Licensing issues with upgrade - Solved

Tim_Ellis · February 4, 2015, 5:53pm

—EDIT – Domain name had been entered to license instead of server name. Corrected mistake and now no issues with either installer or manual installation method. --EDIT–

Migrating V6 to V7 public. Removed lmtools / c:/flexnet folder after deactivating and removing the thinkbox service as per the license installation and removal documents for V7.

Installed license sever using the license tool but Thinkbox service will not start and lmgrd gets stuck in a loop trying to start the service. LMtools reports it is starting the service, then VD is starting, please check vendor daemon’s log file:-
Server status shows this:-

Error getting status: Cannot connect to license server system. The license server manager (lmgrd) has not been started yet, the wrong port@host or license file is being used, or the port or hostname in the license file has been changed. Server name: server License path: @server; FlexNet Licensing error:-15,570 For further information, refer to the FlexNet Licensing documentation, available at "www.flexerasoftware.com".

First I had the Thinkbox.log tell me the server host name was not correct as above, so added 127.0.0.1 servername to my hosts file, which cleared that error as per the docs. However, I did not have this problem with V6 and it’s version of flexnet. I have just tested this again and the log is now saying this:-

17:49:25 (lmgrd) Server's System Date and Time: Wed Feb 04 2015 17:49:25 GMT Standard Time 17:49:25 (lmgrd) pid 5776 17:49:25 (lmgrd) SLOG: Summary LOG statistics is enabled.

If the service does manage to start, I am told it then stopped. ‘Some services stop automatically if they are not used by another service or program.’

Have tried manual installation using the x64 bit lmtools etc but the same thing happens, it just gets stuck trying to launch the service.

I have even tried the port number specification in the license file for my server and for the vendor port, but still the same happens.

Not sure where to go next as I can’t license the software at all. If I try loading the license to a slave individually, it tells me the license is not correct for the version of Deadline.

Been banging my head all day over this. If I install a slave then that tells me it can’t reach the license server.

All using latest public build 7.0.2.3 and the 11.12 license tools.

Tim.

eamsler · February 4, 2015, 6:16pm

Hey Tim, I tried giving you a call at the number listed for you folks in our system but had no luck. I’m assuming you’ve left for the day.

I want to see entirety of the ‘Thinkbox.log’ file if you’re willing. For others, there’s a quick blurb on the locations of that here:
docs.thinkboxsoftware.com/produc … nse-server

A -15 error is usually a firewall interfering with the vendor daemon ‘thinkbox’ and not lmgrd, so disabling it if it’s there as a test would be worthwhile. If it does help, we have some docs here to help you set something up:
docs.thinkboxsoftware.com/produc … l.html#id1

If all else fails, we get in at about 3:30pm UK time so feel free to give us a ring at 1-866-419-0283 extension 2.

Tim_Ellis · February 5, 2015, 2:32pm

Hi and thank you for the reply and trying to call.
This is the Thinkbox.log prior to changing the hosts file:-

13:33:55 (lmgrd) ----------------------------------------------- 13:33:55 (lmgrd) Please Note: 13:33:55 (lmgrd) 13:33:55 (lmgrd) This log is intended for debug purposes only. 13:33:55 (lmgrd) In order to capture accurate license 13:33:55 (lmgrd) usage data into an organized repository, 13:33:55 (lmgrd) please enable report logging. Use Flexera Software LLC's 13:33:55 (lmgrd) software license administration solution, 13:33:55 (lmgrd) FlexNet Manager, to readily gain visibility 13:33:55 (lmgrd) into license usage data and to create 13:33:55 (lmgrd) insightful reports on critical information like 13:33:55 (lmgrd) license availability and usage. FlexNet Manager 13:33:55 (lmgrd) can be fully automated to run these reports on 13:33:55 (lmgrd) schedule and can be used to track license 13:33:55 (lmgrd) servers and usage across a heterogeneous 13:33:55 (lmgrd) network of servers including Windows NT, Linux 13:33:55 (lmgrd) and UNIX. Contact Flexera Software LLC at 13:33:55 (lmgrd) www.flexerasoftware.com for more details on how to 13:33:55 (lmgrd) obtain an evaluation copy of FlexNet Manager 13:33:55 (lmgrd) for your enterprise. 13:33:55 (lmgrd) 13:33:55 (lmgrd) ----------------------------------------------- 13:33:55 (lmgrd) 13:33:55 (lmgrd) 13:33:55 (lmgrd) Server's System Date and Time: Wed Feb 04 2015 13:33:55 GMT Standard Time 13:33:55 (lmgrd) pid 5684 13:33:55 (lmgrd) SLOG: Summary LOG statistics is enabled. 13:34:03 (lmgrd) "server": Not a valid server hostname, exiting. 13:34:03 (lmgrd) Valid license server system hosts are: "emp3d.local" 13:34:03 (lmgrd) Using license file "C:\Program Files (x86)\Thinkbox\License Server\Thinkbox.lic"
After changing the hosts file by adding “127.0.0.1 server” as suggested by the docs, the log stops at:-“13:33:55 (lmgrd) SLOG: Summary LOG statistics is enabled.” Lmtools states:- “VD is starting, please check vendor daemon’s status in debug log” when starting the Thinkbox server.

One thing I didn’t mention is when trying to start the license server, two instances of lmgrd fire up in the task manager and both attempt to start the service, then the PID changes each time as they try again when it doesn’t start. The service is not set to use a specific user account, has the ‘restart’ options set as per the docs and is set to Automatic (delayed start). Manually trying to start the service from the ‘Services’ manager, doesn’t manage to start it. It hangs around 50% then when it reaches the end, tells me either the service was stopped, ‘Some services stop automatically if they are not used by another service or program.’ or 'Windows could not start the Thinkbox7 service on local computer. ‘Error 1067: the process terminated unexpectedly.’

Lmtools shows this as other vendor:- C:\flexlm\license.dat This file no longer exists in the new installation directories for either C:\Program Files (x86)\Thinkbox\License Server\ or c:\flexlm

If I add my domain to the server name in the hosts file I get a bit further, I also added the vendor path to the license file in lmtools.
Lmtools perform status enquiry:-

[code]--------
Status

Flexible License Manager status on Thu 2/5/2015 13:29

[Detecting lmgrd processes…]
License server status: 27016@emp3d.local
License file(s) on emp3d.local: C:\flexlm\Thinkbox.lic;@server:

lmgrd is not running: Cannot connect to license server system.
The license server manager (lmgrd) has not been started yet,
the wrong port@host or license file is being used, or the
port or hostname in the license file has been changed.
Server name: 192.168.19.2
License path: 27016@emp3d.local;
FlexNet Licensing error:-15,10. System Error: 10061 “WinSock: Connection refused”
For further information, refer to the FlexNet Licensing documentation,
available at “www.flexerasoftware.com”.[/code]
Notice here the ip for the server is shown as the name now and not ‘server’ as it should be. Changing the hosts file to add this:- 192.168.19.2 server as well as the 127.0.0.1 server.emp3d.local gives a different status enquiry report:-

[code]--------
Status

Flexible License Manager status on Thu 2/5/2015 13:29

[Detecting lmgrd processes…]
License server status: 27016@emp3d.local
License file(s) on emp3d.local: C:\flexlm\Thinkbox.lic;@server:

lmgrd is not running: Cannot connect to license server system.
The license server manager (lmgrd) has not been started yet,
the wrong port@host or license file is being used, or the
port or hostname in the license file has been changed.
Server name: 192.168.19.2
License path: 27016@emp3d.local;
FlexNet Licensing error:-15,10. System Error: 10061 “WinSock: Connection refused”
For further information, refer to the FlexNet Licensing documentation,
available at “www.flexerasoftware.com”.

Status

Flexible License Manager status on Thu 2/5/2015 13:33

[Detecting lmgrd processes…]
License server status: 27016@emp3d.local
License file(s) on emp3d.local: C:\flexlm\Thinkbox.lic:

emp3d.local: license server UP (MASTER) v11.12.0

Vendor daemon status (on emp3d.local):

thinkbox: Cannot connect to license server system.
The license server manager (lmgrd) has not been started yet,
the wrong port@host or license file is being used, or the
port or hostname in the license file has been changed.
Server name: 192.168.19.2
License path: 27016@emp3d.local;
FlexNet Licensing error:-15,578. System Error: 10049 “WinSock: Invalid address”
For further information, refer to the FlexNet Licensing documentation,
available at “www.flexerasoftware.com”.[/code]
With this Thinkbox.log output which has not been this busy until trying the above hosts file changes:-

[code]13:32:28 (lmgrd) -----------------------------------------------
13:32:28 (lmgrd) Please Note:
13:32:28 (lmgrd)
13:32:28 (lmgrd) This log is intended for debug purposes only.
13:32:28 (lmgrd) In order to capture accurate license
13:32:28 (lmgrd) usage data into an organized repository,
13:32:28 (lmgrd) please enable report logging. Use Flexera Software LLC’s
13:32:28 (lmgrd) software license administration solution,
13:32:28 (lmgrd) FlexNet Manager, to readily gain visibility
13:32:28 (lmgrd) into license usage data and to create
13:32:28 (lmgrd) insightful reports on critical information like
13:32:28 (lmgrd) license availability and usage. FlexNet Manager
13:32:28 (lmgrd) can be fully automated to run these reports on
13:32:28 (lmgrd) schedule and can be used to track license
13:32:28 (lmgrd) servers and usage across a heterogeneous
13:32:28 (lmgrd) network of servers including Windows NT, Linux
13:32:28 (lmgrd) and UNIX. Contact Flexera Software LLC at
13:32:28 (lmgrd) www.flexerasoftware.com for more details on how to
13:32:28 (lmgrd) obtain an evaluation copy of FlexNet Manager
13:32:28 (lmgrd) for your enterprise.
13:32:28 (lmgrd)
13:32:28 (lmgrd) -----------------------------------------------
13:32:28 (lmgrd)
13:32:28 (lmgrd)
13:32:28 (lmgrd) Server’s System Date and Time: Thu Feb 05 2015 13:32:28 GMT Standard Time
13:32:28 (lmgrd) pid 4556
13:32:28 (lmgrd) SLOG: Summary LOG statistics is enabled.
13:32:40 (lmgrd) Done rereading
13:32:40 (lmgrd) FlexNet Licensing (v11.12.0.2 build 145879 x64_n6) started on emp3d.local (IBM PC) (2/5/2015)
13:32:40 (lmgrd) Copyright © 1988-2013 Flexera Software LLC. All Rights Reserved.
13:32:40 (lmgrd) World Wide Web: http://www.flexerasoftware.com
13:32:40 (lmgrd) License file(s): C:\flexlm\Thinkbox.lic
13:32:44 (lmgrd) lmgrd tcp-port 27016
13:32:44 (lmgrd) (@lmgrd-SLOG@) ===============================================
13:32:44 (lmgrd) (@lmgrd-SLOG@) === LMGRD ===
13:32:44 (lmgrd) (@lmgrd-SLOG@) Start-Date: Thu Feb 05 2015 13:32:44 GMT Standard Time
13:32:44 (lmgrd) (@lmgrd-SLOG@) PID: 4556
13:32:44 (lmgrd) (@lmgrd-SLOG@) LMGRD Version: v11.12.0.2 build 145879 x64_n6 ( build 145879 (ipv6))
13:32:44 (lmgrd) (@lmgrd-SLOG@)
13:32:44 (lmgrd) (@lmgrd-SLOG@) === Network Info ===
13:32:44 (lmgrd) (@lmgrd-SLOG@) Socket interface: IPV6
13:32:44 (lmgrd) (@lmgrd-SLOG@) Listening port: 27016
13:32:44 (lmgrd) (@lmgrd-SLOG@)
13:32:44 (lmgrd) (@lmgrd-SLOG@) === Startup Info ===
13:32:44 (lmgrd) (@lmgrd-SLOG@) Is LS run as a service: Yes
13:32:44 (lmgrd) (@lmgrd-SLOG@) Server Configuration: Single Server
13:32:44 (lmgrd) (@lmgrd-SLOG@) Command-line options used at LS startup: -c C:\flexlm\Thinkbox.lic -l C:\flexlm\THinkbox.log -z -s
13:32:44 (lmgrd) (@lmgrd-SLOG@) License file(s) used: C:\flexlm\Thinkbox.lic
13:32:44 (lmgrd) (@lmgrd-SLOG@) ===============================================
13:32:44 (lmgrd) Starting vendor daemons …
13:32:44 (lmgrd) Starting vendor daemon at port 27016
13:32:44 (lmgrd) Using vendor daemon port 27016 specified in license file
13:32:44 (lmgrd) Started thinkbox (pid 1144)
13:32:44 (thinkbox) FlexNet Licensing version v11.12.0.2 build 145879 x64_n6
13:32:44 (thinkbox) SLOG: Summary LOG statistics is enabled.
13:32:44 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1
13:32:44 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2
13:32:48 (thinkbox) UPGRADING 11 “deadline” from version 6.10 to version 7.00
13:32:48 (thinkbox) Server started on emp3d.local for: deadline
13:32:48 (thinkbox) deadline deadline-balancer draft
13:32:48 (thinkbox) EXTERNAL FILTERS are OFF
13:32:56 (lmgrd) thinkbox using TCP-port 0
13:33:00 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).
13:33:00 (thinkbox) tcp_s is bad!!! Exiting
13:33:00 (thinkbox) EXITING DUE TO SIGNAL 28 Exit reason 5
13:33:00 (lmgrd) thinkbox exited with status 28 (Communications error)
13:33:00 (lmgrd) Since this is an unknown status, license server
13:33:00 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
13:33:00 (lmgrd) Starting vendor daemon at port 27016
13:33:00 (lmgrd) Using vendor daemon port 27016 specified in license file
13:33:00 (lmgrd) REStarted thinkbox (pid 664)
13:33:00 (thinkbox) FlexNet Licensing version v11.12.0.2 build 145879 x64_n6
13:33:00 (thinkbox) SLOG: Summary LOG statistics is enabled.
13:33:00 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1
13:33:00 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2
13:33:04 (thinkbox) UPGRADING 11 “deadline” from version 6.10 to version 7.00
13:33:04 (thinkbox) Server started on emp3d.local for: deadline
13:33:04 (thinkbox) deadline deadline-balancer draft
13:33:04 (thinkbox) EXTERNAL FILTERS are OFF
13:33:12 (lmgrd) thinkbox using TCP-port 0
13:33:16 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).
13:33:16 (thinkbox) tcp_s is bad!!! Exiting
13:33:16 (thinkbox) EXITING DUE TO SIGNAL 28 Exit reason 5
13:33:19 (lmgrd) thinkbox exited with status 28 (Communications error)
13:33:19 (lmgrd) Since this is an unknown status, license server
13:33:19 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
13:33:19 (lmgrd) Starting vendor daemon at port 27016
13:33:19 (lmgrd) Using vendor daemon port 27016 specified in license file
13:33:19 (lmgrd) REStarted thinkbox (pid 4512)
13:33:19 (thinkbox) FlexNet Licensing version v11.12.0.2 build 145879 x64_n6
13:33:19 (thinkbox) SLOG: Summary LOG statistics is enabled.
13:33:19 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1
13:33:19 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2
13:33:23 (thinkbox) UPGRADING 11 “deadline” from version 6.10 to version 7.00
13:33:23 (thinkbox) Server started on emp3d.local for: deadline
13:33:23 (thinkbox) deadline deadline-balancer draft
13:33:23 (thinkbox) EXTERNAL FILTERS are OFF
13:33:31 (lmgrd) thinkbox using TCP-port 0
13:33:35 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).
13:33:35 (thinkbox) tcp_s is bad!!! Exiting
13:33:35 (thinkbox) EXITING DUE TO SIGNAL 28 Exit reason 5
13:33:35 (lmgrd) thinkbox exited with status 28 (Communications error)
13:33:35 (lmgrd) Since this is an unknown status, license server
13:33:35 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
13:33:35 (lmgrd) Starting vendor daemon at port 27016
13:33:35 (lmgrd) Using vendor daemon port 27016 specified in license file
13:33:35 (lmgrd) REStarted thinkbox (pid 5876)
13:33:35 (thinkbox) FlexNet Licensing version v11.12.0.2 build 145879 x64_n6
13:33:35 (thinkbox) SLOG: Summary LOG statistics is enabled.
13:33:35 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1
13:33:35 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2
13:33:39 (thinkbox) UPGRADING 11 “deadline” from version 6.10 to version 7.00
13:33:39 (thinkbox) Server started on emp3d.local for: deadline
13:33:39 (thinkbox) deadline deadline-balancer draft
13:33:39 (thinkbox) EXTERNAL FILTERS are OFF
13:33:47 (lmgrd) thinkbox using TCP-port 0
13:33:51 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).
13:33:51 (thinkbox) tcp_s is bad!!! Exiting
13:33:51 (thinkbox) EXITING DUE TO SIGNAL 28 Exit reason 5
13:33:54 (lmgrd) thinkbox exited with status 28 (Communications error)
13:33:54 (lmgrd) Since this is an unknown status, license server
13:33:54 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
13:33:54 (lmgrd) Starting vendor daemon at port 27016
13:33:54 (lmgrd) Using vendor daemon port 27016 specified in license file
13:33:54 (lmgrd) REStarted thinkbox (pid 5176)
13:33:54 (thinkbox) FlexNet Licensing version v11.12.0.2 build 145879 x64_n6
13:33:54 (thinkbox) SLOG: Summary LOG statistics is enabled.
13:33:54 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1
13:33:54 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2
13:33:58 (thinkbox) UPGRADING 11 “deadline” from version 6.10 to version 7.00
13:33:58 (thinkbox) Server started on emp3d.local for: deadline
13:33:58 (thinkbox) deadline deadline-balancer draft
13:33:58 (thinkbox) EXTERNAL FILTERS are OFF
13:34:06 (lmgrd) thinkbox using TCP-port 0
13:34:10 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).
13:34:10 (thinkbox) tcp_s is bad!!! Exiting
13:34:10 (thinkbox) EXITING DUE TO SIGNAL 28 Exit reason 5
13:34:15 (lmgrd) thinkbox exited with status 28 (Communications error)
13:34:15 (lmgrd) Since this is an unknown status, license server
13:34:15 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
13:34:15 (lmgrd) Starting vendor daemon at port 27016
13:34:15 (lmgrd) Using vendor daemon port 27016 specified in license file
13:34:15 (lmgrd) REStarted thinkbox (pid 5764)
13:34:15 (thinkbox) FlexNet Licensing version v11.12.0.2 build 145879 x64_n6
13:34:15 (thinkbox) SLOG: Summary LOG statistics is enabled.
13:34:15 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1
13:34:15 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2
13:34:19 (thinkbox) UPGRADING 11 “deadline” from version 6.10 to version 7.00
13:34:19 (thinkbox) Server started on emp3d.local for: deadline
13:34:19 (thinkbox) deadline deadline-balancer draft
13:34:19 (thinkbox) EXTERNAL FILTERS are OFF
13:34:27 (lmgrd) thinkbox using TCP-port 0
13:34:31 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).
13:34:31 (thinkbox) tcp_s is bad!!! Exiting
13:34:31 (thinkbox) EXITING DUE TO SIGNAL 28 Exit reason 5
13:34:32 (lmgrd) thinkbox exited with status 28 (Communications error)
13:34:32 (lmgrd) Since this is an unknown status, license server
13:34:32 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
13:34:32 (lmgrd) Starting vendor daemon at port 27016
13:34:32 (lmgrd) Using vendor daemon port 27016 specified in license file
13:34:32 (lmgrd) REStarted thinkbox (pid 5704)
13:34:32 (thinkbox) FlexNet Licensing version v11.12.0.2 build 145879 x64_n6
13:34:32 (thinkbox) SLOG: Summary LOG statistics is enabled.
13:34:32 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1
13:34:32 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2
13:34:36 (thinkbox) UPGRADING 11 “deadline” from version 6.10 to version 7.00
13:34:36 (thinkbox) Server started on emp3d.local for: deadline
13:34:36 (thinkbox) deadline deadline-balancer draft
13:34:36 (thinkbox) EXTERNAL FILTERS are OFF
13:34:44 (lmgrd) thinkbox using TCP-port 0
13:34:48 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).
13:34:48 (thinkbox) tcp_s is bad!!! Exiting
13:34:48 (thinkbox) EXITING DUE TO SIGNAL 28 Exit reason 5
13:34:51 (lmgrd) thinkbox exited with status 28 (Communications error)
13:34:51 (lmgrd) Since this is an unknown status, license server
13:34:51 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
13:34:51 (lmgrd) Starting vendor daemon at port 27016
13:34:51 (lmgrd) Using vendor daemon port 27016 specified in license file
13:34:51 (lmgrd) REStarted thinkbox (pid 5888)
13:34:51 (thinkbox) FlexNet Licensing version v11.12.0.2 build 145879 x64_n6
13:34:51 (thinkbox) SLOG: Summary LOG statistics is enabled.
13:34:51 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1
13:34:51 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2
13:34:55 (thinkbox) UPGRADING 11 “deadline” from version 6.10 to version 7.00
13:34:55 (thinkbox) Server started on emp3d.local for: deadline
13:34:55 (thinkbox) deadline deadline-balancer draft
13:34:55 (thinkbox) EXTERNAL FILTERS are OFF
13:35:03 (lmgrd) thinkbox using TCP-port 0
13:35:07 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).
13:35:07 (thinkbox) tcp_s is bad!!! Exiting
13:35:07 (thinkbox) EXITING DUE TO SIGNAL 28 Exit reason 5
13:35:12 (lmgrd) thinkbox exited with status 28 (Communications error)
13:35:12 (lmgrd) Since this is an unknown status, license server
13:35:12 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
13:35:12 (lmgrd) Starting vendor daemon at port 27016
13:35:12 (lmgrd) Using vendor daemon port 27016 specified in license file
13:35:12 (lmgrd) REStarted thinkbox (pid 2508)
13:35:12 (thinkbox) FlexNet Licensing version v11.12.0.2 build 145879 x64_n6
13:35:12 (thinkbox) SLOG: Summary LOG statistics is enabled.
13:35:12 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1
13:35:12 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2
13:35:16 (thinkbox) UPGRADING 11 “deadline” from version 6.10 to version 7.00
13:35:16 (thinkbox) Server started on emp3d.local for: deadline
13:35:16 (thinkbox) deadline deadline-balancer draft
13:35:16 (thinkbox) EXTERNAL FILTERS are OFF
13:35:24 (lmgrd) thinkbox using TCP-port 0
13:35:28 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).
13:35:28 (thinkbox) tcp_s is bad!!! Exiting
13:35:28 (thinkbox) EXITING DUE TO SIGNAL 28 Exit reason 5
13:35:33 (lmgrd) thinkbox exited with status 28 (Communications error)
13:35:33 (lmgrd) Since this is an unknown status, license server
13:35:33 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
13:35:33 (lmgrd) Starting vendor daemon at port 27016
13:35:33 (lmgrd) Using vendor daemon port 27016 specified in license file
13:35:33 (lmgrd) REStarted thinkbox (pid 5392)
13:35:33 (thinkbox) FlexNet Licensing version v11.12.0.2 build 145879 x64_n6
13:35:33 (thinkbox) SLOG: Summary LOG statistics is enabled.
13:35:33 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1
13:35:33 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2
13:35:38 (thinkbox) UPGRADING 11 “deadline” from version 6.10 to version 7.00
13:35:38 (thinkbox) Server started on emp3d.local for: deadline
13:35:38 (thinkbox) deadline deadline-balancer draft
13:35:38 (thinkbox) EXTERNAL FILTERS are OFF
13:35:46 (lmgrd) thinkbox using TCP-port 0
13:35:50 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).
13:35:50 (thinkbox) tcp_s is bad!!! Exiting
13:35:50 (thinkbox) EXITING DUE TO SIGNAL 28 Exit reason 5
13:35:55 (lmgrd) thinkbox exited with status 28 (Communications error)
13:35:55 (lmgrd) Since this is an unknown status, license server
13:35:55 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
13:35:55 (lmgrd) Starting vendor daemon at port 27016
13:35:55 (lmgrd) Using vendor daemon port 27016 specified in license file
13:35:55 (lmgrd) REStarted thinkbox (pid 6056)
13:35:55 (thinkbox) FlexNet Licensing version v11.12.0.2 build 145879 x64_n6
13:35:55 (thinkbox) SLOG: Summary LOG statistics is enabled.
13:35:55 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1
13:35:55 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2
13:35:59 (thinkbox) UPGRADING 11 “deadline” from version 6.10 to version 7.00
13:35:59 (thinkbox) Server started on emp3d.local for: deadline
13:35:59 (thinkbox) deadline deadline-balancer draft
13:35:59 (thinkbox) EXTERNAL FILTERS are OFF
13:36:07 (lmgrd) thinkbox using TCP-port 0
13:36:11 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).
13:36:11 (thinkbox) tcp_s is bad!!! Exiting
13:36:11 (thinkbox) EXITING DUE TO SIGNAL 28 Exit reason 5
13:36:11 (lmgrd) thinkbox exited with status 28 (Communications error)
13:36:11 (lmgrd) Please correct problem and restart daemons
*********************************************************************************************When ‘Reread license’ button is pressed:-
14:08:19 (lmgrd) Rereading license file… Requested from administrator@server
14:08:19 (lmgrd) Can’t send reread to thinkbox: No socket connection to license server manager. (-7,10015:10054 “”)
14:08:23 (lmgrd) Done rereading
14:08:23 (lmgrd) …Finished rereading
14:08:23 (thinkbox) SLOG: Statistics Log Frequency is 240 minute(s).

[/code]
At this point the service has started in the services manager, I can get lmtools to reread the license but the status enquiries say VD is down, as do the slaves when set to 27016@192.168.19.2
If I update my machine name in my license file to 192.168.19.2 from ‘server’ then it all fails without as much feedback from the reports, as they implied the server name is possibly wrong.

Win server 2008 r2 x64 No windows or 3rd party firewall, just Cisco ASA 5500 firewall hardware which has no effect on same machine access. To clarify:- I have the same result using the x32bit auto license installer going to C:\Program Files (x86)\Thinkbox\License Server\ and using the manual install x64bit to c:\flexlm and setting up the license in Lmtools manually. Setting paths to same folder for lmgrd, the license and the log. I uninstalled the previous license server by stopping the service and removing it, then deleting the C:\flexlm folder as per the docs.

I am at my office for the next 4 and a half hours if you want to try my number again.

Many thanks,

Tim.

Tim_Ellis · February 5, 2015, 3:32pm

Just to add:-

I have had to remove the Hosts file additions as this machine is also my domain controller and DNS server. As such, the hosts file needs to be empty.

So I am back to this:-

15:14:30 (lmgrd) Rereading license file... Requested from administrator@server 15:14:30 (lmgrd) Starting vendor daemon at port 27016 15:14:30 (lmgrd) Using vendor daemon port 27016 specified in license file 15:14:30 (lmgrd) Reread: Started thinkbox (pid 6168)15:14:30 (thinkbox) FlexNet Licensing version v11.12.0.2 build 145879 x64_n6 15:14:30 (thinkbox) SLOG: Summary LOG statistics is enabled. 15:14:30 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT1 15:14:31 (thinkbox) SLOG: FNPLS-INTERNAL-CKPT2 15:14:34 (lmgrd) "server": Not a valid server hostname, exiting. 15:14:34 (lmgrd) Valid license server system hosts are: "emp3d.local" 15:14:34 (lmgrd) Using license file "C:\flexlm\Thinkbox.lic"

Checking the V6 license and the V7 license, the first sections are identical for machine name domain mac address and vendor line. Really don’t know why this is happening with lmtools 11.12.

Tim.

eamsler · February 5, 2015, 3:52pm

Well, I think the problem with this:

15:14:34 (lmgrd) "server": Not a valid server hostname, exiting. 15:14:34 (lmgrd) Valid license server system hosts are: "emp3d.local"

Is that the license file says it the tools should look for a host name of “server”, but the tools are finding “emp3d.local”.

I also wonder about this one:

13:32:56 (lmgrd) thinkbox using TCP-port 0 ... 13:33:00 (thinkbox) tcp_s is bad!!! Exiting

Did you specify a port for the ‘VENDOR’ line? I think that if the port number you used is more than 65535, Flex just uses port zero. Try using 2807 or something in that range.

We’re in now, so fire off a call when ready.

Tim_Ellis · February 5, 2015, 4:46pm

From the top of my license file:-

SERVER emp3d.local MAC ADDY 27001 VENDOR thinkbox PORT=2700

Just tried with the above port options in the license file- (Don’t forget I had to remove the host file additions.)

15:56:22 (lmgrd) Server's System Date and Time: Thu Feb 05 2015 15:56:22 GMT Standard Time 15:56:22 (lmgrd) pid 6628 15:56:22 (lmgrd) SLOG: Summary LOG statistics is enabled. 15:56:30 (lmgrd) "server": Not a valid server hostname, exiting. 15:56:30 (lmgrd) Valid license server system hosts are: "emp3d.local" 15:56:30 (lmgrd) Using license file "C:\flexlm\Thinkbox.lic"

& the status report:-

[code]--------
Status

Flexible License Manager status on Thu 2/5/2015 15:56

[Detecting lmgrd processes…]
License server status: 27001@emp3d.local
License file(s) on emp3d.local: C:\flexlm\Thinkbox.lic;@server:

lmgrd is not running: Cannot connect to license server system.
The license server manager (lmgrd) has not been started yet,
the wrong port@host or license file is being used, or the
port or hostname in the license file has been changed.
Server name: 192.168.19.2
License path: 27001@emp3d.local;
FlexNet Licensing error:-15,10. System Error: 10061 “WinSock: Connection refused”
For further information, refer to the FlexNet Licensing documentation,
available at “www.flexerasoftware.com”.[/code]

Have run a port scan on this machine to find out if those ports are in use and they are free.

Tim.

Tim_Ellis · February 5, 2015, 5:19pm

I have solved it.

There has been some error in my machine name, which to add confusion is called SERVER.

I changed the license line:-
SERVER emp3d.local MAC ADDY SERVER server MAC ADDY port#

So for some reason my domain emp3d.local was placed instead of the machine name in the license. I did not think anything was wrong because the SERVER at the start of the line, is my machine name.

Tim.

eamsler · February 5, 2015, 5:24pm

Perfecto! Glad we could lend a hand.

Tim_Ellis · February 5, 2015, 5:30pm

What is the most confusing is my previous licenses for V5 and V6 both had emp3d.local following the SERVER word at the start of the license, which means the machine name was emp3d.local and not correct. However I have not had any licensing issues like this with those versions.
For some reason the 11.12 flexlm system doesn’t like this.

The only reason I worked it out was trying to install the license server on another machine. I changed the word ‘SERVER’ to the new machine name which failed lmtools to have a correct/valid SERVER argument, as I had changed it and kept the domain name. Very confusing, but solved.

Tim.

Licensing issues with upgrade - Solved

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