Issues with Windows Client Installer

Deadline
1

This is a strange one. I’ve set up the vast majority of a network with no issues but I have a problem machine. What seems to be happening is the installer for Windows client keeps failing on this particular machine.

The machine in question has been wiped clean twice now with a fresh Win 11 install each time. This is the only machine out of many that has this issue.A

The installer fails at a different point each time, getting a different amount of the way through the installer script before failing. Bug reports vary widely. After the most recent clean Win install and a fresh attempt I am getting a lot of “Exiting with code 1”.

As many times as not, the installer fails silently.

Over the past day or so I’ve managed to get the installer to nearly finish but usually it fails to set the path to the binaries and never installs the un-installer. But usually it fails well before these steps either silently or explicitly.

I’ve tried re-downloading the installers, same results. I’ve tried installing from the admin, same results.

I’ve tried to ‘heal’ the failed installations with manually setting paths to binaries, etc… but this doesn’t seem to produce a stable install.

Any advice is appreciated.

2

Could you try running the installer in non-interactive mode? This should at least display the real error that’s causing the failure. Follow the guide here. You should run with --debuglevel 4.

I suspect it might be the same operation failing each time, but the operations are ordered differently, and thus it appears to fail at different points.

1 Like
3

Mois thanks for the ideas.

We actually tried installing the same iso version of windows on an VM and that worked no problem, Deadline installs with no issue.

We then installed in safe mode on the problematic machine the installer worked with no problem. However when rebooted into normal mode, worker and monitor required the normal firewall access but then will not launch. Worker launches on behalf of launcher but is hidden, only visible in Task Manager.

So nothing opens up in GUI. Going to the binaries directly in Program Files and opening from there has no affect.

Something on this machine is blocking these applications and it’s an outlier… no other machines have this issue.

It’s very weird!

Again any help would be most appreciated.