This is incredibly frustrating. Our system is setup as follows:
We use a remote connection server for the clients to connect to. The server is given a static address 10.50.20.11, it has the repository mounted locally, and connects to an independent MongoDB database at 10.50.41.11. The server is running Ubuntu server 20.04.3 LTS.
As for security the server uses a self-signed cert that is password protected. The server also runs the secrets program.
This in general has been working fine. We installed it on several different Windows machines, and it worked just fine, they all appeared in Deadline Monitor.
But then suddenly the other day, 80-90% of them stopped working? When you launch any of the Deadline programs, either nothing happens, or sometimes the launcher exe process will appear in task manager. Normally it only appears in task manager for < 0.5 seconds
I canât figure out why this happened on some machines and not others. I checked Windows build numbers and couldnât figure out much. Working fine on one 19044, not on another 19044.
No recent logs I can find anywhere, not sure where the best place to look would even be?
When trying to run any of the Deadline programs I get nothing or errors:
PS C:\Program Files\Thinkbox\Deadline10\bin> .\deadlinecommand.exe Version
v10.1.21.4 Release (690edd3fe)
Works just fine. But on one of the broken machines:
PS C:\Program Files\Thinkbox\Deadline10\bin> .\deadlinecommand.exe Version
Unhandled exception. System.Exception: Exception of type 'System.Exception' was thrown.
at DeadlineCommand.DeadlineCommandAppStartup.Main(String[] args)
Similarly most programs just error out:
PS C:\Program Files\Thinkbox\Deadline10\bin> .\deadline.exe
Unhandled exception. System.Exception: Exception of type 'System.Exception' was thrown.
at a.Main(String[] args)
Others donât error, but also donât do anything:
PS C:\Program Files\Thinkbox\Deadline10\bin> .\deadlinelauncher.exe
PS C:\Program Files\Thinkbox\Deadline10\bin> .\deadlineworker.exe
PS C:\Program Files\Thinkbox\Deadline10\bin> .\deadlinelauncher.exe
PS C:\Program Files\Thinkbox\Deadline10\bin> .\deadlineworker.exe
By the way I can run the dpython.exe on both working and broken systems. Havenât tested it extensively, but if I ask it for a list of modules, the list is identical on both.
I donât know what Deadline is written in? Framework? Mono? .NET 5/6? Core? Etc.
Whatever itâs written in, does someone know a way to generate a proper verbose error rather than this general exception?
This is almost the end of this report. But one last interesting thing for you. If I go onto a âbrokenâ system and uninstall Deadline, (delete everything in Program Files, ProgramData, AppData, etc. or donât bother doing this, doesnât seem to make a difference is my point). Then it goes through all the settings, I select client to an RCS, type in the IP of the server, select the TLS key and password, etc etc). But then at the very end of the installation it crashes with the following error:
Or for a lovely transcription:
There has been an error.
Error runningC:\Program Files\Thinkbox\Deadline10/bin/deadlinecommand.exe -py-ver 2 PopulatePythonSync "C:\Program Files\Thinkbox\Deadline10/pythonsync.zip"
: Unhandled exception. System.Exception: Exception of type âSystem.Exceptionâ was thrown.
at
DeadlineCommand.DeadlineCommandAppStartup.Main(String[] args)
The application will exit now.
So I canât even just reinstall this back onto those systems that are broken.
Please I really need help here. We really need to use this software desperately. If anyone would like to add me on Discord to help diagnose and fix this, my Discord is levihb#7959.