Licensing problem

Hi!

Sorry for the multiple posts.

I can’t get my Maya license to work.
My scenario is this:

  • I have a trial license of Maya 2018 and a commercial license of Redshift installed locally

  • I can successfully render via deadline with my local licenses

  • I have successfully created an AWS infrastructure and a single “Maya 2018 and Redshift” AMI

  • I have purchased 50 hours of both Maya and Redshift usage based licensing for testing

  • I have downloaded both certificates and put them in the appropriate folder and checked that Deadline is pointing to it

  • For now I’ve disabled the firewall to rule that out

However when I attempt to render the scene on the remote AMI, I get a Maya licensing error:

2018-08-21 08:01:35: 0: STDOUT: maya: Autodesk MayaIO 2018

2018-08-21 08:01:35: 0: STDOUT: A licensing error occurred that Autodesk systems were not able to handle for you. Please contact Autodesk Customer Support for help in resolving this error.

Thanks for any help

Below is the full output log

=======================================================

Error

=======================================================

Error: Monitored managed process “MayaBatch” has exited or been terminated.

at Deadline.Plugins.PluginWrapper.RenderTasks (System.String taskId, System.Int32 startFrame, System.Int32 endFrame, System.String& outMessage, FranticX.Processes.ManagedProcess+AbortLevel& abortLevel) [0x002ea] in <57973cb9b7d9406ebbb4e4611a2d50f9>:0

=======================================================

Type

=======================================================

RenderPluginException

=======================================================

Stack Trace

=======================================================

at Deadline.Plugins.SandboxedPlugin.d (Deadline.Net.DeadlineMessage anx) [0x00242] in <57973cb9b7d9406ebbb4e4611a2d50f9>:0

at Deadline.Plugins.SandboxedPlugin.RenderTask (System.String taskId, System.Int32 startFrame, System.Int32 endFrame) [0x000df] in <57973cb9b7d9406ebbb4e4611a2d50f9>:0

at Deadline.Slaves.SlaveRenderThread.c (Deadline.IO.TaskLogWriter aeh) [0x00718] in <57973cb9b7d9406ebbb4e4611a2d50f9>:0

=======================================================

Log

=======================================================

2018-08-21 08:01:31: 0: Loading Job’s Plugin timeout is Disabled

2018-08-21 08:01:33: 0: Executing plugin command of type ‘Sync Files for Job’

2018-08-21 08:01:33: 0: All job files are already synchronized

2018-08-21 08:01:33: 0: Plugin MayaBatch was already synchronized.

2018-08-21 08:01:33: 0: Done executing plugin command of type ‘Sync Files for Job’

2018-08-21 08:01:33: 0: Executing plugin command of type ‘Initialize Plugin’

2018-08-21 08:01:33: 0: INFO: Executing plugin script ‘/home/ec2-user/Thinkbox/Deadline10/slave/ip-10-128-48-89/plugins/5b7595c08e017f160408762d/MayaBatch.py’

2018-08-21 08:01:34: 0: INFO: About: Maya Batch Plugin for Deadline

2018-08-21 08:01:34: 0: INFO: Render Job As User disabled, running as current user ‘ec2-user’

2018-08-21 08:01:34: 0: INFO: The job’s environment will be merged with the current environment before rendering

2018-08-21 08:01:34: 0: Done executing plugin command of type ‘Initialize Plugin’

2018-08-21 08:01:34: 0: Start Job timeout is disabled.

2018-08-21 08:01:34: 0: Task timeout is disabled.

2018-08-21 08:01:34: 0: Loaded job: apt_vredshift2 - nerdRooomCam (5b7595c08e017f160408762d)

2018-08-21 08:01:34: 0: Executing plugin command of type ‘Start Job’

2018-08-21 08:01:34: 0: INFO: Executing global asset transfer preload script ‘/home/ec2-user/Thinkbox/Deadline10/slave/ip-10-128-48-89/plugins/5b7595c08e017f160408762d/GlobalAssetTransferPreLoad.py’

2018-08-21 08:01:34: 0: INFO: Looking for AWS Portal File Transfer…

2018-08-21 08:01:34: 0: INFO: Looking for File Transfer controller in /opt/Thinkbox/S3BackedCache/bin/task.py…

2018-08-21 08:01:34: 0: INFO: Found AWS Portal File Transfer.

2018-08-21 08:01:34: 0: INFO: AWS Portal File Transfer is installed on the system. Adding file sync callbacks.

2018-08-21 08:01:34: 0: INFO: Adding callbacks for Advanced plugin.

2018-08-21 08:01:34: 0: INFO: Notifying AWS Portal File Transfer about job start.

2018-08-21 08:01:34: 0: INFO: AWS Portal File Transfer start…

2018-08-21 08:01:34: 0: INFO: AWS Portal File Transfer - add global upload whitelists …

2018-08-21 08:01:34: 0: INFO: Executing file transfer command: python /opt/Thinkbox/S3BackedCache/bin/task.py start 5b7595c08e017f160408762d --upload_whitelist nerdRoomCam.####.exr --upload_whitelist_re ^.+.abc$ ^.+.avi$ ^.+.bmp$ ^.+.bw$ ^.+.cin$ ^.+.cjp$ ^.+.cjpg$ ^.+.cxr$ ^.+.dds$ ^.+.dpx$ ^.+.dwf$ ^.+.dwfx$ ^.+.dwg$ ^.+.dxf$ ^.+.dxx$ ^.+.eps$ ^.+.exr$ ^.+.fbx$ ^.+.fxr$ ^.+.hdr$ ^.+.icb$ ^.+.iff$ ^.+.iges$ ^.+.igs$ ^.+.int$ ^.+.inta$ ^.+.iris$ ^.+.jpe$ ^.+.jpeg$ ^.+.jpg$ ^.+.jp2$ ^.+.mcc$ ^.+.mcx$ ^.+.mov$ ^.+.mxi$ ^.+.pdf$ ^.+.pic$ ^.+.png$ ^.+.prt$ ^.+.ps$ ^.+.psd$ ^.+.rgb$ ^.+.rgba$ ^.+.rla$ ^.+.rpf$ ^.+.sat$ ^.+.sgi$ ^.+.stl$ ^.+.sxr$ ^.+.targa$ ^.+.tga$ ^.+.tif$ ^.+.tiff$ ^.+.tim$ ^.+.vda$ ^.+.vrimg$ ^.+.vrmesh$ ^.+.vrsm$ ^.+.vrst$ ^.+.vst$ ^.+.wmf$ ^.+.ass$ ^.+.gz$ ^.+.ifd$ ^.+.mi$ ^.+.mi2$ ^.+.mxi$ ^.+.rib$ ^.+.rs$ ^.+.vrscene$

2018-08-21 08:01:34: 0: INFO: Result: In new task.py 2

2018-08-21 08:01:34: 0: task.py received the following known arguments: Namespace(cmd=u’start’, job_id=‘5b7595c08e017f160408762d’, upload_whitelist=[u’nerdRoomCam.####.exr’], upload_whitelist_re=[u’^.+\.abc$‘, u’^.+\.avi$‘, u’^.+\.bmp$‘, u’^.+\.bw$‘, u’^.+\.cin$‘, u’^.+\.cjp$‘, u’^.+\.cjpg$‘, u’^.+\.cxr$‘, u’^.+\.dds$‘, u’^.+\.dpx$‘, u’^.+\.dwf$‘, u’^.+\.dwfx$‘, u’^.+\.dwg$‘, u’^.+\.dxf$‘, u’^.+\.dxx$‘, u’^.+\.eps$‘, u’^.+\.exr$‘, u’^.+\.fbx$‘, u’^.+\.fxr$‘, u’^.+\.hdr$‘, u’^.+\.icb$‘, u’^.+\.iff$‘, u’^.+\.iges$‘, u’^.+\.igs$‘, u’^.+\.int$‘, u’^.+\.inta$‘, u’^.+\.iris$‘, u’^.+\.jpe$‘, u’^.+\.jpeg$‘, u’^.+\.jpg$‘, u’^.+\.jp2$‘, u’^.+\.mcc$‘, u’^.+\.mcx$‘, u’^.+\.mov$‘, u’^.+\.mxi$‘, u’^.+\.pdf$‘, u’^.+\.pic$‘, u’^.+\.png$‘, u’^.+\.prt$‘, u’^.+\.ps$‘, u’^.+\.psd$‘, u’^.+\.rgb$‘, u’^.+\.rgba$‘, u’^.+\.rla$‘, u’^.+\.rpf$‘, u’^.+\.sat$‘, u’^.+\.sgi$‘, u’^.+\.stl$‘, u’^.+\.sxr$‘, u’^.+\.targa$‘, u’^.+\.tga$‘, u’^.+\.tif$‘, u’^.+\.tiff$‘, u’^.+\.tim$‘, u’^.+\.vda$‘, u’^.+\.vrimg$‘, u’^.+\.vrmesh$‘, u’^.+\.vrsm$‘, u’^.+\.vrst$‘, u’^.+\.vst$‘, u’^.+\.wmf$‘, u’^.+\.ass$‘, u’^.+\.gz$‘, u’^.+\.ifd$‘, u’^.+\.mi$‘, u’^.+\.mi2$‘, u’^.+\.mxi$‘, u’^.+\.rib$‘, u’^.+\.rs$‘, u’^.+\.vrscene$'], url=‘localhost:4002’)

2018-08-21 08:01:34: 0: ----- StartTask -----

2018-08-21 08:01:34: 0: job_id: “5b7595c08e017f160408762d”

2018-08-21 08:01:34: 0: job_upload_whitelist: “nerdRoomCam.####.exr”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.abc$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.avi$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.bmp$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.bw$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.cin$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.cjp$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.cjpg$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.cxr$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.dds$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.dpx$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.dwf$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.dwfx$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.dwg$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.dxf$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.dxx$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.eps$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.exr$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.fbx$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.fxr$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.hdr$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.icb$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.iff$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.iges$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.igs$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.int$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.inta$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.iris$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.jpe$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.jpeg$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.jpg$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.jp2$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.mcc$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.mcx$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.mov$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.mxi$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.pdf$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.pic$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.png$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.prt$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.ps$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.psd$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.rgb$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.rgba$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.rla$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.rpf$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.sat$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.sgi$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.stl$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.sxr$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.targa$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.tga$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.tif$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.tiff$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.tim$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.vda$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.vrimg$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.vrmesh$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.vrsm$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.vrst$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.vst$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.wmf$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.ass$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.gz$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.ifd$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.mi$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.mi2$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.mxi$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.rib$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.rs$”

2018-08-21 08:01:34: 0: job_upload_whitelist_re: “^.+\.vrscene$”

2018-08-21 08:01:34: 0: sequence: 1

2018-08-21 08:01:34: 0: EOP

2018-08-21 08:01:34: 0: INFO: Done AWS Portal File Transfer start.

2018-08-21 08:01:34: 0: INFO: Rendering with Maya Version 2018.0

2018-08-21 08:01:34: 0: CheckPathMapping: Swapped “B:/apartment/sft/maya/scenes/apt_vredshift2.mb” with “/mnt/Data/B257a5ee06f4715d7d0e7744329fe8428/apartment/sft/maya/scenes/apt_vredshift2.mb”

2018-08-21 08:01:34: 0: CheckPathMapping: Swapped “B:/apartment/sft/maya” with “/mnt/Data/B257a5ee06f4715d7d0e7744329fe8428/apartment/sft/maya”

2018-08-21 08:01:34: 0: INFO: Setting MAYA_DEBUG_ENABLE_CRASH_REPORTING environment variable to 0 for this session. Set to 1 if you need Maya debug log

2018-08-21 08:01:34: 0: INFO: Setting MAYA_DISABLE_CIP (ADSK Customer Involvement Program) environment variable to 1 for this session

2018-08-21 08:01:34: 0: INFO: Setting MAYA_DISABLE_CER (ADSK Customer Error Reporting) environment variable to 1 for this session

2018-08-21 08:01:34: 0: INFO: Setting MAYA_DISABLE_CLIC_IPM (ADSK In Product Messaging) environment variable to 1 for this session

2018-08-21 08:01:34: 0: INFO: Setting MAYA_OPENCL_IGNORE_DRIVER_VERSION environment variable to 1 for this session

2018-08-21 08:01:34: 0: INFO: Setting MAYA_VP2_DEVICE_OVERRIDE environment variable to VirtualDeviceDx11 for this session

2018-08-21 08:01:34: 0: INFO: Redshift Path Mapping…

2018-08-21 08:01:34: 0: INFO: source: “J:/” dest: “/mnt/Data/J51d570d92a705b669c29f21bafe6e4a6/”

2018-08-21 08:01:34: 0: INFO: source: “B:/” dest: “/mnt/Data/B257a5ee06f4715d7d0e7744329fe8428/”

2018-08-21 08:01:34: 0: INFO: [REDSHIFT_PATHOVERRIDE_FILE] now set to: “/home/ec2-user/Thinkbox/Deadline10/slave/ip-10-128-48-89/jobsData/5b7595c08e017f160408762d/thread0_tempeW70e0/RSMapping.txt”

2018-08-21 08:01:34: 0: INFO: Setting MAYA_ENABLE_LEGACY_RENDER_LAYERS environment variable to 0 for this session

2018-08-21 08:01:34: 0: INFO: Starting monitored managed process MayaBatch

2018-08-21 08:01:34: 0: INFO: Stdout Redirection Enabled: True

2018-08-21 08:01:34: 0: INFO: Asynchronous Stdout Enabled: False

2018-08-21 08:01:34: 0: INFO: Stdout Handling Enabled: True

2018-08-21 08:01:34: 0: INFO: Popup Handling Enabled: True

2018-08-21 08:01:34: 0: INFO: QT Popup Handling Enabled: False

2018-08-21 08:01:34: 0: INFO: WindowsForms10.Window.8.app.* Popup Handling Enabled: False

2018-08-21 08:01:34: 0: INFO: Using Process Tree: True

2018-08-21 08:01:34: 0: INFO: Hiding DOS Window: True

2018-08-21 08:01:34: 0: INFO: Creating New Console: False

2018-08-21 08:01:34: 0: INFO: Running as user: ec2-user

2018-08-21 08:01:34: 0: INFO: Not enforcing a build of Maya

2018-08-21 08:01:34: 0: INFO: Executable: “/usr/autodesk/mayaIO2018/bin/maya”

2018-08-21 08:01:34: 0: INFO: Argument: -prompt -proj “/mnt/Data/B257a5ee06f4715d7d0e7744329fe8428/apartment/sft/maya”

2018-08-21 08:01:34: 0: INFO: Full Command: “/usr/autodesk/mayaIO2018/bin/maya” -prompt -proj “/mnt/Data/B257a5ee06f4715d7d0e7744329fe8428/apartment/sft/maya”

2018-08-21 08:01:34: 0: INFO: Startup Directory: “/usr/autodesk/mayaIO2018/bin”

2018-08-21 08:01:34: 0: INFO: Process Priority: BelowNormal

2018-08-21 08:01:34: 0: INFO: Process Affinity: default

2018-08-21 08:01:34: 0: INFO: Process is now running

2018-08-21 08:01:34: 0: Done executing plugin command of type ‘Start Job’

2018-08-21 08:01:34: 0: Plugin rendering frame(s): 1741-1770

2018-08-21 08:01:35: 0: Executing plugin command of type ‘Render Task’

2018-08-21 08:01:35: 0: INFO: Notifying AWS Portal File Transfer pre-task.

2018-08-21 08:01:35: 0: INFO: AWS Portal File Transfer start…

2018-08-21 08:01:35: 0: INFO: AWS Portal File Transfer - add global upload whitelists …

2018-08-21 08:01:35: 0: INFO: Executing file transfer command: python /opt/Thinkbox/S3BackedCache/bin/task.py start 5b7595c08e017f160408762d --upload_whitelist nerdRoomCam.####.exr --upload_whitelist_re ^.+.abc$ ^.+.avi$ ^.+.bmp$ ^.+.bw$ ^.+.cin$ ^.+.cjp$ ^.+.cjpg$ ^.+.cxr$ ^.+.dds$ ^.+.dpx$ ^.+.dwf$ ^.+.dwfx$ ^.+.dwg$ ^.+.dxf$ ^.+.dxx$ ^.+.eps$ ^.+.exr$ ^.+.fbx$ ^.+.fxr$ ^.+.hdr$ ^.+.icb$ ^.+.iff$ ^.+.iges$ ^.+.igs$ ^.+.int$ ^.+.inta$ ^.+.iris$ ^.+.jpe$ ^.+.jpeg$ ^.+.jpg$ ^.+.jp2$ ^.+.mcc$ ^.+.mcx$ ^.+.mov$ ^.+.mxi$ ^.+.pdf$ ^.+.pic$ ^.+.png$ ^.+.prt$ ^.+.ps$ ^.+.psd$ ^.+.rgb$ ^.+.rgba$ ^.+.rla$ ^.+.rpf$ ^.+.sat$ ^.+.sgi$ ^.+.stl$ ^.+.sxr$ ^.+.targa$ ^.+.tga$ ^.+.tif$ ^.+.tiff$ ^.+.tim$ ^.+.vda$ ^.+.vrimg$ ^.+.vrmesh$ ^.+.vrsm$ ^.+.vrst$ ^.+.vst$ ^.+.wmf$ ^.+.ass$ ^.+.gz$ ^.+.ifd$ ^.+.mi$ ^.+.mi2$ ^.+.mxi$ ^.+.rib$ ^.+.rs$ ^.+.vrscene$

2018-08-21 08:01:35: 0: INFO: Result: In new task.py 2

2018-08-21 08:01:35: 0: task.py received the following known arguments: Namespace(cmd=u’start’, job_id=‘5b7595c08e017f160408762d’, upload_whitelist=[u’nerdRoomCam.####.exr’], upload_whitelist_re=[u’^.+\.abc$‘, u’^.+\.avi$‘, u’^.+\.bmp$‘, u’^.+\.bw$‘, u’^.+\.cin$‘, u’^.+\.cjp$‘, u’^.+\.cjpg$‘, u’^.+\.cxr$‘, u’^.+\.dds$‘, u’^.+\.dpx$‘, u’^.+\.dwf$‘, u’^.+\.dwfx$‘, u’^.+\.dwg$‘, u’^.+\.dxf$‘, u’^.+\.dxx$‘, u’^.+\.eps$‘, u’^.+\.exr$‘, u’^.+\.fbx$‘, u’^.+\.fxr$‘, u’^.+\.hdr$‘, u’^.+\.icb$‘, u’^.+\.iff$‘, u’^.+\.iges$‘, u’^.+\.igs$‘, u’^.+\.int$‘, u’^.+\.inta$‘, u’^.+\.iris$‘, u’^.+\.jpe$‘, u’^.+\.jpeg$‘, u’^.+\.jpg$‘, u’^.+\.jp2$‘, u’^.+\.mcc$‘, u’^.+\.mcx$‘, u’^.+\.mov$‘, u’^.+\.mxi$‘, u’^.+\.pdf$‘, u’^.+\.pic$‘, u’^.+\.png$‘, u’^.+\.prt$‘, u’^.+\.ps$‘, u’^.+\.psd$‘, u’^.+\.rgb$‘, u’^.+\.rgba$‘, u’^.+\.rla$‘, u’^.+\.rpf$‘, u’^.+\.sat$‘, u’^.+\.sgi$‘, u’^.+\.stl$‘, u’^.+\.sxr$‘, u’^.+\.targa$‘, u’^.+\.tga$‘, u’^.+\.tif$‘, u’^.+\.tiff$‘, u’^.+\.tim$‘, u’^.+\.vda$‘, u’^.+\.vrimg$‘, u’^.+\.vrmesh$‘, u’^.+\.vrsm$‘, u’^.+\.vrst$‘, u’^.+\.vst$‘, u’^.+\.wmf$‘, u’^.+\.ass$‘, u’^.+\.gz$‘, u’^.+\.ifd$‘, u’^.+\.mi$‘, u’^.+\.mi2$‘, u’^.+\.mxi$‘, u’^.+\.rib$‘, u’^.+\.rs$‘, u’^.+\.vrscene$'], url=‘localhost:4002’)

2018-08-21 08:01:35: 0: ----- StartTask -----

2018-08-21 08:01:35: 0: job_id: “5b7595c08e017f160408762d”

2018-08-21 08:01:35: 0: job_upload_whitelist: “nerdRoomCam.####.exr”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.abc$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.avi$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.bmp$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.bw$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.cin$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.cjp$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.cjpg$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.cxr$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.dds$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.dpx$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.dwf$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.dwfx$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.dwg$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.dxf$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.dxx$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.eps$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.exr$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.fbx$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.fxr$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.hdr$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.icb$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.iff$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.iges$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.igs$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.int$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.inta$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.iris$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.jpe$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.jpeg$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.jpg$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.jp2$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.mcc$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.mcx$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.mov$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.mxi$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.pdf$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.pic$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.png$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.prt$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.ps$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.psd$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.rgb$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.rgba$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.rla$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.rpf$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.sat$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.sgi$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.stl$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.sxr$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.targa$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.tga$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.tif$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.tiff$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.tim$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.vda$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.vrimg$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.vrmesh$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.vrsm$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.vrst$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.vst$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.wmf$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.ass$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.gz$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.ifd$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.mi$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.mi2$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.mxi$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.rib$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.rs$”

2018-08-21 08:01:35: 0: job_upload_whitelist_re: “^.+\.vrscene$”

2018-08-21 08:01:35: 0: sequence: 1

2018-08-21 08:01:35: 0: EOP

2018-08-21 08:01:35: 0: INFO: Done AWS Portal File Transfer start.

2018-08-21 08:01:35: 0: INFO: Waiting until maya is ready to go

2018-08-21 08:01:35: 0: STDOUT: maya: Autodesk MayaIO 2018

2018-08-21 08:01:35: 0: STDOUT: A licensing error occurred that Autodesk systems were not able to handle for you. Please contact Autodesk Customer Support for help in resolving this error.

2018-08-21 08:01:35: 0: STDOUT: checkoutLicense: Failed to authorize license

2018-08-21 08:01:35: 0: STDOUT: The default location for log files to help diagnose the issue is: /usr/tmp

2018-08-21 08:01:36: 0: WARNING: Cannot write stdin to process because it is no longer running

2018-08-21 08:01:36: 0: WARNING: Monitored managed process MayaBatch is no longer running

2018-08-21 08:01:36: 0: INFO: Notifying AWS Portal File Transfer post-task.

2018-08-21 08:01:36: 0: INFO: AWS Portal File Transfer end…

2018-08-21 08:01:36: 0: INFO: Executing file transfer command: python /opt/Thinkbox/S3BackedCache/bin/task.py end 5b7595c08e017f160408762d

2018-08-21 08:01:36: 0: INFO: Result: In new task.py 2

2018-08-21 08:01:36: 0: task.py received the following known arguments: Namespace(cmd=u’end’, job_id=‘5b7595c08e017f160408762d’, url=‘localhost:4002’)

2018-08-21 08:01:36: 0: ----- EndTask -----

2018-08-21 08:01:36: 0: job_id: “5b7595c08e017f160408762d”

2018-08-21 08:01:36: 0: EOP

2018-08-21 08:01:36: 0: INFO: Done AWS Portal File Transfer end.

2018-08-21 08:01:36: 0: Done executing plugin command of type ‘Render Task’

=======================================================

Details

=======================================================

Date: 08/21/2018 08:01:35

Frames: 1741-1770

Elapsed Time: 00:00:00:10

Job Submit Date: 08/16/2018 15:18:24

Job User: alexharding

Average RAM Usage: 566064470 (2%)

Peak RAM Usage: 600502272 (2%)

Average CPU Usage: 11%

Peak CPU Usage: 20%

Used CPU Clocks (x10^6 cycles): 6746

Total CPU Clocks (x10^6 cycles): 61319

=======================================================

Slave Information

=======================================================

Slave Name: ip-10-128-48-89

Version: v10.0.18.1 Release (255a7b0d3)

Operating System: Linux

Machine User: ec2-user

IP Address: 10.128.48.89

MAC Address: 02:A0:1B:68:8B:E2

CPU Architecture: x86_64

CPUs: 8

CPU Usage: 8%

Memory Usage: 482.2 MB / 31.4 GB (1%)

Free Disk Space: 13.448 GB

Video Card: Cirrus Logic GD 5446

Sorry I can’t help shed any light on your issue but at least you are not alone.

I am getting the same error with an Arnold render. My setup is using the AWS spot fleet with a Deadline AMI of MayaIO and Arnold 2018. I’ve used this setup several times before to render many projects.

Hello!

Did you create the limit in Deadline Monitor > View > New Panel > Limits for the products you are trying to use? Second, did you submit the job with this limit applied? You can check/modify the limits post submission by right clicking the job, going to modify job properties and selecting Limits.

Did you specify your sync directory in the AWS Portal Settings? Are the certs for your products located here? They should be uploaded to an S3 bucket matching your infrastructures stack-id. You can check the bucket to see if they were uploaded. If they were not this means that the user that launched the infrastructure does not have access to the Sync directory specified in the AWS Portal Settings. You can right click the infrastructure and upload the certs manually.

Here is our troubleshooting document for this specific problem. Please go through the possible issues. If the issue persists let me know!

https://docs.thinkboxsoftware.com/products/deadline/10.0/1_User%20Manual/manual/aws-portal-troubleshooting/job-report-says-it-failed-to-checkout-third-party-license.html

Regards,

Charles

2 posts were split to a new topic: Trouble loading Scene over AWS Portal

Moved the asset stuff to its own thread. :slight_smile:

Solved for @alex_harding. How about @polymangler?

1 Like

@eamsler I’m good. The issue was a combination of our local License Forwarder being erroneously turned on and the AWS bucket not clearing it’s cache. Turning off the Forwarder and completely renaming the scene then resubmitting cleared up our issues.

Thanks for checking in on me

Glad to hear it! One thing: you should be able to have two LFs running at the same time (say, if you wanted to use Krakatoa UBL on-prem), but they should have different regions. If that’s not working, we should consider that a bug to log. If you find the time, getting some details for that on yet another thread would be great!

I’m slowly getting used to splitting topics out! :smiley: