AWS Thinkbox Discussion Forums

Failed to load plugin, no error

HI there,

On occasion with a bad rollout or config, we get errors like this:
Capture.PNG

Deadline doesn’t seem to detect this error or popup in general. I would hope for a failed frame, but even adding this dialog to the popup handler section of the 3dsmax plugin, didn’t do anything.

(failed to mention that this is a standard 3dsmax error popup)

Hey Laszlo,

In theory we should be able to detect this dialog. Let’s check a couple of things. We don’t currently have this dialog title syntax in our list of dialogs to detect. Can you use something like WinSpy++ to confirm the dialog title matches what your PopupHandler code was looking for?
catch22.net/software/winspy-17

Additionally, in WinSpy++, can you confirm the className of the dialog. I’d like to confirm we are able to detect it and it’s not some obscure thing that ADSK has done here.

Do you have a way to easily replicate this pop-up that I can follow over here as well?

Finally, this popup seems to be something that can maybe get fixed more permanently by following the various answers here?
answers.microsoft.com/en-us/wind … 3d9?auth=1

I’ve added it to the 3dsmax popup handler as

self.AddPopupHandler( “.LoadLibrary failed.”, “OK” )

But it didnt seem to work. Maybe the window is not a children of max the way deadline expects it.

Since it was holding up simulations and renders, we have since added it to our own internal popup handler, so reproducing might be a bit troublesome :slight_smile:
Ill try to chalk some time up for this though.

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