug-in Update Notification.” will be handled by pressing “Don’t notify me about this version automatically;Close”
0: INFO: Any popup windows with titles matching the regular expression “.Learning Movies.” will be handled by pressing “Show this dialog at startup;Close”
0: INFO: Any popup windows with titles matching the regular expression “.Obsolete File.” will be handled by pressing “Don’t display this message.;OK”
0: INFO: Any popup windows with titles matching the regular expression “.Error Loading.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.IO Error.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.Error.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.Loading of custom driver failed.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “Warning” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.Welcome To Vue 8 xStream!.” will be handled by pressing “Don’t show this dialog again;Close”
0: INFO: Any popup windows with titles matching the regular expression “.Vue 8 xStream.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.3ds Max Performance Driver.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.* Autodesk Customer Involvement Program.*” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.nPower Software Plugin Product Selection Dialog.” will be handled by pressing “Solids Bundle (Solids + Translators);OK”
0: INFO: Any popup windows with titles matching the regular expression “.Exception.” will be handled by pressing “OK”
0: INFO: Any popup windows with titles matching the regular expression “.DbxHost Message.” will be handled by pressing “OK”
0: INFO: Stdout Handling Enabled: False
0: INFO: Popup Handling Enabled: True
0: INFO: Using Process Tree: True
0: INFO: Hiding DOS Window: False
0: INFO: Creating New Console: False
0: INFO: Render Executable: “C:\Program Files\Autodesk\3ds Max 2011\3dsmax.exe”
0: INFO: Render Argument: -p “dl.ini” -q -s “C:\Users\Remote\AppData\Local\Thinkbox\Deadline\slave\Rs30\plugins\deadlineStartupMax2011.max”
0: INFO: Startup Directory: “C:\Program Files\Autodesk\3ds Max 2011”
0: INFO: Process Priority: BelowNormal
0: INFO: Process is now running
0: INFO: Waiting for connection from 3dsmax
0: WARNING: Monitored managed process 3dsmaxProcess is no longer running

=======================================================
Error Type

FailRenderException

=======================================================
Error Stack Trace

at Deadline.Plugins.ScriptPlugin.FailRender(String message)
at CallSite.Target(Closure , CallSite , CodeContext , Object , Object )
at System.Dynamic.UpdateDelegates.UpdateAndExecute3[T0,T1,T2,TRet](CallSite site, T0 arg0, T1 arg1, T2 arg2)
at WaitForConnection$140(Closure , PythonFunction , Object , Object )
at IronPython.Compiler.PythonCallTargets.OriginalCallTarget2(PythonFunction function, Object arg0, Object arg1)
at IronPython.Runtime.PythonFunction.FunctionCaller2.Call2(CallSite site, CodeContext context, Object func, T0 arg0, T1 arg1) at System.Dynamic.UpdateDelegates.UpdateAndExecute4[T0,T1,T2,T3,TRet](CallSite site, T0 arg0, T1 arg1, T2 arg2, T3 arg3) at CallSite.Target(Closure , CallSite , CodeContext , Object , String ) at System.Dynamic.UpdateDelegates.UpdateAndExecute3[T0,T1,T2,TRet](CallSite site, T0 arg0, T1 arg1, T2 arg2) at StartMax$129(Closure , PythonFunction , Object ) at IronPython.Compiler.PythonCallTargets.OriginalCallTarget1(PythonFunction function, Object arg0) at IronPython.Runtime.PythonFunction.FunctionCaller1.Call1(CallSite site, CodeContext context, Object func, T0 arg0)
at CallSite.Target(Closure , CallSite , CodeContext , Object )
at System.Dynamic.UpdateDelegates.UpdateAndExecute2[T0,T1,TRet](CallSite site, T0 arg0, T1 arg1)
at StartJob$121(Closure , PythonFunction , Object )
at IronPython.Compiler.PythonCallTargets.OriginalCallTarget1(PythonFunction function, Object arg0)
at IronPython.Runtime.PythonFunction.FunctionCaller`1.Call1(CallSite site, CodeContext context, Object func, T0 arg0)
at CallSite.Target(Closure , CallSite , CodeContext , Object )
at IronPython.NewTypes.Deadline.Plugins.DeadlinePlugin_1$1.StartJob()
at Deadline.Plugins.ScriptPlugin.StartJob(Job job)

rrussell · October 23, 2012, 3:50pm

Thanks! I was worried that’s what the log would look like. When this happens, it means max has crashed. It’s like the generic “An unexpected exception has occurred in the network renderer and it is terminating.” error you would see when rendering through backburner.

So the next step would be to test 3dsmaxcmd.exe on a problematic machine. If you can’t render with that, then it’s definitely a more general max rendering problem that’s being introduced by the update.