Install problems - Error 2753

Frost
1

Hello !

I’ve downloaded Frost 1.4.2.57152.
Is there only .MSI available ?

By the way, i’ve got trouble to install it on rendernode, while it worked on workstation.

Frost_install_bug.JPG

Any ideas ?

Thanks !

2

Yes, only an MSI is available. However, if we cannot resolve this installer error, then we could put together a ZIP file for you instead.

Have you previously installed Frost on the render node? (Does Frost appear in the Control Panel → Programs → Uninstall a program dialog?) If Frost was previously installed, then the Microsoft Fix it utility may help you uninstall the old version before installing the new one.

Could you please go to your render node, open a Command Prompt window, and run the following:

cd PATH\TO\INSTALLER msiexec /i FrostMX_1.4.2.57152_win64.msi /L*vx LogFile.txtAnd then send us a copy of your LogFile.txt?

3

Hello

My problem is i tryed to install Frost a first time quietly :
…\FrostMX_1.4.1.56170_win64.msi /quiet

But it looks like it install a ‘corrupted’ version of frost that didn’t worked.
I tryed Microsoft FixIt, and it sucessfully uninstall it, saying there was registry key problems.
But this is a UI solution, i can’t FixIt on ~100 rendernodes.

I find this ‘thing’ that can help to uninstall :
Frost.jpg
But it is very strange, this file doesn’t exist on corrupted installs.

For the moment, my workaround is pretty weird:

  • I installmannually frost 1.4.2 mannually and fail it
  • Now the ‘remove Frost from 3dsmax’ is running, so i mannually uninstall frost
  • then i can CMD install Frost 1.4.2

Here’s log : LogFile.txt (342 KB)

4

Thank you!

I wonder if it is actually necessary to run “Remove Frost from 3dsmax” as part of your workaround?

I would like to make sure that I understand: most of your render nodes have a corrupted install of Frost 1.4.1, and you have not yet attempted to install Frost 1.4.2 on them?

What happens if you attempt to uninstall Frost 1.4.1 from a render node, without first installing Frost 1.4.2?

I wonder if it would be possible to repair the old Frost 1.4.1 installation, before attempting to install Frost 1.4.2? To do so, open a Command Prompt window, and run the following:

MsiExec.exe /F {F6590A66-906E-4E61-A0D1-AB8F184C118F}

Could you please send us a log file from attempting to uninstall Frost 1.4.1 from a render node? To create the log file, open a Command Prompt window, and run the following:

MsiExec.exe /X{F6590A66-906E-4E61-A0D1-AB8F184C118F} /L*vx Uninstall141LogFile.txt
5

I tryed to install Frost 1.4.1 with cmd, but it looks like it failed (i didn’t checked it, so i realized it failed a bit late ^^)
So i wanted to clean Frost and make the upgrad to 1.4.2.

I tryed to repair, mannually and with your commande line, didn’t do anything.

Uninstallation is broken (like the installation directly of 1.4.2) while i didn’t “remove Frost from 3dsmax”
Here’s a log of you’r commande :
Uninstall141LogFile.txt (122 KB)

BTW i just need mannually remove from 3dsmax my corrupted version, then i can CMD install my upgrade of Frost.
That’ll teach me to deploy without testing :stuck_out_tongue:

6

Thanks! I should mention that you can run “Remove Frost from 3ds Max” on the command line:

"C:\Program Files\Thinkbox\Frost MX\bin\MaxPluginHelper.exe" --remove --quiet --plugin "Frost"

Sorry, I’m still having trouble reproducing this problem. If you get a chance, could you please answer these questions:

Is Frost 1.4.1 the first version of Frost that you installed on your render nodes?

How did you install Frost on your render nodes? Did you simply run the following command from an Administrator command prompt?

..\FrostMX_1.4.1.56170_win64.msi /quiet
7

Hey, thanks for commande line !
Looks like sometimes, on some nodes , i have, after CMD install, to activate manually on Add Frost to 3dsmax.
I guess i can use same command line by replacing --remove by --add ?

By the way, yes my first insatall was FrostMX_1.4.1.56170_win64.msi.
And yes i tryed to install it with command line + /quiet

8

Yes, you can “Add Frost to 3ds Max” using a similar command: "C:\Program Files\Thinkbox\Frost MX\bin\MaxPluginHelper.exe" --install --quiet --plugin "Frost"

This is very interesting. I wonder if this could be related to your problem installing Frost 1.4.1.

What version of 3ds Max are you using? For example, 64-bit 3ds Max 2015?

9

Yes 3dsmax 2015 64.

Btw, just to let you know, we don’t have any trouble anymore. I spend some time removing manually all corrupted frost, and now with the correct CMD line (witch should be add to the doc, or did i read bad ? :slight_smile: ) all nodes are OK.

Thanks for support !