AWS Thinkbox Discussion Forums

max crash, no log

We have some crashes where max basically disappears. The error is logged into the max.log file, but it never appears in the slave log.

The relevant lines of the max.log file (the red line actually kills max):

2013/11/25 16:45:28 DBG: [Flowline-DEBUG] Fluid_SurfaceFlow|\flspace\CL\TC\temp/Fluid_SurfaceFlow/01006.00f_00201200t/Density.01006.00f_00201200t.FluidCache if(stat( fileName.c_str(), &buffer ) == 0) returned true means the file really doesnt exist on the filesystem
2013/11/25 16:45:30 ERR: [Flowline-ERROR] Fluid_SurfaceFlow|File does not exist even after waiting.\flspace\CL\TC\temp/Fluid_SurfaceFlow/01006.00f_00201200t/Density.01006.00f_00201200t.FluidCache
2013/11/25 16:45:31 ERR: [V-Ray] UNHANDLED EXCEPTION: Rendering region (0,12)-(12,24) Last marker is at ./src/globillummap.cpp, line 1526: GlobalIllumMap::buildLightMap() {1}
2013/11/25 16:45:31 ERR: An unexpected exception has occurred in the network renderer and it is terminating.

In the slave logs, it only says:

2013-11-25 16:22:17: 0: INFO: Building static raycast accelerator…
2013-11-25 16:22:17: 0: INFO: Building motion blur raycast accelerator…
2013-11-25 16:22:17: 0: INFO: Preparing direct light manager…
2013-11-25 16:22:17: 0: INFO: Preparing global light manager…
2013-11-25 16:45:33: 0: WARNING: Monitored managed process 3dsmaxProcess is no longer running
2013-11-25 16:45:33: 0: An exception occurred: Error in RenderTasks: RenderTask: Unexpected exception (Monitored managed process “3dsmaxProcess” has exited or been terminated.)
2013-11-25 16:45:33: at Deadline.Plugins.ScriptPlugin.RenderTasks(String taskId, Int32 startFrame, Int32 endFrame, String& outMessage, AbortLevel& abortLevel) (Deadline.Plugins.RenderPluginException)

I sent the full logs via email to support@thinkboxsoftware.com
These warning / exception occurred messages dont seem to be coming from 3dsmax.py… The WARNING: Monitored managed process 3dsmaxProcess is no longer running line is nowhere in it. I have only found:
“has exited or been terminated.”
or
“has exited because an error occurred while initializing Backburner. Please install or upgrade Backburner on this machine and try again.”

cheers,
l

Seems like the VerifyMonitoredManagedProcess function just quits the process, and it never uses NetworkLogGet? So cases where max just disappears go without max.log

We’re pretty sure we fixed this in beta 11. Can you send the full error report? It should include the version of the slave that rendered it. Maybe this slave still had the old version of the 3dsmax plugin loaded when it produced this error.

Cheers,

  • Ryan

Nevermind, turns out we didn’t fix this. Should be fixed in beta 12.

Cool, thanks!

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